W&L Subaru - Service Center

Felt ripped off Very expensive work done without any explanation of the costs of the work, just a "Hey, can we go ahead and do this?" and no explanation as to the det Very expensive work done without any explanation of the costs of the work, just a "Hey, can we go ahead and do this?" and no explanation as to the details of that work. More

Mostly good service Everyone was great to deal with. I was very disappointed to find that a tire I felt was defective at the time I purchased my car was not prorated when Everyone was great to deal with. I was very disappointed to find that a tire I felt was defective at the time I purchased my car was not prorated when I was forced to get a new tire. I also felt extremely uncomfortable when I found that FOX News was on the TV in the waiting area. Something more neutral would have been appreciated. I heard several comments from broadcasters that maligned other groups of people. We have too much decision in our country and a business should not be adding to the problems. More

Quick and easy Needed a safety recall taken care of and I was in and out in no time. There is also a very comfortable waiting area with food, beverages and tv. Needed a safety recall taken care of and I was in and out in no time. There is also a very comfortable waiting area with food, beverages and tv. More

Out of State In from Texas visiting family and the service folks made an appointment for us on very short notice and took care of our service that was due in very In from Texas visiting family and the service folks made an appointment for us on very short notice and took care of our service that was due in very good time. Excellent customer service!! More

Always fantastic! As always ... Fantastic! Great Service Department and personnel. My 2nd Subaru Forrester that I’ve bought there. Love W&L Subaru! Plan on buying al As always ... Fantastic! Great Service Department and personnel. My 2nd Subaru Forrester that I’ve bought there. Love W&L Subaru! Plan on buying all my Subaru’s from them! More

Tires Sidewall blew out on tire. Made appt online, didn't have tired in stock and had to leave car for like four days. Was suppose to get $75 prepaid visa Sidewall blew out on tire. Made appt online, didn't have tired in stock and had to leave car for like four days. Was suppose to get $75 prepaid visa or MasterCard never got paperwork to mail in or an info about it had to call them again. Never washed car like they promised. Basically they talked the talk but didn’t walk the walk. They need to step up to the plate and do what they say. More

Not perfect but still good service I purchased a spare key through this subaru dealership which came along with a key fitting and program service ( about $300 overall so a little pricey I purchased a spare key through this subaru dealership which came along with a key fitting and program service ( about $300 overall so a little pricey). Everything ended well but it was not entirely a smooth ride (no pun intended). I made an appointment with them amd took the car in. Was told the service was going to be about 30 mins over the phone but ended up being 2 hours because they were having trouble using the shaped key to start the car. Long story short, they broke that key and had me return about 5 days later to try again, the second time around beimg smooth. They made up for the time I had to wait and the money I spent on gas by refunding me $50 bucks, which I deemed to be fair. More

Great Service I took my car in for Oil change and tire rotation and included a coupon that, a free brake inspection and an Air filter change. Also included was a re I took my car in for Oil change and tire rotation and included a coupon that, a free brake inspection and an Air filter change. Also included was a recall fix regarding the Airbags. I was very pleased that everything was done quicker than I expected. The staff was courteous throughout the whole time. My one complaint was that Fox News was playing on the TV. I realize it's difficult to have a channel on that pleases everyone, but a test pattern would be an improvement over Fox News. More

Disappointed My car was serviced 7/9. I just took legacy to local garage because of grinding noise when brakes were applied. I discovered that I need new front br My car was serviced 7/9. I just took legacy to local garage because of grinding noise when brakes were applied. I discovered that I need new front brakes and rotors at a $275 price tag. If your service dept found this concern, I would have had you make repairs rather than causing me anxiety driving my car with my grandchildren. More

not a subaru I own a Subaru but also a Pontiac convertible. I needed an inspection and I called around to get it in and no one had time to do it. But then I rememb I own a Subaru but also a Pontiac convertible. I needed an inspection and I called around to get it in and no one had time to do it. But then I remembered W&L did such a great job with my Subaru that I called them and got in the next day! Although my car needed a part, the inspection was quick and now I'm just waiting for the part to come in. This garage is a little out of my area but I always get great service. More