W&L Subaru

I have bought several cars from this dealership and they have always given the highest quality of service and care for their customers Happy customer have always given the highest quality of service and care for their customers Happy customer More

It's so much more pleasurable dealing with a truly local dealership vs. the large "conglomerates ". W&L staff work as a team creating a very positve business environment. dealership vs. the large "conglomerates ". W&L staff work as a team creating a very positve business environment. More

Continuing helpfulness I am always treated very well by the service department however I had a tire blowout on a vehicle with less than 400 miles and I had to purchase a new I am always treated very well by the service department however I had a tire blowout on a vehicle with less than 400 miles and I had to purchase a new tire. Why aren't new tires covered under warranty? More

Not happy! I had my daughter bring in our Impreza to swap out winter for our summer tires. When she went to go to her appt her battery was dead at home. The im I had my daughter bring in our Impreza to swap out winter for our summer tires. When she went to go to her appt her battery was dead at home. The impreza has not been driven in 3+ weeks which we told service. We asked for a routine battery test. We were told it failed and a new battery would cost $200+. The battery was installed by WandL not that many years ago. (Please check date in your records) I told my daughter to decline the new battery until I can check it myself. When home I checked the battery and it was fine. There was some acid deposits on the terminals, so I cleaned them all up and it tested fine. I would have thought this cleaning would have been routine for battery check! I then drove the impreza to local Autozone to double check my battery check. They tested it also and same results - battery is fine. I find it troubling that the test was done with no terminal cleaning and was charged $40+tax and materials. Also, when was the current battery installed by you? Lastly, I do not think we got the complimentary car wash as stated on the invoice. If we did, the job was poorly done. Please advise and provide your thoughts. Thanks. Peter Cassidy More

Had a great experience. All were very friendly and knowledgeable and patient with all my questions! I was very impressed with how fast they got back to me about my vehicle. knowledgeable and patient with all my questions! I was very impressed with how fast they got back to me about my vehicle. More

Wow very efficient and fast process! This was my first visit to the new building this dealership just opened last year. It's a very nice, well planned out and comfortable. It'll make me This was my first visit to the new building this dealership just opened last year. It's a very nice, well planned out and comfortable. It'll make me want to wait on my car when it's being serviced!! I can remember years ago when a waiting area at a car dealership wasn't much and usually stuck back in the coldest area of the building! This place really took into account the comfort of the customers - way to go! The sales experience was fantastic. Everything proceeded like a well scripted play. The car is a well built and fun driving experience. I'm sure I'll get many miles and years out of it. It's neat that they have you set up another appointment to go over any further questions about the technology after you leave since it always happens, more questions come up after you leave and start driving the car for a bit. So that's a very good idea! And I'm glad to hear that there is now a complementary car wash after each service. That comes in very handy in the winter. I haven't had that service available to me for a while now. More

Everyone was very friendly and helpful. The salesman was very knowledgeable and made buying a Subaru so easy. From test drive to paperwork, to delivery, a very positive experience. very knowledgeable and made buying a Subaru so easy. From test drive to paperwork, to delivery, a very positive experience. More

Love this dealership. Out of our way, but the people are great! Friendly, professional and don’t pressure you into anything. Kim is awesome. I have recommended this dealership to a lot of people great! Friendly, professional and don’t pressure you into anything. Kim is awesome. I have recommended this dealership to a lot of people More

State inspection handled promptly, without charge Could not have been more please with the way this was handled -- at zero cost to me. Had a loaner at the ready. Process took less than an hour. Could not have been more please with the way this was handled -- at zero cost to me. Had a loaner at the ready. Process took less than an hour. More

Very kind helpful staff will to go above and beyond to make your experience a good one!!! New Subaru driver and I’m very happy make your experience a good one!!! New Subaru driver and I’m very happy More