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W.I. Simonson Mercedes-Benz
Santa Monica, CA
452 Reviews
W.I. Simonson invites you to experience a new way to buy and service your vehicle. As a Sonic Automotive Premier Dealership, our entire inventory comes with our Sonic Price. By regularly comparing our prices with the local market, Sonic Price eliminates the time-consuming negotiation process and delivers you an exceptional deal.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 6:30 AM - 6:30 PM
Tuesday 6:30 AM - 6:30 PM
Wednesday 6:30 AM - 6:30 PM
Thursday 6:30 AM - 6:30 PM
Friday 6:30 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 452 reviews
March 10, 2021
This is the first dealership service center that I ever felt was truly looking out for my best interest. Visiting is always such a nice experience and the staff a total pleasure to work with. I cannot sp felt was truly looking out for my best interest. Visiting is always such a nice experience and the staff a total pleasure to work with. I cannot speak more highly of W.I. Simonson Mercedes. More
by jlk
Employees Worked With
Jim Cornell
March 04, 2021
From the person answering the phone in service to the service tech, it's always an A+ experience at the Santa Monica dealership. They go over and above to make sure my car issues are addressed and fixed. service tech, it's always an A+ experience at the Santa Monica dealership. They go over and above to make sure my car issues are addressed and fixed. The best Mercedes dealership in So Cal. More
by Dana A
Employees Worked With
Jose
January 03, 2021
They did a good job in meeting my needs and sold me a good car for a reasonable price. Although extended warranties and service contracts are expensive. Jamie Dell was a solid sales rep. They detailed good car for a reasonable price. Although extended warranties and service contracts are expensive. Jamie Dell was a solid sales rep. They detailed it well too. The Finance rep was also helpful. More
by roccobel
Employees Worked With
Bill Hagen
December 24, 2020
Marcus and Karen were very professional and helpful. They made the whole transaction easy and efficient. I am very pleased with the new car. I would definitely refer friends to them. made the whole transaction easy and efficient. I am very pleased with the new car. I would definitely refer friends to them. More
by sisen
Employees Worked With
marcus Jerry. karen
December 16, 2020
I have used SIMONSON for many years, and have been very satisfied, especially with my recent service provided under the care of Tim Hernandez, who provided his usual superb efficient guidance to get my c satisfied, especially with my recent service provided under the care of Tim Hernandez, who provided his usual superb efficient guidance to get my car and needs taken care of. More
by devonhankwilliams
Employees Worked With
Tim Hernandez, Service Dept
December 10, 2020
If I could give them a 0 star I would. I actually, changed their rating from 5 stars to 1. Due to the service I've received over the past month. I purchased a vehicle 11/2/20, and discovered the inter changed their rating from 5 stars to 1. Due to the service I've received over the past month. I purchased a vehicle 11/2/20, and discovered the internet was having issues. I've called several times weekly, driven down there twice (approx 70m drive for me), and left served messages and text messages. I have had MBUSA reach out to them & MercedesMe CS. I just received a call back today 12/10 from the stores manager. They have promised this issue to be resolved 48hr, another 48hr, 5 days, then 10 days. Now, I'm over day 34 no internet working. I was also promised a loaner car for servicing. I drove down with my child, to be told "there isn't any loaners to offer". My child was hungry after the long wait & we were directed to walk to a near by restaurant. We had a brief 2 mile walk & had lunch until they were complete. Internet still not responding & more than a month after leaving a voice message, I receive a call back. I'm thankful someone got back to me. However, I just want to enjoy this purchase without the hassle and poor customer satisfaction issues. Danny was my sales representative & he didn't advise me of any of the luxury this vehicle was packed with. I received a call 2 days later asking how I liked certain things. I was lost and unaware of anything. By the way, I purchased a 2017 GLE 43 AMG & I absolutely love my purchase. But feel this company can provide better quality care for their customers. More
by siriusblack504_wifee
Employees Worked With
Danny
November 07, 2020
Great customer service and very professional! From the sales to management they work with me on getting me the deal that would work for both parties. Thank you! sales to management they work with me on getting me the deal that would work for both parties. Thank you! More
by Mariorj
Employees Worked With
Reza Abniki, Bill Hagen
November 05, 2020
Excellent service from Service Advisor and dealership. Car was fixed much faster than expected. Dealership still needs to offer car rentals if the repair is going to be more than 3 hours. Car was fixed much faster than expected. Dealership still needs to offer car rentals if the repair is going to be more than 3 hours. More
by Deborahearle
Employees Worked With
Tony Young
