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W&L Subaru

Northumberland, PA

4.8
4,344 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,344 reviews

April 03, 2020

Repair at collision center and oil change at service center The staff at the collision center was amazing. Service was prompt, they provided a courtesy car for me and had the damage to my car from hitting a de More

by rbbrubaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : receptionist and manager at collision center, Kris Little
Apr 04, 2020 -

W&L Subaru responded

It was our pleasure helping you with your repair and maintenance! Thanks for the review, and have a great day!

April 03, 2020

We chose your dealership because my brother has always had good luck with Subaru’s and my mother, Mildred Knoebel recommended you, however you need to send your coupons before service is done, not after. More

by grammyb1952
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2020 -

W&L Subaru responded

Thank you for the feedback. Yes, we get this complaint often. Unfortunately, the software that Subaru uses to send these coupons for us does so somewhat randomly. So sometimes you will get the coupon days after service, sometimes you'll get it months before, and sometimes you'll get it just in the nick of time. I wish we had any sort of control over the algorithm, but unfortunately we do not. The goods news is that there are always service coupons right on our website (www.wandlsubaru.com) that are always valid for the current month. Thanks again for the feedback, and have a great day!

April 03, 2020

the service center failed to inspect my car I had my car scheduled for a state inspection and they forgot to do it. I even put a note in my car for all the things I wanted done More

by pappy421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young
Apr 04, 2020 -

W&L Subaru responded

Thank you for the feedback. Goodness, I'm so sorry that your inspection was missed. Please give service a call at 570.473.3432 and we will make this right for you.

April 02, 2020

perfect area was clean and they care about people safety. the service was done swiftly and done well.they answered all my questions and advise on next step More

by bettscb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kris Little, Phil Rizzo
Apr 04, 2020 -

W&L Subaru responded

Thanks for the review! We are definitely doing everything we can during this trying time to help keep our customers safe. Thanks again!

April 01, 2020

Flexible Scheduling. Efficient service. Although I bought my Subaru at the dealership, without their flexible scheduling and pick up / drop off service, I wouldn't be able to have my car mai More

by kevin.moll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaac Young Andrew Reed
Apr 04, 2020 -

W&L Subaru responded

Thank you so much for the review!

March 31, 2020

I was impressed by the fast service and appreciated them picking up car and dropping it off at my work. The customer service women was friendly as well when I made the appointment. More

by musicbassoon60
Recommend Dealer
Yes
Employees Worked With
Kris Little
Apr 01, 2020 -

W&L Subaru responded

Thanks so much for the review! We are pleased you had such an excellent experience in service!

March 27, 2020

All went well at the garage. They do a great job taking care of their customers. I would highly recommend them for sales and service! Everything was taken care of that needed t More

by valeriearthur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Little, Phil Rizzo
Mar 28, 2020 -

W&L Subaru responded

Thanks so much for your review of our dealership! It was our pleasure helping you!

March 26, 2020

Isaac was great to deal with. When I dropped my car off Isaac was great to deal with. When I dropped my car off Friday morning they offered a loaner, which I did not need. The car was finished Saturday More

by dmerlavage
Recommend Dealer
Yes
Employees Worked With
Isaac
Mar 26, 2020 -

W&L Subaru responded

Thank you for your review!

March 26, 2020

Everything happened as promised. Brian arrived within the scheduled time frame at my home to take my Outback to W&L for oil change and tire rotation. He was very courteous and acted appropriately in accordan More

by mrmccabe88
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian who did valet service. 5 stars
Mar 26, 2020 -

W&L Subaru responded

Thanks for the review! We really appreciate it!

March 25, 2020

Although I have two other Subaru dealerships closer, I like W&L for sales and service better. I don’t mind driving a few more miles. More

by Jim L.
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaunda Zeigler
Mar 26, 2020 -

W&L Subaru responded

We appreciate your business! Thank you for posting!

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