W.I. Simonson Mercedes-Benz - Service Center

There is always some silly problem. The phones are out, it takes all day and overnight to fix the gas cap, the mechanics performed service A and not B ( another overnight), the pay desk is always slow and it takes all day and overnight to fix the gas cap, the mechanics performed service A and not B ( another overnight), the pay desk is always slow and needs more than one person. I’m a lifetime Mercedes customer and loyal but candidly Lexus service is terrific. Heads up. More

ABOVE & BEYOND Had same day and next day pick up and drop off service for two cars. Everything was explained, service was fast and absolutely no hassle at all. Ever Had same day and next day pick up and drop off service for two cars. Everything was explained, service was fast and absolutely no hassle at all. Everyone had gloves and the cars were covered and cleaned it is a great thing to do while staying at home/safer at home and a car is not needed! Highly recommend Nick and his colleagues! More

I have used WI Simonson many times to purchase my cars. I am extremely happy with their service and the quality of my cars. I love my new 450 E. My sales person was very caring and generous with his time am extremely happy with their service and the quality of my cars. I love my new 450 E. My sales person was very caring and generous with his time to help me choose the right car. More

Service was great. Service Advisor Tony Young was exceptional. His attentiveness , knowledge of the vehicle, professionalism and all around customer service were superb. Positive experience exceptional. His attentiveness , knowledge of the vehicle, professionalism and all around customer service were superb. Positive experience More

The Best Ever!! I couldn't be more satisfied and impressed with the service department at W.I. Simonson Mercedes Benz in Santa Monica. From the moment I arrived I wa I couldn't be more satisfied and impressed with the service department at W.I. Simonson Mercedes Benz in Santa Monica. From the moment I arrived I was immediately greeted, Mario couldn't have been kinder, more caring and professional. Great experience from start to finish and I LOVE my C300! Thank you Mario and team! More

Happy with my service The service was efficient and my car was returned looking like new.I was happy. Nick, my Service Advisor, goes above and beyond to help make the serv The service was efficient and my car was returned looking like new.I was happy. Nick, my Service Advisor, goes above and beyond to help make the service a great experience. More

Terrible Service For almost a year the two front windows of my Mercedes make a horrible grinding noise when rolling up or down. This is a Mercedes I'm still making pay For almost a year the two front windows of my Mercedes make a horrible grinding noise when rolling up or down. This is a Mercedes I'm still making payments on with only twenty three thousand miles. Each time I bring the Mercedes into service (A total of eight times now) I'm told the windows have been fixed. How hard is it to fix the windows? I spoke to Jason Lewis the supervisor who told me on the last visit that the windows were fixed and driving ten blocks home and trying to open my door the handle was broken. I returned the car and wrote and email to Jason Lewis with no response. Two weeks later I picked up my car and two days later the window noise was still happening. I have been into service eight times over the year trying to have the windows fixed. I've left messages for Peter the Service Manager, Jason the Supervisor and also Rex and not one of them returns my calls. More

Stay Away from BOTH Sales and Service 1. Sales - I went in there to buy a GLA250. They had advertised prices on their website for SPECIFIC vehicles. When I went in to see them, it was a 1. Sales - I went in there to buy a GLA250. They had advertised prices on their website for SPECIFIC vehicles. When I went in to see them, it was a total bait and switch. "Oh, that price only applies when you get the base vehicle". I said the price is right below a picture and there were many of the same model with different pricing so you would assume the price below the picture is specific to the vehicle. I called up a lease company that purchased the car and gave me a lower price than their bait and switch pricing. 2. Service - One year later, thinking the service would be different than sales, I called for a service appointment. I WAS WRONG. The woman on the phone said they don't give loaner vehicles if the car is there less than 2 hours. How does she know that??? Is she clairvoyant that the vehicle will require no additional work? And what luxury car dealer doesn't give you a loaner car, no questions asked, on a new vehicle??? I made a call to Beverly Hills Mercedes and they were more than glad to give me a car. STAY AWAY FROM THEIR SALES AND THEIR SERVICE DEPARTMENTS!!! More

Always take care of me I have been taking my car to W. I. Simonson ever since it was new. They do a great job taking care of me. This was an unexpected service as a check I have been taking my car to W. I. Simonson ever since it was new. They do a great job taking care of me. This was an unexpected service as a check engine oil light came on. They were able to squeeze me in that day and even provide me with a loaner. I was happy with the fast and efficient service. More

bad Service The worst service department ever been to in my life I bought a car in December 2017 a piece of my car broke the day I bought my car take it to servi The worst service department ever been to in my life I bought a car in December 2017 a piece of my car broke the day I bought my car take it to service two days later and it took them a year and a half to fix that part so if you asked me they get out one and that’s being nice More