Volvo of Tucson - Service Center

1st CLASS!!!!!! I was driving in New Mexico & my Ranger broke down. Being stranded & having no clue what to do, I called Volvo of Tucson (where I purchased my vehicle I was driving in New Mexico & my Ranger broke down. Being stranded & having no clue what to do, I called Volvo of Tucson (where I purchased my vehicle). I made initial contact with Alexis, who was so happy & polite I felt like I could see her smiling through the phone! She pulled my file & patched me through to the Service Manager Garret writhin seconds. I told him the situation & he also displayed such a heartfelt ginuine concern of my situation that I felt like he was a brother I never met! Garret took complete control of the situation & found the closest Ford dealer & tow service for me. He even put a call into the Service Manager there to let him know of the situation. Garret requested complete involvement from the dealer, keeping my best interest at heart. In such a worst case scenario situation, Garret kept me at ease with everything. He checked the factory warranties & extended warranties I had & let me know confidently that I shouldn't have any issues getting my problem covered. He was absolutely right! The dealer repaired my vehicle under warranty & I was back on the road within 4 hours. Thanks to the Ford dealer but the real thanks goes to Garret & Alexis at Volvo of Tucson! They stopped what they were doing, knowing they would not be receiving my business & laid down the most superb level of customer service I have ever experienced!! Hats off to the Volvo of Tucson team & Garret! First class!!! More

HAPPY OWNERS Simply stated, Volvo of Tucson is a great dealership with wonderful customer service. They have taken care oif my wife's C70 so well that she takes i Simply stated, Volvo of Tucson is a great dealership with wonderful customer service. They have taken care oif my wife's C70 so well that she takes in the car, gets a loaner, and she is back on the road . As a life long car guy, I look it over, always looks great, we we continue on with our lives. What else can we ask for. Thanks to Richard Lake. More

So Friendly!! I bought a XC60 and went in for a Multipoint inspection. I had called and spoke with Steven, Service Advisor and he listened over the phone and schedu I bought a XC60 and went in for a Multipoint inspection. I had called and spoke with Steven, Service Advisor and he listened over the phone and scheduled an appointment for me. I went in and was promptly helped by Ken then Steven. Nothing but helpful information and both men very friendly. I would highly recommend Volvo of Tucson and will get my services done here. Thank you!!!!! More

Customizing service to my needs I have to come for my service from several hours out of town. I do as much maintenance on my vehicle as possible since I like it well taken care of an I have to come for my service from several hours out of town. I do as much maintenance on my vehicle as possible since I like it well taken care of and it is always a full day event to go into town to get work done. It means taking time off from work and a waste of a full day, so I try to make the most of my day in town. As Steve has come to know how I care for my vehicle and my needs, he has really done an excellent job working with my schedule and getting what I need done quickly and efficiently, and the service has been wonderful. This last time I went in for service, I also wanted a part that I knew would be difficult for me to find on my own since it would even be difficult to identify. Jesus was amazingly helpful, kind and a joy to work with. He not only found the part, but he gave me a nice discount and had it shipped directly to me so that I would not have to go into town to pick it up. Jesus was one of the most pleasant customer service reps I have ever worked with in my time. Yes, I would definitely recommend Tucson Volvo to anyone needing service or parts, especially if Steve or Jesus are helping you! More

Above and Beyond I went the dealership yesterday in search of some fasteners to 're-attach the bumper cover to the bumper not only did Juan Lerma locate the fastenes, I went the dealership yesterday in search of some fasteners to 're-attach the bumper cover to the bumper not only did Juan Lerma locate the fastenes, he went out to my car twice in the rain to make certain that I knew how to properly install the fasteners. Thank you, Juan. John Devlin More

Windshield wiper problem Volvo of Tucson took me without an appointment, diagnosed the problem, took me to the parts section, I paid for new windshield wipers and the service Volvo of Tucson took me without an appointment, diagnosed the problem, took me to the parts section, I paid for new windshield wipers and the service associate himself installed them, all within about 10 minutes. It doesn’t get better than that. More

Great Experience I ordered a replacement part for my Volvo from your Parts Department. As a first time visit to Volvo of Tucson, I was very happy with the quick and qu I ordered a replacement part for my Volvo from your Parts Department. As a first time visit to Volvo of Tucson, I was very happy with the quick and quality service provided. It was a pleasure to deal with Jesus Guzman who was a very welcoming and helpful professional. More

Professional and complete I have been using Volvo of Tucson since buying my 1997 Volvo. Richard Lake has always taken the best care of my car and provides the best customer se I have been using Volvo of Tucson since buying my 1997 Volvo. Richard Lake has always taken the best care of my car and provides the best customer service in all of Arizona... Volvo has a real asset in Richard, as I do business there because of him and the standard of care he provides. More

Service on my 1970 164 Volvo I recently had my 1970 Volvo serviced at Volvo of tucson. They did a wonderful job of tracking down the problem on this old model. They were most help I recently had my 1970 Volvo serviced at Volvo of tucson. They did a wonderful job of tracking down the problem on this old model. They were most helpful in finding the parts needed to restore service to my car. It runs most efficiently and parts and service departments were very helpful in my restoration project. Richard and Patrick in parts were great. More

Great personal service I had a low coolant indicator warning come up on dashboard on the Friday before we were heading across the desert heat to San Diego. Got down to the d I had a low coolant indicator warning come up on dashboard on the Friday before we were heading across the desert heat to San Diego. Got down to the dealership about 3:45 and they squeezed me in. Did a thorough once over on the car, changed the oil, and topped off fluids. Even though it was past closing, Steve and the mechanic took the time to show me a slow leak at upper radiator connection and generally gave me peace of mind on the car, an xc90 with 130k miles. One less thing to worry about when dragging three small kids across the desert heat (I didn't actually drag them, they were comfortable inside the car ;-). More