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W.I. Simonson Mercedes-Benz
Santa Monica, CA
454 Reviews
W.I. Simonson invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 6:30 AM - 6:30 PM
Tuesday 6:30 AM - 6:30 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 454 reviews
April 30, 2007
I left a rating here before and NOW I found that I dont see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , see it anymore ??? WELL, I have recently found that the SONIC AUTOMOTIVE INC. that, in the past few (4-5) years purchased W I Simonson,( wisimonson , W.I. Simonson ) are now making sure that Mercedes owners like myself are charged at least 4.5 hours of labor per service order. Meaning that EVERY time your car crosses the service drive the advisors are MADE to sell you these labor hours to make a certain "bounus"! Even if you car is under warranty they still must try to "SELL" customers stuff that they may not really need! They also have a SLIDING SCALE of labor. ...get this THE MORE HOURS OF LABOR YOU'RE SOLD THE MORE THE PRICE PER HOUR IS !!!!???? just be alert to this and check other places to take your car the Corprate company is forcing the on the workers and they also make more money when you buy it so check places like A.E. German and other "Independant" shops where you will get your dollars worth. "Old W I Simonson ain't what she used to be!" More
by ZoomZoomZoom
Employees Worked With
Several
January 05, 2006
I had a very positive service experience though the service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everyth service rep wasn't the friendliest guy, he was professional and took care of everything like he said he would. I had a loaner for one day, everything that needed fixing under warranty was done without any hassle and the workmanship was top notch. The sales side of this dealership, i think, is superb. Have to say though, that while I was waiting for a valet to drive my car out so i could pick it up, I watched another valet drive someone's MB into a curb where it scratched up the side and he didn't say a thing to the owners until AFTER they spotted the damage which is shady to say the least. But as dealerships go these guys have been great for me so far . Honestly the service was better than expected. More
by lifetime_mb
August 24, 2005
1) Took one week to diagnosis a problem and another 2 days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff days to fix it. 2) Returned the car to me with 11-12 scratches!! 3) Took another trip back to the dealer to have the 95% of the scratches buff out. 4) Extremely poor care of customer's car. More
by s430
November 12, 2003
They were very courteous throughout the sales process. I was misled on a couple of issues. But overall, they were pretty responsive to my needs. I have had the car serviced once since I bought it and the se was misled on a couple of issues. But overall, they were pretty responsive to my needs. I have had the car serviced once since I bought it and the service department was thorough and pleasant. I knew what was being done and they even took care of some things that I was unaware of when I took the car in - like replacing the enging mounts. I would return to them the next time I'm looking for a Mercedes, but they won't be the only place I'll visit. More
by BillyPaul
