W.I. Simonson Mercedes-Benz

ABOVE & BEYOND Had same day and next day pick up and drop off service for two cars. Everything was explained, service was fast and absolutely no hassle at all. Ever Had same day and next day pick up and drop off service for two cars. Everything was explained, service was fast and absolutely no hassle at all. Everyone had gloves and the cars were covered and cleaned it is a great thing to do while staying at home/safer at home and a car is not needed! Highly recommend Nick and his colleagues! More

Recently, I’ve purchased yet another car from W.I. Simonson. It was a pleasure to deal with them. They were fast and professional and the deal was closed within a short time after we entered the deale Simonson. It was a pleasure to deal with them. They were fast and professional and the deal was closed within a short time after we entered the dealership. They lay it out as it is and there is no unnecessary hassle. I’ve been a returning customer and I would do that again in the future. James, the sales manager is amazing! More

I have used WI Simonson many times to purchase my cars. I am extremely happy with their service and the quality of my cars. I love my new 450 E. My sales person was very caring and generous with his time am extremely happy with their service and the quality of my cars. I love my new 450 E. My sales person was very caring and generous with his time to help me choose the right car. More

A Great Car & Great Service! I recently leased a Mercedes Benz GLC 300 at Simonson. The sales rep, Hutch, was an absolute pleasure to work with. I initially planned on buying a I recently leased a Mercedes Benz GLC 300 at Simonson. The sales rep, Hutch, was an absolute pleasure to work with. I initially planned on buying a certified pre-owned, however, the selection was somewhat limited, so he showed me a 2020 model, which had nice upgrades such as an enhanced MBUX system, (standard) LED lights, etc. Hutch asked me what I was looking for in a GLC, like color, sunroof, etc. He then searched the inventory in SoCal, and found the exact car that I wanted. I picked it up a few days later, and I am thrilled with the car. The Finance Manager, Tiffani, was also a pleasure to work with. Buying cars can be stressful, but this experience was great. I would unequivocally recommend buying a car at Simonson from Hutch. More

The best experience buying a car yet. They were so helpful and understanding of my needs. Love my new car and the deal I got. Certainly recommend to friends and family. We will be returning in the fut helpful and understanding of my needs. Love my new car and the deal I got. Certainly recommend to friends and family. We will be returning in the future. More

AMAZING customer service Pouya was an awesome help !! He was EXTRA patient & worked hard to get me the payments I wanted. We changed cars 2-3 times but finally Got the one Pouya was an awesome help !! He was EXTRA patient & worked hard to get me the payments I wanted. We changed cars 2-3 times but finally Got the one that fitted my needs. I HIGHLY recommend. More

Very professional sales team. Very clean and attractive showroom. Professional sales team very thorough in their service approach. Gave a full explanation of the car and similar Very clean and attractive showroom. Professional sales team very thorough in their service approach. Gave a full explanation of the car and similar models. Very happy to recommend the salesman and dealer. More

Unaccountable and false claims Very unaccountable and unable to fulfill any agreements. Do not let "friendliness" fool you for their bad business practices. After sale was made for Very unaccountable and unable to fulfill any agreements. Do not let "friendliness" fool you for their bad business practices. After sale was made for out of state purchase there has been no communication or effort to help with registering my vehicle as I was required to go through their third party, the papers were never sent so plates were delayed. I ended up finding out myself through the third party they use, and worked around the process myself with no assistance from the dealer. After the sale was made they didn't care about any other communication with me to finalize papers. In addition, the car was said to have gone through their "Sonic" precertification testing, but when I received the car, there was barely any engine oil in the vehicle. Weeks after purchase, still no communication after multiple calls over weeks. Company also charged me $200 incorrectly on the loan and said would reimburse me via check in Oct 2019, it has been 3 months and still no check. They keep saying they will work on it but have not done anything. All their managers hide behind the sales team and have 0 accountability. Repored to BBB to make sure future customers are aware. Be cautious as they are over friendly but do not deliver results More

Great prices and great service I just bought a GLE 43 AMG. Parisa as the internet sales agent and Iman as the financial officer did a great job. They gave me the best price with the I just bought a GLE 43 AMG. Parisa as the internet sales agent and Iman as the financial officer did a great job. They gave me the best price with the best service. I highly recommend this dealership and Parisa and Iman. More

Just moved to LA from Miami and was getting ready to trade in my car. Marcus Jerry made everything simple and stress free. A true expert at what he does and understands his clients needs. As the cliche trade in my car. Marcus Jerry made everything simple and stress free. A true expert at what he does and understands his clients needs. As the cliche says “ he is cool, calm, and collective”. Thanks Marcus for all your help in making it happen! More