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W&L Subaru - Service Center

Northumberland, PA

4.7
2,011 Reviews

2,011 Reviews of W&L Subaru - Service Center

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December 17, 2019

Deer vs Car...car lost :( Thanks to Shaun and the W & L Collision crew for their great work on my 2017 Subaru Forrester after a deer crashed into the side of me. More

by Laura S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
W & L Collision crew
Dec 19, 2019 -

W&L Subaru responded

Thank you for the feedback!

December 16, 2019

Over all good. All employees were helpful and pleasant. The waiting room was comfortable and good lighting. You could skip breakfast or lunch,the choices were great. More

by rissopat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phil Rizzo
Dec 19, 2019 -

W&L Subaru responded

Thank you!

December 15, 2019

Easy. Efficient. Went in for a service appointment as a college student living away from home. Appointment was extremely easy to schedule. The service area is very wel More

by Melania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Honestly can’t recall employee names.
Dec 19, 2019 -

W&L Subaru responded

Thanks for visiting our service dept, Melania! We look forward to your next visit!

December 11, 2019

W&L Subaru- A Good experience Very professional and courteous service. The issues we brought the vehicle in for were addressed, although, they were not remedied! A loaner car was p More

by roaddawg5
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
I am not sure.
Dec 13, 2019 -

W&L Subaru responded

Thanks for the feedback, I apologize if your issues were not remedied. If there is anything I can do to help, just give me a call, 570.473.3432. My name is Rob.

December 11, 2019

Oil change/ tire totation/ state Inspectin and Ignition coil Great waiting area . I have ability to work while waiting. Wait time for the service was good. They also resolved an issue I had with my CD player. More

by lucymhmh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Dec 13, 2019 -

W&L Subaru responded

Thanks, Lucy, we are glad you enjoyed our comfy waiting lounge! Have a great day!

December 10, 2019

Top Notch Always have good service. Everyone is polite. . My granddaughter likes to come along to play in the kids room. I wait at dealership for service done More

by mindysue1070
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris Little
Dec 13, 2019 -

W&L Subaru responded

Thank you Mindy Sue, we are so glad you and your granddaughter enjoyed your visit! Stop by again anytime!

December 09, 2019

Service I am happy with the service I received. The people are friendly and very helpful. I did not feel like I was being a burden. I have and will continue t More

by lkr350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Perles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaac , Kris Little
Dec 13, 2019 -

W&L Subaru responded

Thanks so much!

December 07, 2019

Very nice service manager I got there early and was left in very early , the only problem I had was after I left my left tail light was out , the told me they changed one bulb More

by mail3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kris Little
Dec 13, 2019 -

W&L Subaru responded

Oh no, I'm very sorry if we missed that bulb! Please stop by, and we can certainly correct that for you. If you need anything else, just give us a call. Thanks for the feedback!

December 06, 2019

60000 miles servixe The service personnel kept me informed of the estimated cost of the service so that I could budget for it. That was great as no one likes ‘sticker’ More

by MLSHUTT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Shellenberger, Kris Little
Dec 13, 2019 -

W&L Subaru responded

Thanks you for the feedback, and have a great day!

December 03, 2019

satisfied customer, once again !!! my experience with W&L employees have proven to me all of the following, costumer oriented, professional staff, very clean and organized service cent More

by ross.blain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Shellenberger
Dec 03, 2019 -

W&L Subaru responded

Thanks Ross, it is always a pleasure to help you!

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