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W&L Subaru

Northumberland, PA

Overview
Employees
Reviews
Vehicles
4.8
4,336 Reviews
From the moment W&L Subaru opened its doors back in 1965, we have dedicated ourselves to offering a relaxed and pleasant car purchasing experience to the people of Northumberland, PA, spanning more than five decades. Right from the beginning, our dealership has been a family-owned venture, where we emphasize a stress-free shopping atmosphere. It's our pleasure to provide considerate extras for our customers, including free loaner cars during service appointments and complimentary pick-up and delivery services for those in the local area. At our dealership you will find the most popular new Subaru models, as well as a comprehensive array of used cars, trucks, crossovers and SUVs. Our courteous, experienced and professional staff is waiting to assist you, no matter what stage or automotive ownership you're at - shopping, buying or Subaru servicing. When you're here, you're family. That's the W&L Difference!
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535 Point Township Dr

Northumberland, PA

17857

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Showing 4,336 reviews

March 26, 2022

The Service technician, Kimberly Heltzinger was impressive! She listened intently when I spoke, was very thorough and courteous. The work was done in professionally, the waiting area is welcoming, More

by Robbie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Heltzinger
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Mar 29, 2022 -

W&L Subaru responded

Thank you for a 5-star ratings, Robbie!

March 26, 2022

Very friendly and helpful. Made purchasing almost painless. Explained features and paired wife's phone to car. More

by hoffabill68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Christine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kauffman
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Mar 29, 2022 -

W&L Subaru responded

Thanks so much!

March 26, 2022

It"s a car dealership, promised $25 for test drive didn't get it. Said I did not jump through the right hoops BS ! Robert Shoup was pushy trying to sell extras! Dale Long was ok. Owen not sure of la More

by jbaz0
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Shoup
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dale Long
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2022 -

W&L Subaru responded

Thank you for the feedback, and we are sorry your experience was not better. I believe our sales manager was able to get you the gift card and gas card. Again our apologies for the confusion, but we are glad we were able to get this straightened out for you. Thanks again, and have a great day.

Apr 22, 2022 -

jbaz0 responded

Yes the sales manager did come through with the $25 amazon card and it worked and a verbal promise of a 1'st free oil change. But since everything this dealership is like pulling teeth or lies or a joke! Like the $25 gas card when we went to use it came up invalid several times even the cashier tried even tried typing in the numbers still didn't work! One thing can be over looked as a mistake but one thing after another it is pattern that shows w and l can not be trusted! Bottom line be very careful and get everything is in writing! John B. Walt

Apr 22, 2022 -

W&L Subaru responded

We're glad you got the amazon card, and we are sorry you are having difficulty with the gas card. We will definitely investigate whether we need to switch to a different 3rd party vendor for those gas cards, because you are right, it shouldn't be this much of a hassle to use. Thanks again for the feedback and have a great day.

March 25, 2022

Appointment time kept and service writer was attentive, polite and customer focused. Happy with service and would recommend to others. More

by pabunker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

W&L Subaru responded

Thank you!

March 25, 2022

Staff is very knowledgeable and friendly. It’s easy to schedule appointments online. Waiting area is nice and comfortable. More

by mls5bw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2022 -

W&L Subaru responded

Thank you for reviewing our service department!

March 25, 2022

The sales representatives were very helpful polite and was able to get me in a vehicle and take it home the same night I'm absolutely satisfied with the staff and dealership More

by gtyler6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Piercy, Corey Balliet
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Mar 25, 2022 -

W&L Subaru responded

Thank you so much for the review!

March 25, 2022

Dale Long - patient, easy to work with, very knowledgeable. Would recommend a visit to W&L, ask for Dale Long More

by Derek Krause
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2022 -

W&L Subaru responded

Thank you for sharing your experience! Have a great day!

March 24, 2022

I could not be more satisfied with the level of Professionalism & service!!! W & L is Highly recommended. More

by cjd176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Bennar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Piercy, Georgiana Castro
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Mar 25, 2022 -

W&L Subaru responded

Thank you so much for sharing your experience online!

March 24, 2022

The service for the oil change and thermometer check was performed quickly and effectively. Thank you. More

by tommopar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Beck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2022 -

W&L Subaru responded

We really appreciate your review! Thanks!

March 24, 2022

Always prompt and courteous service! They treat my Subaru with care, just like I do! Would not take her anywhere else. More

by lcgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Rizzo
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Mar 25, 2022 -

W&L Subaru responded

Thank you so much!

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