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W&L Subaru - Service Center

Northumberland, PA

4.7
2,011 Reviews

2,011 Reviews of W&L Subaru - Service Center

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September 07, 2019

Extraordinary ... as usual! I currently have my fourth Subaru from It is a 2019 Forester. W & L. have always offered extraordinary customer service; this "visit" was no differe More

by George.wlsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian (Pick-up/Drop-Off Driver) Dan (Service Consultant) Marge(Cashier)
Sep 07, 2019 -

W&L Subaru responded

Thanks George! We appreciate all of your business, and we're glad you enjoy our service perks!

September 06, 2019

18 month warranty Very professional and polite. Fast service and lets you know what all they did and what you will need soon. Always ready to answer any questions you More

by NAT727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2019 -

W&L Subaru responded

Thank you so much! We are here for you when you need us!

September 06, 2019

Was here for state inspection,t Car was inspected, tires checked, 30,000 mile check up scheduled. Didn’t take very long. Everyone is always very nice there. I would gladly recomme More

by telstar619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall the name(s) Re ‘this visit
Sep 07, 2019 -

W&L Subaru responded

We really appreciate you posting this review! Have a great day!

September 03, 2019

My experience was excellent. Great service and friendly, helpful staff. You provided a loaner vehicle, very helpful because I had an appointment during the service. Warranty part More

by dabeaver72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Sep 03, 2019 -

W&L Subaru responded

Thank you, and we look forward to your next visit!

September 03, 2019

Inspection. Oil change I got several reminders on the internet for oil change and annual inspection. I was able to make an appointment at a convenient time. And the work was More

by hlavmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
Sep 03, 2019 -

W&L Subaru responded

Thank you for your service business! And thanks for the review!

September 02, 2019

100x improved since a few years ago Like the new, improved and customer friendly service area. Can’t say enough about the new staff added to the service department. They are professional More

by jmcolanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can’t remember his name but the service advisor who sits at the first check in area
Sep 03, 2019 -

W&L Subaru responded

Thank you for posting this review. It was our pleasure helping you, and we are glad you had a nice experience. We are very proud of our current service team, and I'm pleased they provided you with an excellent experience. That said, I do apologize if any previous visit was not satisfactory. If you need anything at all, please give me (Rob) a call at 570.473.3432, I'll be happy to help any way I can. Have a great day!

September 02, 2019

Routine service, oil change and tire rotation Drop off day prior, take loaner vehicle, pickup up my vehicle next evening. The availability of loaner is very convenient, plus evening pickup hours a More

by cmhall2663
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know the names of service assistants.
Sep 03, 2019 -

W&L Subaru responded

Thank you for taking the time to post this! We are here for you whenever you need us!

August 29, 2019

Always a pleasure I’ve given this rating because of all my dealings with car dealerships, W & L has been far best than all others. They go out of their way for an excel More

by msrepo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac
Aug 29, 2019 -

W&L Subaru responded

Thank you! We really appreciate all the repeat business, and we look forward to your next visit!

August 29, 2019

Oil change, filter change, inspection, tire rotation and new Always friendly and helpful. Great employees, extremely helpful getting a loaner car. The phone call given when the car is completed is helpful. Enj More

by LMRMICOZZI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issac Young
Aug 29, 2019 -

W&L Subaru responded

We are glad you enjoyed your visit to the service department! Thank you for the review!

August 28, 2019

Great service best Subaru dealership!!!!!!!, great salesmen, super service center, personalized care beautiful facility, accommodations are beyond hospitable 👍😀 K More

by karpmag2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mertz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little, Phil Rizzo
Aug 28, 2019 -

W&L Subaru responded

Thanks so much for the review! Scott and Kyle are great in the sales department for sure, and I will let them know of your kind words!

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