W&L Subaru - Service Center

Efficient, Professional and Courteous Service This Subaru service center is excellent! After setting up an appointment, you drive to the easy-to-find center, follow the driveway markings to the in This Subaru service center is excellent! After setting up an appointment, you drive to the easy-to-find center, follow the driveway markings to the indoor vehicle drop off. A service employee comes to your car, takes your keys and shows you to the waiting room (if you are staying until your car is serviced.) The waiting room is clean, bright and large. There is a TV and many varieties of drinks (free) available while you wait. If your vehicle needs parts or work beyond what you thought you needed, a service worker will come to tell you. You make the decision on what you want done. The technician also comes to you when your car's service is done. Payment is quick and easy. All W&L staff are extremely friendly, courteous and helpful! More

Still waiting for an issue to be fixed I visited the dealership once before and worked with Kim who was amazing! She changed my mind about dealership altogether. I bought my RAV4 from her l I visited the dealership once before and worked with Kim who was amazing! She changed my mind about dealership altogether. I bought my RAV4 from her last summer. After a check engine light came on, instead of going to a friend with a garage, I called w&l because I loved the experience I had in the past. I dropped it off, they concluded that I just needed an oil change. When I went to pick it up, there was a 4-5ft rubber strip hanging from my roof. I’m not sure how it wasn’t seen considering it was hanging down across the whole vehicle. My husband grabbed one of the employees and told him it wasn’t like when we dropped it off and asked what happened. He acted annoyed and said he doesn’t know who did it but he’ll go in and tell them. My husband followed him in and said the guy continued to have an attitude as if we were inconveniencing him somehow. Another guy stepped in and said it must’ve got damaged from the car wash and they would either fix it or order a new part. So we left it there again. Two days go by without a vehicle so my husband calls back to see an update because we need it to go to work. One woman he spoke to said they’re ordering the part. Then when he spoke to a man he was told they didn’t even take a look at it yet and they could that morning. Obviously we told them we’d have to bring it back because we needed to go to work. So now I have a damaged vehicle with nobody reaching out to me to try to solve this. It almost feels like we’re being avoided. And I hope to not have to work with the first guy we interacted with when I do return to get this fixed. I honestly cannot believe someone with that attitude in employed by W&L from what I’ve experienced in the past.. More

Easy scheduling and prompt repair I had taken my Crosstrek in because we were repeatedly having issues getting the key out of the ignition. They replaced a shifter plate (I think) wh I had taken my Crosstrek in because we were repeatedly having issues getting the key out of the ignition. They replaced a shifter plate (I think) which fixed t hat problem, but the car was then no longer able to access manual mode on the transmission. This visit was to fix that problem, which was (as I suggested in dropping the car off) the shifter plate had been put in upside down or backwards. So while I was not thrilled about making the two hour round trip to and from the dealer for this to be fixed, they were able to schedule me easily and get the repair made in under an hour. So I still recommend W&L service, in spite of the previous repair. Stuff happens, right? In the end, they made it right, and I will continue to use them for service, even though there are 2 dealers physically closer to my home. More

Quick and efficient Went in for an oil change and tire rotation. While there they also fixed a recall item with the radio software. They were very efficient and it only t Went in for an oil change and tire rotation. While there they also fixed a recall item with the radio software. They were very efficient and it only took 45 minutes. More

Great team! With lots of options for service, this team is strong enough to make me drive past several other logical choices. No nonsense, friendly, professional With lots of options for service, this team is strong enough to make me drive past several other logical choices. No nonsense, friendly, professional, and timely with a great waiting area. More

Repeat customer Very courteous people, nice waiting area. Like being able to drive into building and not have to deal with hot weather outside. Came in to replace Very courteous people, nice waiting area. Like being able to drive into building and not have to deal with hot weather outside. Came in to replace my trim piece that was dented on the new car when picked up. Service rep came out and told me they noticed the trim they had on hand was scratched after it was installed. New trim piece is on order and waiting for call to try this again. Not sure the name of service rep. More

Hood repair I want to thank the team at W&L for making the hood of my car look good as new ,,,, I appreciate the service you provided ,,,, thanks again ,,, Jim I want to thank the team at W&L for making the hood of my car look good as new ,,,, I appreciate the service you provided ,,,, thanks again ,,, Jim More

12 month servicing More of a wait than usual but comfortable waiting area. Nice car wash. Just wish they would stock some diet sodas in addition to all the juices, water More of a wait than usual but comfortable waiting area. Nice car wash. Just wish they would stock some diet sodas in addition to all the juices, water, and regular soda. More

Excellent! They were immediately attentive to my needs. I came in with an intermittent air conditioning issue. They asked all the right questions. The wait was brief and comfortable. It was determined that I came in with an intermittent air conditioning issue. They asked all the right questions. The wait was brief and comfortable. It was determined that Subaru was aware of the problem and had produced a part to correct this issue. The part was ordered and expedited and I was offered a loaner if the problem was unbearable until the time the part arrived. It was installed about a week later. I was offered a loaner during the installation time so I could go on about my busy day. I have always been very satisfied with this dealership and their service department and would recommend them to anyone. More