W.I. Simonson Mercedes-Benz

Listen to your needs and attempt to help out. Quick service specially during purchase of the car. Quick service specially during purchase of the car. More

True to their words and promises and no games or tricks. Everything was agreed up over the phone and everything was ready once I got to the dealership Everything was agreed up over the phone and everything was ready once I got to the dealership More

Just purchased a car for W. I. Simonson Mercedes-Benz and had a wonderful experience - great customer service! I. Simonson Mercedes-Benz and had a wonderful experience - great customer service! More

Very knowledgable and helpful staff. Farhad was in particular very helpful. Over all great experience. I highly recommend this dealership, if you are in the market for a new Mercedes. Farhad was in particular very helpful. Over all great experience. I highly recommend this dealership, if you are in the market for a new Mercedes. More

Considerate and professional at providing great care to their clients. Very helpful and patient with their customers their clients. Very helpful and patient with their customers More

Had excellent experience with Farshad re: both leasing and buying car at lease expiration. He was very responsive and understanding and buying car at lease expiration. He was very responsive and understanding More

It was a great experience, Reza was the best, very patient and no pressure at all. patient and no pressure at all. More

I purchased a 2019 MB E 300 on June 27, 29 2023 and wired full payment to the WI Simonson dealership in Santa Monica, California. I arranged for the vehicle to be shipped to Kentucky and received it on July full payment to the WI Simonson dealership in Santa Monica, California. I arranged for the vehicle to be shipped to Kentucky and received it on July 3, 2023. The car has been sitting in my driveway since that day as I am without a title to the vehicle and the dealership will not send the title to me. I have called the dealership many times, only to be told that the delay is caused by the California Department of Motor Vehicles. After each call to the dealership, I call the California Department of Motor Vehicles and I provide the VIN to the vehicle and they perform a status inquiry on the title transfer--and each time I discover that the dealership has NOT EVEN STARTED THE TITLE TRANSFER APPLICATION PROCESS. Since June 27, 2023, the dealership has yet to submit an application for the title transfer, despite the fact the dealership continues to cast blame on the California DMV. I have called and left numerous messages for Gabriella, the DMV Clerk at the dealership, and have yet to receive a follow-up call that the application for the title has been completed. This vehicle was a gift to my son so that he would have reliable transportation to college. Without a title, the car has remained parked and is of no use. The Dealership's delay, false statements that the DMV is to blame, and their continued lack of regard that the vehicle is sitting parked in my driveway goes against everything that Mercedes Benz stands for. I have a MB CLS 550, a MB GL 550, and MB G 63 and have driven MB for years. This experience has changed all of that and I will NEVER purchase another Mercedes Benz as a result of WI Simonson's customer service. If you are an out of state buyer, BE AWARE OF MY EXPERIENCE WITH WI SIMONSON. It was a headache and a terrible experience for me. More

I don’t have my new car. Was supposed to be delivered at 12:00. It’s now 4:00. Said they’d bring it tonight. I’ll be surprised if it happens. Not feeling very confide Was supposed to be delivered at 12:00. It’s now 4:00. Said they’d bring it tonight. I’ll be surprised if it happens. Not feeling very confident. My car was delivered last night. Lina was very nice and professional. My car was very clean and beautiful! Thank you Lina. More

I bought a 2020 Mercedes GLE 350 certified pre-owned with 10,000 miles. The car was missing the CPO sticker. I had to arrange for shipping outside of the dealership. The car was delivered missing the cargo 10,000 miles. The car was missing the CPO sticker. I had to arrange for shipping outside of the dealership. The car was delivered missing the cargo cover. It took three weeks to get the right one. The car came DIRTY, with pet hair, fingerprint smudges all over, scratches in the cargo area and stained mousepad. The worst part is it has been more than a month and I do not have the title to the car despite the fact that I paid cash for it. I cannot register it nor insure it. I called to speak to the general manager and I have yet to hear from him. Dealing with this outfit is like dealing with a cut-rate establishment. The salesman was good.but their business model leaves a lot to be desired. More