W.I. Simonson Mercedes-Benz

I had a terrible experience with W.I. Simonson. I had a terrible experience with W.I. Simonson in Santa Monica. I’ve been driving Mercedes Benz cars for over 25 years. This is my 6th M.B. and I’v I had a terrible experience with W.I. Simonson in Santa Monica. I’ve been driving Mercedes Benz cars for over 25 years. This is my 6th M.B. and I’ve never had any problems with any other Mercedes dealers. This time I bought a certified pre-owned CLS 550 from W.I. Simonson; that’s when the nightmare began. I felt I was treated as a second-class customer because the vehicle I bought was pre-owned. When I first noticed the car had several things that need to be fixed, I notified the salesman and also sent him several pictures of the problems right away. The salesman told me several times "You're not buying a new car." Instead of offering to help, he asked me to deal with these issues with his 2 managers by myself. Finally, one of the managers offered to make the repairs. The first time, they didn't fix the rear bumper issue, so I sent the car back for a second time. This time it was at there for 10 days. When I picked up the car, I was very disappointed in their work. They removed and re-installed the front bumper for the repair, but they broke the grille trim and Mercedes logo without telling me, hoping I wouldn't see it. Since they fixed one thing and damaged another, I totally lost confidence in this dealership. I don’t trust them and I’ll never go back. If you are looking to buy a pre-owned Merceds Benz, look elsewhere! More

Stan Sax is the best Stan is always the first one there and the last one to leave the service dept. He is totally professional and provides accurate info. When he says he' Stan is always the first one there and the last one to leave the service dept. He is totally professional and provides accurate info. When he says he'll call and let you know what is being done and when you can pick up your car......he is totally reliable More

Probably the best service experience ever! Tim was amazing! From start to finish I was totally impressed with the service and repairs at WI Simonson. The text message updates I got from the team there were easy From start to finish I was totally impressed with the service and repairs at WI Simonson. The text message updates I got from the team there were easy and simple, the drop off and courtesy car process was easy too. The costs were reasonable and fair and this was after I'd compared them to other Mercedes service depts in LA! But Most of all the guy I dealt with (Tim Siegel) was crazy good! He was so informative, so genuine, it made the whole process a pleasure! he made my experience an amazing one and I never thought I d say that about a car service center! 5 Stars! More

Friendly buying like buying from friends A Mercedes is a luxury car. As such, you can expect extremely high customer service. With WI Simonson and my Sales Partner, Hamlet, I get that AND I g A Mercedes is a luxury car. As such, you can expect extremely high customer service. With WI Simonson and my Sales Partner, Hamlet, I get that AND I get someone who's willing to work with me to give me exactly the car I want. This is the third car I'm getting with them and they've always helped me as much as they can, especially when I wanted to get out of a lease or trade in my car from a different brand at lease end. I can't speak well enough of Hamlet and his entire team. For me, buying a car will always be this easy because I will always buy my cars with them! More

purchasing a new MB Andrew, as always outstanding service and he knows his cars. I like going back to the same dealership and the same sales person, the experience is Andrew, as always outstanding service and he knows his cars. I like going back to the same dealership and the same sales person, the experience is much better and more personal. Andrew knows all of the drivers in my family and xxxxx their needs before arriving to the showroom; always prepared and ready to help in any way. We have been buying from W.I Simonson because of Andrew Morgan and of course price. More

Excellent Dealership!! I had a great experience leasing my new 2016 C300. Brian in sales is a great guy who really shows pleasure working with you and not concerned as much I had a great experience leasing my new 2016 C300. Brian in sales is a great guy who really shows pleasure working with you and not concerned as much as to just make a sale. I came to see him this past summer and spent some time with him. Then I wasnt ready to lease until this past dec, I stopped by to see Brian again and he made it EXACTLY what I wanted for me. He got me the car I want, at the price I want it, with color combinations that I want it, and I was able to pick up my ride the next day and take it to work. Not only that, when I went to Carmax to sell my car, Brian came to pick me up on the morning himself from Carmax and brought me to the dealership to take ownership of my new Mercedes. You want great sales experience, make sure you go and see Brian if you want to buy a Benz. Steven Nicolas was an absolute pleasure to work with. Very few great sales managers out there like him. Awesome guy who helped me to get exactly what I wanted!! I am very happy that I came to W I Simonson to lease a Mercedes. More

W.I. Simonson Inc. beyond expectations At Santa Monica Mercedes Benz W.I. Simonson, sales person Brian Lane is incredible and patient highly-ethical professional multiculturally oriented. A At Santa Monica Mercedes Benz W.I. Simonson, sales person Brian Lane is incredible and patient highly-ethical professional multiculturally oriented. And sales manager Zia was beyond expectation. A day ago, could not imagine that will buy GLA250 from Santa Monica Mercedes W.I.Simonson....We looked at other dealerships but found that the service and professionalism along with the exact car we wanted, exceeded our expectations at Santa Monica Mercedes W.I.Simonson. We found that Santa Monica Mercedes W.I. Simonson Inc. has the most practical selection of cars with packagers and options for customers with different taste, preferences, and finances and --most important--sales people who are able to work with customers of different nationalities and cultures ....Would very much recommends Brian Lane to anyone interested in driving and buying Mercedes Benz cars.....`He exceeded our expectations on all levels in the purchase of our new GLA250. More