W.I. Simonson Mercedes-Benz

Steve was fantastic throughout the buying process. Very knowledgeable and easy to deal with. And he's been great in the weeks following the purchase as well -- answering any questions I've had and making s knowledgeable and easy to deal with. And he's been great in the weeks following the purchase as well -- answering any questions I've had and making sure I'm happy with the vehicle. Great service! More

To Whom It May Concern, I’ve just conducted my second To Whom It May Concern, I’ve just conducted my second lease in a row with your dealership, and the one and only reason why you will be the choice f To Whom It May Concern, I’ve just conducted my second lease in a row with your dealership, and the one and only reason why you will be the choice for all of my future car purchases is...in a word...‘Karnit’. I have never experienced the level of overall customer satisfaction as I have with Karnit; many salespeople try, but she is the only who truly delivers on her promises. Her word is her bond, and her attention to detail throughout the entire process was impeccable. Thank you for having such a wonderfully spirited representative. I honestly look forward to the lease end on my car so that I can see her again and share a few laughs together. Sincerely, Adam Rowe “a truly satisfied customer” More

I was referred to Marcus by a a good friend. I wanted to get into a new E Class. I contacted Marcus by phone and was able to reach him on my first attempt. He took down my information and got back to me t get into a new E Class. I contacted Marcus by phone and was able to reach him on my first attempt. He took down my information and got back to me the very same evening with a car that matched my criteria. I had a brand new car with excellent lease terms (better than what I had before with BHLS) that same weekend. I was amazed by how fast and easy the transaction was. Marcus is my MBZ lease specialist for life! GREAT Job!! Thank you WI Simonson and Marcus Jerry:). More

I spoke to John on the phone and worked out the entire purchase before I went in. There were no tricks or changes in terms, it was exactly as we agreed upon. Even better, after the sale, John kept in t purchase before I went in. There were no tricks or changes in terms, it was exactly as we agreed upon. Even better, after the sale, John kept in touch and assisted me with a few details needed through the service department. John went over and above anything I expected, and I expected a lot. This is my second purchase from this dealership, and I can say they keep getting better and better. I should mention that I dealt with Jason Lewis in the service department and he is also top notch. Always courteous and concerned, he took great care to make sure everything was fixed and operating properly. More

Karnit Aricha is a bright, intelligent, caring individual who is very well versed in the vehicles she sells. She represent this dealership in the best possible manner. She is dedicated and always delivers who is very well versed in the vehicles she sells. She represent this dealership in the best possible manner. She is dedicated and always delivers what she promises, even if it appears impossible! Karnit makes purchasing or leasing a vehicle painless and actually quite an enjoyable experience. She has a knack for making the customer feel like he/she is the only customer in the world that matters! It is a pleasure to purchase from Karnit and if I cannot purchase from her, I will not purchase at all. The dealership, the General Manager, Chris Pass, and Karnit Aricha deserve the highest accolades as they turned an annoying situation into a fabulous experience!!! This is a fantastic team and should the customer purchase elsewhere, it is a true loss to the customer. More

I went in with zero expectations on getting a new car as my credit wasn't as high as I wanted it to be yet. I found my dream car on their ad on AutoTrader and wanted to come look at it. John Halaka told m my credit wasn't as high as I wanted it to be yet. I found my dream car on their ad on AutoTrader and wanted to come look at it. John Halaka told me to come in and he will see if he could work some magic for me, and he did. He got me into the car, with payments I can manage and 3 hours later I was driving away with a huge smile on my face. Thanks again John. I am forever grateful for you and your staff. My car was dying and I needed to get into a car right away and you made it happen. Because of you guys, I don't have to settle for another beater I would just be wasting money on. I now have an amazing Genesis Coupe to show off in. ~Jason More

While I almost never fill out customer survey satisfactions, I wanted to thank Karnit, my sales person at the Simonson dealership, this time. Prior to being referred to her, I was having such a satisfactions, I wanted to thank Karnit, my sales person at the Simonson dealership, this time. Prior to being referred to her, I was having such a miserable time at other Benz and BMW dealerships getting the car I wanted. Other dealers were rude and utterly inattentive, especially when they realized I wanted to special order my car (obviously I am not the only person with that experience!) Then when my friend referred me to Karnit, I was pleasantly surprised. Karnit was nice, professional, honest and efficient. Unlike other dealers, she looked to satisfy my needs, as opposed to the needs of the dealer only. Karnit finally found the car I was looking for, so I didn’t need to wait for a special order car (which makes me wonder why other sales persons couldn’t or wouldn’t do that before). She presented me with several financing options as well to choose from without my asking even. If I were to order another MB in the future, I would definitely go back to Karnit. More

John made the transaction easy over the internet. All I had to do was drive up and pick up my new car. The paperwork was a bit intensive, but that is always the case with buying a car. Great Experience! had to do was drive up and pick up my new car. The paperwork was a bit intensive, but that is always the case with buying a car. Great Experience! More

On a scale of 1 to 10, John rates an eleven! He was absolutely outstanding! Both my wife and I were extremely impressed with John's professionalism, demeanor, and service. He was firm with price and absolutely outstanding! Both my wife and I were extremely impressed with John's professionalism, demeanor, and service. He was firm with price and honest with all the features of the used Ford F-150 he sold us, yet he treated me as a valued customer and worked extensively to get me the vehicle. Despite numerous interests from other customers, and their willingness to pay more for the used vehicle, John kept the F-150 for me, as promised. (I was in Iowa when I first expressed interest in the vehicle. It wasn't until a week later that I was able to meet John in person. Sure enough, when I arrived at the dealership, the pick-up truck was there and it was immaculate.) When I asked that the vehicle be delivered on Sunday, June 17, John made it happen. Despite it being his day off and more importantly Father's Day, John personally delivered the vehicle. (He had his family with him and I got to meet them briefly.) John, I can't thank you enough for all you've done. You are an amazing person and an outstanding steward of Mercedes Benz. Much appreciated, Frank S. More

I am really impressed with the quality of service provided by John. He was flexible in understanding my needs and taking time to show me the options available. He was upfront and clear in the pricing provided by John. He was flexible in understanding my needs and taking time to show me the options available. He was upfront and clear in the pricing and services. I felt him knowledgeable in selling Mercedes vehicles with features and cross dealership understanding. John’s goal is to provide quality service to his customers. Thanks John for your help in picking the right vehicle for my family. Saket More