Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
W.I. Simonson Mercedes-Benz - Service Center
Santa Monica, CA
95 Reviews
95 Reviews of W.I. Simonson Mercedes-Benz - Service Center
Sort by
July 12, 2019
I have had good experience with WI SIMONSON for over 30 year I have always had excellent service from WI SIMONSON Service Dept for well over 30 years. We drive out of our way to go to this dealership. Tim Herna I have always had excellent service from WI SIMONSON Service Dept for well over 30 years. We drive out of our way to go to this dealership. Tim Hernandez is an excellent service writer and has always treated us with ultimate respect and consideration. I Have referred many customers to WI SIMONSON. More
by Dean
Employees Worked With
Tim Hernandez
Helpful July 05, 2019
Timely, convenient, respectful of my time, excellent service The service appointment was easily handled even when I had to reschedule. It was timely and efficient, respectful of my time. My service advisor, Ton The service appointment was easily handled even when I had to reschedule. It was timely and efficient, respectful of my time. My service advisor, Tony Young, was excellent. More
by UCLARad
Employees Worked With
Tony Young, Service Advisor
February 21, 2019
Great Service Jim Cornell has taken care of my Mercedes servicing needs for many years. Jim is dependable and does a terrific job. Always satisfied with the serv Jim Cornell has taken care of my Mercedes servicing needs for many years. Jim is dependable and does a terrific job. Always satisfied with the service. More
by Perry
Employees Worked With
Jim Cornell
January 10, 2019
Derrick Franklin was my service adviser for many years now .He is the best adviser at Simonson ,he personalty look for you to get the work done.thanks Derrick Renzo was my service adviser for many years now .He is the best adviser at Simonson ,he personalty look for you to get the work done.thanks Derrick Renzo More
by renzo45
Employees Worked With
Derrick Franklin
November 30, 2018
Great Service/Team Wonderful service visit at W.I. Simonson MBZ. Nick was very professional and did a wonderful job taking care of my car's issue ( wheel alignments)! Wonderful service visit at W.I. Simonson MBZ. Nick was very professional and did a wonderful job taking care of my car's issue ( wheel alignments)! More
by dgriffin
Employees Worked With
Nick was excellent!
November 11, 2018
Great I am very happy with the service on my car. Great service and employees ! Derrick did a great job and I am completely sattisfied! I can only recommend I am very happy with the service on my car. Great service and employees ! Derrick did a great job and I am completely sattisfied! I can only recommend More
by Jessica2018
Employees Worked With
Derrick Franklin
August 31, 2018
WI Simonson Service Great work from Jose Ortega and Jason on the WI Simonson service team. I very much appreciate their efforts in quickly fixing my E350 at a minimal exp Great work from Jose Ortega and Jason on the WI Simonson service team. I very much appreciate their efforts in quickly fixing my E350 at a minimal expense by utilizing the best diagnostics and leveraging the advantages of Mercedes’ extended warranty programs. Excellent work guys. I will continue to use their service dept with this car and future MB cars. Well done! More
by EricE350
Employees Worked With
Jose Ortega
May 08, 2018
My specialist Ray I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very Knowledgeable. I would recommend him to everyone. Th I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very Knowledgeable. I would recommend him to everyone. Thank you Ray. More
by Tammy
Employees Worked With
Sean Farahmand, Ray
January 09, 2018
Costly I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stati I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stating that they forgot to tell me I needed new spark plugs at six years for my car. So I asked the representative Rey how much and he said it would be $800 more. I think it’s out rages you want $800 for six spark plugs, although I know they are more expensive to make these, but 800 means it’s all labor . I am going to pursue private Mercedes service companies since I no longer have a warranty on the car and I think I’m always over paying for the Mercedes service department. I brought to you over the years three or four Mercedes to for service and I’ve always thought your expensive. I think now is the time to change . More
by Frustrating
Employees Worked With
Rey Silva
November 29, 2017
Excellent, Prompt Service. Derrick Franklin was my service advisor I received excellent, prompt and honest service. The work was completed on time. Derrick has been with W.I. Si Derrick Franklin was my service advisor I received excellent, prompt and honest service. The work was completed on time. Derrick has been with W.I. Simonson before it recently became Sonic Automotive. I am hoping that the same excellent service I have received from Simonson over the many years will continue with Sonic. More
by Gefreiter44
Employees Worked With
Derrick Franklin
