W.I. Simonson Mercedes-Benz

Excellent service and communication! Ridgely, while just one day in this location was extraordinary, personable, helpful and product savvy. If he didn't know the answer, he sought it o Ridgely, while just one day in this location was extraordinary, personable, helpful and product savvy. If he didn't know the answer, he sought it out. James was welcoming and kind. Tamar was communicative and took the time to explain everything, although if was after hours on Friday night. Above and beyond. I was a attached to another brand for many years and between the technology of the car, and the customer service of the store, this experience shifted my perspective completely. The people make a substantial difference. More

The best Mercedes Benz i have ever been, you get in with Uber, you get out with your dream Mercedes Benz! Uber, you get out with your dream Mercedes Benz! More

Sales Manager outstanding, clear information provided, care to detail, prompt information when requested, sincere desire to secure the vehicle chosen, detail provided on extended warranties, good price re care to detail, prompt information when requested, sincere desire to secure the vehicle chosen, detail provided on extended warranties, good price received for our car of choice, video provided on condition of car provided for review. More

The best Mercedes Benz dealership in SoCal ! They will certainly do everything possible to ensure you get what you want ! Love the team there. They will certainly do everything possible to ensure you get what you want ! Love the team there. More

They staff was very friendly and attentive with all my need. Good negotiations and finacing was smooth need. Good negotiations and finacing was smooth More

Wonderful, personable service keeps me a repeat customer. Marcus Jerry took such good care of us. Not to mention my car is fabulous. We are loyal customers. Best, Wendy Hammers Marcus Jerry took such good care of us. Not to mention my car is fabulous. We are loyal customers. Best, Wendy Hammers More

W.I. Simonson should be avoided at all costs. I purchased a $150,000 vehicle from them back in February. I am located out of state, I called, they gave me a price, I paid. Simple. I arranged shipping, and I a $150,000 vehicle from them back in February. I am located out of state, I called, they gave me a price, I paid. Simple. I arranged shipping, and I had the vehicle shortly. That part was easy. The nightmare began when it was time to register the car. I was assured that the process to register the vehicle in my home state was initiated by the dealer back in February (76 days ago). A few weeks after this, I hear nothing from my local DMV. I call, they state no paperwork was ever received from W. I. Simonson. I call them, they state paper work was sent to the California DMV and sometimes the California DMV takes a while. Seems understandable. I give it a month. I hear nothing. I call the California DMV, they have no record of any paperwork being sent over by W.I. Simonson. I call the dealer, they state they will look into it and get back to me. A week goes by, I hear nothing. I call again, ask to speak to the title manager. Goes to VM, I try to reach them for 3 weeks without success. During this time I have been calling my bank multiple times, they also have not received a title from the dealership. Its been 76 days now. No registration, W.I. Simonson has failed to send over any paperwork to the DMV or bank. I have a car sitting in my garage that I can't drive legally. Now I have to get lawyers involved. An absolute nightmare. Stay away from this place. Oh, and to add to it, I bought the car "MB certified" and was reassured it was in "mint condition". When I shipped the car over, I noticed the back seat was torn. To be fair, they did offer to reimburse me up to $500 once I showed proof of repair, but because they failed to send over paperwork, I can't legally drive it to even have it repaired. Thanks. More

Marc and Sam maybe me feel very welcome and treated me very special. I was very satisfied very special. I was very satisfied More

If you purchase your new Mercedes, Marcus will take care of you unlike any other. I bought multiple high value AMGs over the past decade and Marcus' honest, frank and cordial way of conducting business is h of you unlike any other. I bought multiple high value AMGs over the past decade and Marcus' honest, frank and cordial way of conducting business is hard to find in this tough environment. More

i was very happy had a serive from online delaer; Grace Narzar. she knews that i would be fit the certain cars. Recommended very well. i would like to recommend this sale professional person to everyone. Narzar. she knews that i would be fit the certain cars. Recommended very well. i would like to recommend this sale professional person to everyone. More