W.I. Simonson Mercedes-Benz

My fiance and I were looking to get a new car and we liked the Mercedes GLK. Before going to the Mercedes dealership in Santa Monica, we actually visited another dealership, but were so annoyed by the liked the Mercedes GLK. Before going to the Mercedes dealership in Santa Monica, we actually visited another dealership, but were so annoyed by the salesman that we left (he was pushy, arrogant, and would only address my fiance even when I asked him questions). The next day we went to the Santa Monica dealership and were fortunate enough to have Karnit Aricha greet us. Karnit was very professional and she went out of her way to find us the exact car we were searching for (even though there was only one car in the area and it had to be shipped in from another dealer). She was not pushy at all, she let the car sell itself all the while being kind and informative. We wanted to trade in my car and she was able to get us the exact price we asked for it. Overall, it was a wonderful experience one that was made so much more enjoyable as a result of working with Karnit. More

We buy all our cars through Karnit Aricha. We find her to be the besst salespeerson we ever dealt with. We also find Guss Navaro at the service department to be someone we love to work with. to be the besst salespeerson we ever dealt with. We also find Guss Navaro at the service department to be someone we love to work with. More

when they're making sales or lease, they are absolutely perfect; however shows no sense of service or dedication after leased, especially when u return it. The worst Mercedes Benz service I've ever receiv perfect; however shows no sense of service or dedication after leased, especially when u return it. The worst Mercedes Benz service I've ever received. Never recommend this place to anyone. attempted to communicate with John H. a few months before the due of returning. He never provide me enough information but percewading to extend the new lease. at the returning date, I have attempted to schedule pre-screen condition, etc. the director of lease end, " Sam" never return my calls (many times,), did not show up at the appointed time, and treated me very unprofessional. completely oposite attitude between ' into Mercedes" and "out of Mercedes". again, I am very disappointed with the service, in particular with W.I. Simonson. I am spending time to write this, not because I want to spread ' bad mouth' but I believe that people in future need to know before they visit the place. Later on, I've found that I am not only one. pls contact me if you have further question. regards, Rateprofessional More

It seems service has dramatically suffered since that 'amazing two-month period in late 2008 ;) ... I brought my E350 in for routine service on 11/28/09. That day was extremely slow. Still, I had to wai 'amazing two-month period in late 2008 ;) ... I brought my E350 in for routine service on 11/28/09. That day was extremely slow. Still, I had to wait over 30 minutes to be seen by a service advisor. Being promised a quick turnaround ('should be done by noon'), I got my car at 2:45 p.m. The bill was very reasonable. So far so good - I know I'm a bit impatient, so I decided it's me - let it go - plus I did get to hang at the bookstore, something I do enjoy and don't do enough of - but back to our friends at Simonson: unfortunately, that was not the end, but barely just the beginning. two days and 10 miles later, the car makes a terrible noise, as it turns out, from dragging the bottom engine cover on the road in front of my children's elementary school. Well, as the dealership confirmed, the screws hadn't been fastened. - OK - this can happen (but I was still wondering how much this may happen - because it absolutely shouldn't). After barely getting an apology, we made an appoinment to bring car back to reattach the cover. My wife brought the car in today (12/2/09) at 9:30 a.m. The valet service dropped her off at 3rd Street Promenade, a popular shopping areaea, to be picked up again at 1:00 p.m. - At 1:15 she called me to inquire where her ride was. After being passed around and being on hold forever, the valet person asked for my wife's name, then just hung up on me. When I called back, asking for a manager, I ended up with some manager's voice mail - after being on hold for another 10 minutes, that is. Finally back at Simonson, my wife learned that they also had to make another warranty repair they missed on the first visit just a few days earlier. But here is the good news: the car has been running fine for the last 5 hours and 7 miles since the service - I'm impressed at this point! Wow - I never thought that this would be the kind of unmatched experience you'd have by owning one of the world's greatest automobiles - but I have to give it to them: anyone will have a hard time matching this experience anytime soon. So, get this ... their sales department is contacting me about buying another car from them as my lease is coming up... call me naive, but it is mind-boggling how screwed up a small dealership can possibly be. More

Kevin Scott did a tremendous job - very professional and courteous. Kevin always kept me informed of what was going on with my service and made great recommendations for how best to maintain my car. I wou courteous. Kevin always kept me informed of what was going on with my service and made great recommendations for how best to maintain my car. I would not take my Mercedes to any other dealer - he has rightfully earned my business - great job! More

Kevin is the best! It is always pleasure working with him, he makes it so easy to get my car serviced. I would definitely recommend him to my family and friends. When I bring my car to Kevin, I get the f him, he makes it so easy to get my car serviced. I would definitely recommend him to my family and friends. When I bring my car to Kevin, I get the feeling that he really cares about me and my car- thanks Kevin! More

Kevin is an asset to WI Simonson in that he is always available to take calls and schedule servicing at a moments notice. Also offers frank and valuable advice pertaining to extra services that, while m available to take calls and schedule servicing at a moments notice. Also offers frank and valuable advice pertaining to extra services that, while maybe not required at the time, could be added to help preserve the life of the vehicle and it's systems (tire balancing/alignment for example). Would certainly shop again at WI Simonson for his care and expertise alone. More

I have been working with Kevin Scott for several years now when I bring my bosses' cars in (David and Susan Martin). Kevin is always so polite, professional and friendly. He makes me feel like I am his now when I bring my bosses' cars in (David and Susan Martin). Kevin is always so polite, professional and friendly. He makes me feel like I am his only customer. He gets the job done. The cars are always ready when he promises them. I love dealing with Kevin, as he makes my job so much easier. More

The first impression of the service area is one of professionalism - clean, well organized with polite service people who attend to your needs. My service manager,Armound, has a friendly way about h professionalism - clean, well organized with polite service people who attend to your needs. My service manager,Armound, has a friendly way about him and keeps his promise on what service will be done and when the car will be ready. Having the car returned washed, on time and serviced,is always a pleasure. More

I called the dealership early on Monday expecting to recieve an appt. for the next day, I was able to get appt that morning. I made it to my job on time for 11:30am.Every thing worked smoothly, and eff recieve an appt. for the next day, I was able to get appt that morning. I made it to my job on time for 11:30am.Every thing worked smoothly, and effortlessly.Mr Lawless arranged a shuttle for me.When I returned my car was clean and ready.I have always had a very favorable experience at the dealership More