W.I. Simonson Mercedes-Benz

I went to the dealer's service department without an appointment. I described my concern and soon after was provided with a diagnosis of the problem. The problem was, then, repaired. Mr. Lawless wa appointment. I described my concern and soon after was provided with a diagnosis of the problem. The problem was, then, repaired. Mr. Lawless was very helpful, courteous, and professional. He explained in detail what was causing the problem with my car and what he could do to remedy the problem. Upon my approval, the repair work was completed. The response was very timely considering I did not have an appointment. I, also, got a car wash. Great service! More

Mr. Lawless has always been efficient in handling my car's service needs. I have been going to W. I. Simonson to have my car serviced since it is close to my office and Mr. Lawless has always attended car's service needs. I have been going to W. I. Simonson to have my car serviced since it is close to my office and Mr. Lawless has always attended to me with utmost courtesy, calls me promptly about the status of my service, and have my car ready on time. More

Stan is a wonderful service person. I have been going to Simonson for over 20 years, and always ask for him. I trust his judgment and rely on his advise. My only complaint about Simonson is that the repai Simonson for over 20 years, and always ask for him. I trust his judgment and rely on his advise. My only complaint about Simonson is that the repairs are expensive. But that is not Stan's fault. Maybe that just comes with the territory--owning a Mercedes. I would suggest that Mercedes consider doing what BMW does--include full free repair service for 4 years as part of its warranty. More

Stan Sax has been by service advisor for over 20 years. All aspects of the service department have been outstanding over the years. The only issue I ever have with them is that the pricing for tires is not All aspects of the service department have been outstanding over the years. The only issue I ever have with them is that the pricing for tires is not the most competitive relative to the local marketplace...I understand that Stan has no control over this. More

Michael Mejorado is an exemplary employee. He is attentive and helpful. He is prompt and reliable. It is because of his attentiveness and professionalism that I continue to have my car serviced at attentive and helpful. He is prompt and reliable. It is because of his attentiveness and professionalism that I continue to have my car serviced at W.I. Simonson. I have tried other dealerships such as Calabasas and they do not compare. I have dealt with other customer service representatives but Michael Mejorado takes personal service to a whole new level. More

I recently moved to Santa Monica - where I neither purchased my vehicle nor had any previous service done. As I have moved frequently in my lifetime, I have had poor experiences servicing my vehicle purchased my vehicle nor had any previous service done. As I have moved frequently in my lifetime, I have had poor experiences servicing my vehicle at dealerships with whom I have not had the chance to establish rapport. However, upon visiting WI Simonson in Santa Monica, I've found that good customer service still exists. My service advisor, Derrick Franklin, and technician, Hans Lesmsister, have provided me with excellent service every time. They are both courteous and friendly, and have anticipated my needs exceptionally well. More

People always wait to be in Stan's care. He is very sincere, thorough and thoughtful consistently. Has never failed me in 30 years. Truly an inspiration as a human being. Have never found him cranky sincere, thorough and thoughtful consistently. Has never failed me in 30 years. Truly an inspiration as a human being. Have never found him cranky or loopy. I use him as a role model. Carrie Hill More

Charles has been nothing but exceptional. His kindness and follow up are amazing. "ON IT" is best to describe Charles. Great Guy!!! Service facility is very clean and very inviting to visit. I love t and follow up are amazing. "ON IT" is best to describe Charles. Great Guy!!! Service facility is very clean and very inviting to visit. I love that there is rental to use while my car is being serviced. Thank you for everything. Lisa Dorfman clk55 :) More

Both Charles Lawless and Andrew Morgan are very courteous, knowledge, and responsive. They understand that time is valuable and they make the best use of it by completing work requested on time an courteous, knowledge, and responsive. They understand that time is valuable and they make the best use of it by completing work requested on time and keeping us informed as the status of any service or repair. More

Charles helps to make my visits a pleasure, what more could I ask for. For my responce to be longer; I must say then that the service I recieve from the dealership is great, its to bad this part of th could I ask for. For my responce to be longer; I must say then that the service I recieve from the dealership is great, its to bad this part of the reports,emails and surveys can not learn to match thier service. More