W.I. Simonson Mercedes-Benz

It seems service has dramatically suffered since that 'amazing two-month period in late 2008 ;) ... I brought my E350 in for routine service on 11/28/09. That day was extremely slow. Still, I had to wai 'amazing two-month period in late 2008 ;) ... I brought my E350 in for routine service on 11/28/09. That day was extremely slow. Still, I had to wait over 30 minutes to be seen by a service advisor. Being promised a quick turnaround ('should be done by noon'), I got my car at 2:45 p.m. The bill was very reasonable. So far so good - I know I'm a bit impatient, so I decided it's me - let it go - plus I did get to hang at the bookstore, something I do enjoy and don't do enough of - but back to our friends at Simonson: unfortunately, that was not the end, but barely just the beginning. two days and 10 miles later, the car makes a terrible noise, as it turns out, from dragging the bottom engine cover on the road in front of my children's elementary school. Well, as the dealership confirmed, the screws hadn't been fastened. - OK - this can happen (but I was still wondering how much this may happen - because it absolutely shouldn't). After barely getting an apology, we made an appoinment to bring car back to reattach the cover. My wife brought the car in today (12/2/09) at 9:30 a.m. The valet service dropped her off at 3rd Street Promenade, a popular shopping areaea, to be picked up again at 1:00 p.m. - At 1:15 she called me to inquire where her ride was. After being passed around and being on hold forever, the valet person asked for my wife's name, then just hung up on me. When I called back, asking for a manager, I ended up with some manager's voice mail - after being on hold for another 10 minutes, that is. Finally back at Simonson, my wife learned that they also had to make another warranty repair they missed on the first visit just a few days earlier. But here is the good news: the car has been running fine for the last 5 hours and 7 miles since the service - I'm impressed at this point! Wow - I never thought that this would be the kind of unmatched experience you'd have by owning one of the world's greatest automobiles - but I have to give it to them: anyone will have a hard time matching this experience anytime soon. So, get this ... their sales department is contacting me about buying another car from them as my lease is coming up... call me naive, but it is mind-boggling how screwed up a small dealership can possibly be. More

Kevin Scott did a tremendous job - very professional and courteous. Kevin always kept me informed of what was going on with my service and made great recommendations for how best to maintain my car. I wou courteous. Kevin always kept me informed of what was going on with my service and made great recommendations for how best to maintain my car. I would not take my Mercedes to any other dealer - he has rightfully earned my business - great job! More

Kevin is the best! It is always pleasure working with him, he makes it so easy to get my car serviced. I would definitely recommend him to my family and friends. When I bring my car to Kevin, I get the f him, he makes it so easy to get my car serviced. I would definitely recommend him to my family and friends. When I bring my car to Kevin, I get the feeling that he really cares about me and my car- thanks Kevin! More

Kevin is an asset to WI Simonson in that he is always available to take calls and schedule servicing at a moments notice. Also offers frank and valuable advice pertaining to extra services that, while m available to take calls and schedule servicing at a moments notice. Also offers frank and valuable advice pertaining to extra services that, while maybe not required at the time, could be added to help preserve the life of the vehicle and it's systems (tire balancing/alignment for example). Would certainly shop again at WI Simonson for his care and expertise alone. More

I have been working with Kevin Scott for several years now when I bring my bosses' cars in (David and Susan Martin). Kevin is always so polite, professional and friendly. He makes me feel like I am his now when I bring my bosses' cars in (David and Susan Martin). Kevin is always so polite, professional and friendly. He makes me feel like I am his only customer. He gets the job done. The cars are always ready when he promises them. I love dealing with Kevin, as he makes my job so much easier. More

The first impression of the service area is one of professionalism - clean, well organized with polite service people who attend to your needs. My service manager,Armound, has a friendly way about h professionalism - clean, well organized with polite service people who attend to your needs. My service manager,Armound, has a friendly way about him and keeps his promise on what service will be done and when the car will be ready. Having the car returned washed, on time and serviced,is always a pleasure. More

I called the dealership early on Monday expecting to recieve an appt. for the next day, I was able to get appt that morning. I made it to my job on time for 11:30am.Every thing worked smoothly, and eff recieve an appt. for the next day, I was able to get appt that morning. I made it to my job on time for 11:30am.Every thing worked smoothly, and effortlessly.Mr Lawless arranged a shuttle for me.When I returned my car was clean and ready.I have always had a very favorable experience at the dealership More

I went to the dealer's service department without an appointment. I described my concern and soon after was provided with a diagnosis of the problem. The problem was, then, repaired. Mr. Lawless wa appointment. I described my concern and soon after was provided with a diagnosis of the problem. The problem was, then, repaired. Mr. Lawless was very helpful, courteous, and professional. He explained in detail what was causing the problem with my car and what he could do to remedy the problem. Upon my approval, the repair work was completed. The response was very timely considering I did not have an appointment. I, also, got a car wash. Great service! More

Mr. Lawless has always been efficient in handling my car's service needs. I have been going to W. I. Simonson to have my car serviced since it is close to my office and Mr. Lawless has always attended car's service needs. I have been going to W. I. Simonson to have my car serviced since it is close to my office and Mr. Lawless has always attended to me with utmost courtesy, calls me promptly about the status of my service, and have my car ready on time. More

Stan is a wonderful service person. I have been going to Simonson for over 20 years, and always ask for him. I trust his judgment and rely on his advise. My only complaint about Simonson is that the repai Simonson for over 20 years, and always ask for him. I trust his judgment and rely on his advise. My only complaint about Simonson is that the repairs are expensive. But that is not Stan's fault. Maybe that just comes with the territory--owning a Mercedes. I would suggest that Mercedes consider doing what BMW does--include full free repair service for 4 years as part of its warranty. More