W.I. Simonson Mercedes-Benz - Service Center

Kevin is an asset to WI Simonson in that he is always available to take calls and schedule servicing at a moments notice. Also offers frank and valuable advice pertaining to extra services that, while m available to take calls and schedule servicing at a moments notice. Also offers frank and valuable advice pertaining to extra services that, while maybe not required at the time, could be added to help preserve the life of the vehicle and it's systems (tire balancing/alignment for example). Would certainly shop again at WI Simonson for his care and expertise alone. More

I have been working with Kevin Scott for several years now when I bring my bosses' cars in (David and Susan Martin). Kevin is always so polite, professional and friendly. He makes me feel like I am his now when I bring my bosses' cars in (David and Susan Martin). Kevin is always so polite, professional and friendly. He makes me feel like I am his only customer. He gets the job done. The cars are always ready when he promises them. I love dealing with Kevin, as he makes my job so much easier. More

The first impression of the service area is one of professionalism - clean, well organized with polite service people who attend to your needs. My service manager,Armound, has a friendly way about h professionalism - clean, well organized with polite service people who attend to your needs. My service manager,Armound, has a friendly way about him and keeps his promise on what service will be done and when the car will be ready. Having the car returned washed, on time and serviced,is always a pleasure. More

I called the dealership early on Monday expecting to recieve an appt. for the next day, I was able to get appt that morning. I made it to my job on time for 11:30am.Every thing worked smoothly, and eff recieve an appt. for the next day, I was able to get appt that morning. I made it to my job on time for 11:30am.Every thing worked smoothly, and effortlessly.Mr Lawless arranged a shuttle for me.When I returned my car was clean and ready.I have always had a very favorable experience at the dealership More

I went to the dealer's service department without an appointment. I described my concern and soon after was provided with a diagnosis of the problem. The problem was, then, repaired. Mr. Lawless wa appointment. I described my concern and soon after was provided with a diagnosis of the problem. The problem was, then, repaired. Mr. Lawless was very helpful, courteous, and professional. He explained in detail what was causing the problem with my car and what he could do to remedy the problem. Upon my approval, the repair work was completed. The response was very timely considering I did not have an appointment. I, also, got a car wash. Great service! More

Mr. Lawless has always been efficient in handling my car's service needs. I have been going to W. I. Simonson to have my car serviced since it is close to my office and Mr. Lawless has always attended car's service needs. I have been going to W. I. Simonson to have my car serviced since it is close to my office and Mr. Lawless has always attended to me with utmost courtesy, calls me promptly about the status of my service, and have my car ready on time. More

Stan is a wonderful service person. I have been going to Simonson for over 20 years, and always ask for him. I trust his judgment and rely on his advise. My only complaint about Simonson is that the repai Simonson for over 20 years, and always ask for him. I trust his judgment and rely on his advise. My only complaint about Simonson is that the repairs are expensive. But that is not Stan's fault. Maybe that just comes with the territory--owning a Mercedes. I would suggest that Mercedes consider doing what BMW does--include full free repair service for 4 years as part of its warranty. More

Stan Sax has been by service advisor for over 20 years. All aspects of the service department have been outstanding over the years. The only issue I ever have with them is that the pricing for tires is not All aspects of the service department have been outstanding over the years. The only issue I ever have with them is that the pricing for tires is not the most competitive relative to the local marketplace...I understand that Stan has no control over this. More

Michael Mejorado is an exemplary employee. He is attentive and helpful. He is prompt and reliable. It is because of his attentiveness and professionalism that I continue to have my car serviced at attentive and helpful. He is prompt and reliable. It is because of his attentiveness and professionalism that I continue to have my car serviced at W.I. Simonson. I have tried other dealerships such as Calabasas and they do not compare. I have dealt with other customer service representatives but Michael Mejorado takes personal service to a whole new level. More

I recently moved to Santa Monica - where I neither purchased my vehicle nor had any previous service done. As I have moved frequently in my lifetime, I have had poor experiences servicing my vehicle purchased my vehicle nor had any previous service done. As I have moved frequently in my lifetime, I have had poor experiences servicing my vehicle at dealerships with whom I have not had the chance to establish rapport. However, upon visiting WI Simonson in Santa Monica, I've found that good customer service still exists. My service advisor, Derrick Franklin, and technician, Hans Lesmsister, have provided me with excellent service every time. They are both courteous and friendly, and have anticipated my needs exceptionally well. More