W.I. Simonson Mercedes-Benz

This is a two-part review. I leased a new car from this This is a two-part review. I leased a new car from this dealership in Nov. 2012. I had leased a car from the dealership in 2007. The fi This is a two-part review. I leased a new car from this dealership in Nov. 2012. I had leased a car from the dealership in 2007. The first part of the review involves the salesperson, Karnit Aricha. She was very helpful and friendly, provided me with a fair deal, and I have only positive things to say about her and her performance. She was, overall, very good. I recommend her highly. The second part of the review has to do with the finance department. After Karnit and I agreed upon a car and a price, I went to the finance dept. across the street, supposedly to sign the lease papers. Instead, the fellow there first tried to sell me a bunch of warranties that I did not need or want. Even when I declined, he kept pushing. Then, when he finally produced a lease for me to sign, IT WAS NOT AT THE PRICE AT WHICH KARNIT AND I HAD AGREED. When I pointed this out, he did not immediately correct it. Instead, he said that there must be a mistake AND TRIED TO GET ME TO SIGN A DEAL WITH ANOTHER PRICE, LOWER THAN WHAT HE ORIGINALLY TRIED TO PAWN OFF ON ME BUT STILL HIGHER THAN MY AGREED-UPON PRICE WITH KARNIT. It took quite a while for him to get me a lease to sign at the correct price and I had to fight with him to get it. I also had traded in a used car and the dealership was to provide me a check for the price of that car. After waiting several days without any word, I emailed the dealership and was told that they could not cut the check because they did not have a copy of my driver's license and insurance card--even though Karnit had copied them when I was there the week before. When I pointed that out, I was told, first, that my documents had been shredded and, second, that they were in another customer's file but could not be found. They actually asked me to email copies to them, as if I would put my license on the internet. When I went there to allow them to copy these materials again and pick up the check, THEY HANDED ME A CHECK IN THE WRONG AMOUNT, SHORT BY OVER $1300. This again took a long time and a lot of effort to fix. The finance people were, in my humble opinion, jerking me around and trying to get more money from me, one way or the other. I would be very careful dealing with the finance people at the dealership. More

John H was a pleasure to work with. He listened to what I wanted and took time to help me find a car that met my needs. He then worked with me on pricing for both the new car and my trade-in. Carl D then hel wanted and took time to help me find a car that met my needs. He then worked with me on pricing for both the new car and my trade-in. Carl D then helped with the paperwork and explained the details of leasing and which options would be beneficial for me. More

This review is for Sales (Bill Hagen , Internet Sales Manager), not Service...It's challenging to find good, trustworthy salespeople especially in new car sales, which is why I'm taking the time to give Manager), not Service...It's challenging to find good, trustworthy salespeople especially in new car sales, which is why I'm taking the time to give a 5 star shout out to a very impressive guy. While searching for my 2012 C250, I'd done my research and began calling local dealers to locate the car I wanted and secure the best deal. While many would either quote prices I knew were too high or try to get me into a color I didn't want or up sale me, Bill was just completely straight forward with pricing, availability and was one of the very few that actually knew the equipment options for the car! I could have saved a few hundred at another dealer (the only one that still had a sales certificate left - not Bill's fault), but I stayed with him to close the deal. He was truthful, did not push me, knew his cars and was one of the few I knew actually had my best interests at heart, rather than his commission dollar in mind! He has integrity. After the sale, there were two items that should have been included with the car and weren't, but Bill immediately get these to me - no hassle, no push back, just great customer service. He is one of the few that I'd not only recommend to friends and family, but actually already have. Hopefully Simonson will hang onto him, because he's worth following to another dealer! More

Professional, courteous, and delivered quality work in record time. Great location and waiting room also. This Mercedes service department is the ONLY one i bring my car to. record time. Great location and waiting room also. This Mercedes service department is the ONLY one i bring my car to. More

Bill Hagen at W.I. Simonson was so friendly, so positive, and above all else he worked extremely hard to get us a great deal on a fantastic car. I so appreciate the hard work he put in to make sure my fian and above all else he worked extremely hard to get us a great deal on a fantastic car. I so appreciate the hard work he put in to make sure my fiancé and I were taken care of. More

John H. did a fantastic job. He was careful in listening to my need. Assisted me in every way possible right from multiple test drives to negotiating with upper management to get the approval for getting me to my need. Assisted me in every way possible right from multiple test drives to negotiating with upper management to get the approval for getting me a better deal. I must also thank Carl from finance who helped me make necessary decisions while completing the application. The team did a great job. Hemant. More

I bought a Porsche from a gentlemen called John Halaka who was nice and friendly BUT the company sold me a car that they haven't tried because they wouldn't have sold me the car if they had tried it and J who was nice and friendly BUT the company sold me a car that they haven't tried because they wouldn't have sold me the car if they had tried it and John told me that they hadn't. I got a flat tire directly after driving the strange behaving car home and that due to that the rear rims was repaired( which is not permissible on that car) and they were still in bad condition so the car was scary to drive. So since the rims had cracks on them they repaired them once more with an awful result BUT John Doherty at Simonson stated that the rim was 100% ok even though I sent him a movie of a wheel that was jumping badly in the high balance machine at Good Year. So they sold me a car that is not ok to drive and want me to take the cost for that. That is not the way to treat a costumer and I would not recommend anyone to trust this company. Its sad the way they just ignore the fact that they sold me a car that is scary to drive with no regret! More

I was there to buy an advertised E350, 1-2 years old. I had done price comparison (and had negotiated price on a new model in another dealership down to lowest it could go, and yes I was surprised how low had done price comparison (and had negotiated price on a new model in another dealership down to lowest it could go, and yes I was surprised how low they could go). The price was best I could get within 50 Miles for the car at W.I. Simonson. I did not like the condition of the car advertised (no surprise) and ended up buying a year model, few months old. It was late evening and they were about to close. John showed me few models and gave me a good discount on the newer model I saw. Financing was done fast and I was on my way home in an hour not paid down a dime. I noticed some damage on the rims after buying the car, but they promised fixing it and the repair was done perfectly with no charge to me. Good buy and a good experience. More

The best buying experience I've ever had in buying a new car. John was knowledgable, understood my needs, presented a great price and was patient in showing me the features of my new S550. John was more con car. John was knowledgable, understood my needs, presented a great price and was patient in showing me the features of my new S550. John was more consultant then salesperson which I truly appreciated. John Halaka, Lee Mehlman, Sales Manager and other executives whom I met throughout the transaction were all attentive to my needs. I felt a genuine commitment to quality service. I was so pleased with the overall experience that I contacted a colleague of mine who was literally going to another Mercedes dealership to purchase a new Mercedes. When I shared my experience she quickly changed course and bought a 2013 SL550 the very next day. John and W.I. Simonson have a loyal customer and more referrals to come. More

I was extremely impressed with John Halaka and the team at W.I. Simonson. This was the first POSITIVE car buying experience I have ever had! I had been searching for a specific SUV that was difficult to fi at W.I. Simonson. This was the first POSITIVE car buying experience I have ever had! I had been searching for a specific SUV that was difficult to find. After a few months of searching, I found what I was looking for at W.I. Simonson. I spoke to John on the phone and we completed the majority of the transaction over the phone, as I live in Northern California. This was the first time I have bought a car over the internet which was scary, but the 5 hour trip was so worth it! Everything he had described about the SUV on the phone was completely accurate. When I arrived at the dealership, John had everything ready for me, including having my loan approved. John was absolutely amazing! I highly recommend John Halaka and W.I. Simonson dealership!! More