W.I. Simonson Mercedes-Benz

James and Navid are the best. Very knowledgeable; very patient and they put me, the client, first. They enhanced my car buying experience and gave me the confidence I was making t Very knowledgeable; very patient and they put me, the client, first. They enhanced my car buying experience and gave me the confidence I was making the right choice. I have owned Mercedes Benz’s for the past 15 years and James/Navid/WI Simonson is the best dealer I worked with. More

My specialist Ray I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very Knowledgeable. I would recommend him to everyone. Th I have taken 2 cars to Ray for Recall, so far 3 times& Ray has been wonderful, helpful and very Knowledgeable. I would recommend him to everyone. Thank you Ray. More

INITIALLY FAILED TO RETURN REFUNDABLE DEPOSIT I put a deposit down on a car in November. The dealership did not follow up with me regarding the car so I ended up purchasing it elsewhere. Despite I put a deposit down on a car in November. The dealership did not follow up with me regarding the car so I ended up purchasing it elsewhere. Despite calling, emailing and re-calling and re-emailing Andrew over a 4 233k period to get my deposit back, it never was received, so I had to escalate it. Thus, this dealership has bad business practices. Buyers beware! More

Costly I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stati I came in for scheduled appointment which went fine. I needed a 40,000 mile transmission care and oil change. Once I was home I received a call stating that they forgot to tell me I needed new spark plugs at six years for my car. So I asked the representative Rey how much and he said it would be $800 more. I think it’s out rages you want $800 for six spark plugs, although I know they are more expensive to make these, but 800 means it’s all labor . I am going to pursue private Mercedes service companies since I no longer have a warranty on the car and I think I’m always over paying for the Mercedes service department. I brought to you over the years three or four Mercedes to for service and I’ve always thought your expensive. I think now is the time to change . More

Excellent, Prompt Service. Derrick Franklin was my service advisor I received excellent, prompt and honest service. The work was completed on time. Derrick has been with W.I. Si Derrick Franklin was my service advisor I received excellent, prompt and honest service. The work was completed on time. Derrick has been with W.I. Simonson before it recently became Sonic Automotive. I am hoping that the same excellent service I have received from Simonson over the many years will continue with Sonic. More

WI Simonson Left Us Stranded W.I. Simonson left us STRANDED, without a car ALL weekend! Dropped our car off there this morning at 10:45am for routine service B. We were not told h W.I. Simonson left us STRANDED, without a car ALL weekend! Dropped our car off there this morning at 10:45am for routine service B. We were not told how long it would take nor their weekend hours. Received a text (not call) at 4:01PM ON A SATURDAY that the car is ready. Checked their website and to our surprise, found out they close at 5 pm and are closed Sunday. We tried calling them immediately but no one answered. If you live in LA, you know you can't get ANYWHERE, let alone to SANTA MONICA in 59 minutes. Called their sales office next door and the RUDE receptionist didn't care at all about our situation and just kept saying "you should've told them to bring your keys to the dealership". How could I have done that if I didn't know when the car would be ready? They didn't even have the decency to call us and tell us "Your car is ready but we close in 59 minutes. Would you like us to take the keys to the dealership?" BUT NO. That was too hard. So now we're stuck until Monday without a car. You better believe we're making them pick us up Monday morning because we are NOT paying for our own transportation there because of their stupid mistake. We will definitely NOT be returning to this terrible location with zero common sense or customer service. More

Preowned not goid The salesman Elijah rushed the deal he was aggressive arrogant in the end just right when the ink dried on the contract I had notice the tent damaged The salesman Elijah rushed the deal he was aggressive arrogant in the end just right when the ink dried on the contract I had notice the tent damaged on the windows and brought this to his attention and asked for help to fix the scratches on the tent he told me no it was there already but you purchased as is. Trying not to get anger toward him I said nothing then the check left low beam light came on I made him aware of this he was like bring it in and he show me what to do. I thought to call the service department cause if it say check something then they specialized in that area. Many texts went back and forth but the finally straw was how he spoke to me on July 20th that was provoking arrogant rude and hostile and I couldn't comprehend the switch but I knew I wanted to entertain him and act just as nasty toward him but I called and spoke to Jessica who tooling my information and to date I never got a car . I encounter such aggressive with both Elijah and the finance person he switch me to that I just want to take the car back and let it be a Reno but I purchased the car for my daughter who is 3000 miles away and is in need of a car to be independent and get around her her own and not rely on others to transport her. I don't care about bad credit I've been there she is what's holding me together but Elijah has an idiot side to him and he's very uncomfortable and so adolansant behavior if I entertain him I would be walked off the car lot in hand cuffs. So I will let him be the shallow man he is working with a small mine I don't understand why management hasn't reached out to me to resolved my issues and take displinary actions on Elijah if you do purchase a car from them avid him and Sabin the manager as well that's crappy business to never return a call from a customer with issues on a purchase. I glad social media is available to reviews business both bad and good I didn't even want to rate a one. Elijah your a horrible salesman and person for that matter you see that when you look at yourself I'm sure. More

Rude service, impolite Had a repair on our car at W.I Simonson (w222 S550). There were plenty of reasons why I headed to this dealership in the first place. I had a couple o Had a repair on our car at W.I Simonson (w222 S550). There were plenty of reasons why I headed to this dealership in the first place. I had a couple of our Mercedes Benz serviced here before.... It was great and painless. Except this time, when we came in, I was greeted with an S.A named Volkan S. Shady guy, dodged all the questions, in person and on the phone. We left our car there for a good month for a minor fender damage, broken headlight and scratched bumper. The reason why we got it towed there was because it had a "power steering malfunction" warning. Now mind you, the vehicle only had minor exterior damage, so we weren't expecting a $10K bill. Thats right! 10K and thats not including to repair the exterior damage. They said that we had to replace the power steering system and what not. I was shocked to say the least, so I made my way down to the dealer. Asked to get the car out, power steering was working normally. ( I too have requested over the phone for the computer to be resetted and what not but he insisted that the power steering is still broken) By this time, Volkan seems annoyed and frustrated. I told him that since nothing was done, we just wanted the car out. I asked him if it was Free of Charge, he then got REALLY annoyed, proceeded to see that I was driving a Jaguar that day and decided to berate it. It kind of goes like this "do you think this is a Jaguar? where everything is free? Jaguar is xxxx, etcetc". I was appalled that they have this kind of employee working at Mercedes Benz. Maybe he was having a bad day, but sorry, that is no way to talk to a customer. Spoke with the manager, not sure if anything got resolved. On the other hand, I do have a great S.A before Volkan... Jim! Highly recommended :) More

BEST DEALERSHIP I HAVE EVER BEEN TO I am a first time car buyer and made the decision to lease a Mercedes. I shopped around at other dealerships and my experiences were so bad, I almost I am a first time car buyer and made the decision to lease a Mercedes. I shopped around at other dealerships and my experiences were so bad, I almost gave up on looking for a car because I got so frustrated and hate the process of buying a new car and negotiation. I decided to try one more dealership W.I. Simonson Mercedes Benz and I ended up getting the car of my dreams. I had the pleaser of working with Brian Lane to find exactly what it was I wanted with the price range I can afford. He was so pleasant to work with, not pushy at all like most sales men can be, he was also really knowledgable and didn't come off as trying just to make a sale he really wanted to make sure we were satisfied and had a good experience. Steven the sales manager was also very helpful in getting me a good deal on the car I wanted. He was super friendly and humble unlike most sales managers. I will definitely be buying more cars in the future from this dealership and from Brian Lane!!!! More