W.I. Simonson Mercedes-Benz

Michael Mejorado is an exemplary employee. He is attentive and helpful. He is prompt and reliable. It is because of his attentiveness and professionalism that I continue to have my car serviced at attentive and helpful. He is prompt and reliable. It is because of his attentiveness and professionalism that I continue to have my car serviced at W.I. Simonson. I have tried other dealerships such as Calabasas and they do not compare. I have dealt with other customer service representatives but Michael Mejorado takes personal service to a whole new level. More

I recently moved to Santa Monica - where I neither purchased my vehicle nor had any previous service done. As I have moved frequently in my lifetime, I have had poor experiences servicing my vehicle purchased my vehicle nor had any previous service done. As I have moved frequently in my lifetime, I have had poor experiences servicing my vehicle at dealerships with whom I have not had the chance to establish rapport. However, upon visiting WI Simonson in Santa Monica, I've found that good customer service still exists. My service advisor, Derrick Franklin, and technician, Hans Lesmsister, have provided me with excellent service every time. They are both courteous and friendly, and have anticipated my needs exceptionally well. More

People always wait to be in Stan's care. He is very sincere, thorough and thoughtful consistently. Has never failed me in 30 years. Truly an inspiration as a human being. Have never found him cranky sincere, thorough and thoughtful consistently. Has never failed me in 30 years. Truly an inspiration as a human being. Have never found him cranky or loopy. I use him as a role model. Carrie Hill More

Charles has been nothing but exceptional. His kindness and follow up are amazing. "ON IT" is best to describe Charles. Great Guy!!! Service facility is very clean and very inviting to visit. I love t and follow up are amazing. "ON IT" is best to describe Charles. Great Guy!!! Service facility is very clean and very inviting to visit. I love that there is rental to use while my car is being serviced. Thank you for everything. Lisa Dorfman clk55 :) More

Both Charles Lawless and Andrew Morgan are very courteous, knowledge, and responsive. They understand that time is valuable and they make the best use of it by completing work requested on time an courteous, knowledge, and responsive. They understand that time is valuable and they make the best use of it by completing work requested on time and keeping us informed as the status of any service or repair. More

Charles helps to make my visits a pleasure, what more could I ask for. For my responce to be longer; I must say then that the service I recieve from the dealership is great, its to bad this part of th could I ask for. For my responce to be longer; I must say then that the service I recieve from the dealership is great, its to bad this part of the reports,emails and surveys can not learn to match thier service. More

My compliments will exceed 250 Characters! :)................................amazing great friendly fast service! Rene House helped, and his team of advisors, frank the mechanice and hans both :)................................amazing great friendly fast service! Rene House helped, and his team of advisors, frank the mechanice and hans both wonderful techs! thanks for the coffee :) while I waited. More

Rene House was my service representative at Beverly Hills mercedes several years ago. When I found out Rene was at Simonson I was thrilled and transfered to Simonson for furthur service. I found Renes servic mercedes several years ago. When I found out Rene was at Simonson I was thrilled and transfered to Simonson for furthur service. I found Renes service to be more honorable than most I have experienced at Beverly Hills Mercedes. Being a female who knows very little about cars this is crucial in my choice of service representatives. More

Why isn't there a selection for 0! I did not like the way I was treated at all in this place. They were so rude to me. Then they tried selling me flushes that the car didn't need! I know this because I norma I was treated at all in this place. They were so rude to me. Then they tried selling me flushes that the car didn't need! I know this because I normally get my car fixed at Beverly Hills, and they recently did the flushes to it. The only reason I was at Simonson this time was because my car died nearby. The labor was insane, the idea that they would try to pre-sell items to me before even looking over my car is insane, and the managers in that place don't have half a brain! Never again. I'll pay more money for a tow to MB of Beverly Hills long before I come here again. It's Beverly Hills, and the labor is cheaper! Go figure! Nice try Simonson. You lost more business. And judging by the rest of the reviews on here you're going to lose more and more people who see these, long before they ever get near the entrance. Trust me people, don't give up on the Mercedes product because of THIS PLACE! Just take your car to Beverly Hills and you'll get nicer people, cheaper prices, and a better service experience overall. More

I wish there was a button on the recommendation for "xxxx NO". This is a problem in progress but so far the way this so called automotive giants handling takes unprofessionalism to a leve even Enron wasnt ab NO". This is a problem in progress but so far the way this so called automotive giants handling takes unprofessionalism to a leve even Enron wasnt able to go. 1) Their service department should be disqualified from handlind all types of cars let alone bikes. I have had 2 seperate incidents with a CLK 350 (2006) which had almost deadly consequences and a C230 (which I thank traffic on wilshire at 5pm) which was the steering wheel locking while the car was in motion. 2) I refuse to take the car back as it has 2 months left on lease and its a car my wife drives with my kids in it. The level of service that they provide must be turning Mr. Benz over in his grave daily Their upper management, is a bunch of puppets, except their GM, which does not have the courtesy, let alone the cajones, to call a client who has leased his 4th car from the dealership back and see what is wrong. So we take time from our busy schedules every day and start climbing the corporate ladder finding sonic executives in the other end of the country to resolve our problems NOT ONLY WILL I NOT DO BUSINESS AND ADVISE NO ONE ELSE TO DO BUSINESS WITH WI SIMONSON, BUT I WILL BE NO LONGER DRIVING A BENZ for any curious folks investkw@yahoo.com is my email OOPS Just got call from the GM - STILL NO RESOLUTION TO PROBLEM. STAND BY MY ADVICE. DO NOT DEAL WITH WI SIMONSON AND AVOID BENZ's More