Volvo of Tucson - Service Center

One star is way too many. ABSOLUTELY TERRIBLE. We bought our XC60 there almost 7 years ago with a full bumper-to-bumper "Platinum" warranty. The car has had a coolant problem ABSOLUTELY TERRIBLE. We bought our XC60 there almost 7 years ago with a full bumper-to-bumper "Platinum" warranty. The car has had a coolant problem since Day One and they have NEVER, EVER fixed it to this second. The car has been in their shop at least a dozen times for the same thing but they fudge the paperwork to make it seem like different issues to cover their tracks. The slim ball Service Manager Paul Miner who has since left should have been fired years ago. He lied through his teeth to the GM Rick Saul right in front of me and I nearly went over the counter at him. We put in a Volvo Corporate complaint and the car still wasn't fixed. Thank God for Chad at Autohaus Revolve store on E. Glenn Street. More

Had standard 40K mile service completed (Oil/filter Change, Air Filter, Cabin Filter, tire rotate, brake fluid and top remainder of fluids) for a sum of $540. Got the car home and Check Engine Light ca Change, Air Filter, Cabin Filter, tire rotate, brake fluid and top remainder of fluids) for a sum of $540. Got the car home and Check Engine Light came on as well at Tire deflation warning. Had to take the car back to correct the Check Engine light which was caused by the Dip Stick not being seated correctly. The Tire defalation light occurred as the tires were NOT recalibrated with the vehicle. It would have been fine and good if the Volvo dealership was not 80 mile round trip away. Called the service manager 3 times and NEWVER received a call back. I did get a call back from Service Assistant (Alexis) who noted my concern and said it would be resolved to my satifaction. No call, note or email as of yet. This level of service is NOT acceptable to me nor should it be for anyone else. VOLVO needs to train their servicce staff as they have no clue what they are doing. Furthermore the service manager does not seem to call back people who had issues or cocerns. For future customers needing Service. STAY AWAY----FAR FAR AWAY!!!! I will Never go back . (Period) More

While under warranty, the service manager would not tell me where to change the air filter myself; said it needed a special tool and took a half hour to change. On an online Volvo forum I found I needed to me where to change the air filter myself; said it needed a special tool and took a half hour to change. On an online Volvo forum I found I needed to remove two phillips screws and pull the mounting up: total time 1 minute. Not honest! I also went after having a minor accident and the staff told me I was not safe to drive the car from the dealership until they had repaired it. This was before I had reported it to my insur. company. I had a big fight getting my car back and driving it away, never to return to Volvo of Tucson. I bought the car in PHX bec. I got a better deal there. Will never go to Volvo of Tucson again. Not honest! More

The worst service experiences Ever! We’ve owned this Volvo for eight years and each routine maintenance is a nightmare. The driver door and seatbelt has been an issue for several years. Jennifer is a Volvo for eight years and each routine maintenance is a nightmare. The driver door and seatbelt has been an issue for several years. Jennifer is a rude, unpleasant person that can’t comprehend a simple request. We always ask for a manager. More

Excelent Customer Service for Volvo XC90 Thanks to Ivan for his patience and professionalism in answering my inquiries. Very responsive. Sometimes it is worth paying a bit more to get service Thanks to Ivan for his patience and professionalism in answering my inquiries. Very responsive. Sometimes it is worth paying a bit more to get serviced by the dealership because you get the service and result that you desire. Strut is working well. More

Ivan Salazar Tops the Word Customer Service-Volvo of Tucson! If you have a Volvo and live in Tucson, Ivan Salazar is the best customer service representative you could be lucky to encounter. My day had huge pers If you have a Volvo and live in Tucson, Ivan Salazar is the best customer service representative you could be lucky to encounter. My day had huge personal issues going on and if not for Ivan, my Volvo experience would not have turned out to be the best care I could ever have imagined. If you are looking for a beautiful car and a wonderful experience and a high end atmosphere, Volvo of Tucson is your best bet! Chris in the Service Department is also very helpful and extremely knowledgeable. I highly recommend this team. More

Excellent al around Volvo of Tucson is a great dealership. It's a great place to buy a car, and they offer great service. I highly recommend it. Volvo of Tucson is a great dealership. It's a great place to buy a car, and they offer great service. I highly recommend it. More

Service Appointment I brought my 2016 Volvo XC60 in for a 20,000 mile service and the entire visit went very well. Service personnel were very professional and everything I brought my 2016 Volvo XC60 in for a 20,000 mile service and the entire visit went very well. Service personnel were very professional and everything was promptly completed and communicated very well. More

VERY SATISFIED. IVAN WAS PLEASANT, EFFICIENT AND A DELIGHT TO DEAL WITH., THE SERVICE WAS COMPLETED IN A REASONABLE AMOUNT OF TIME. THOROUGHLY DELIGHTED WITH EVERY AS IVAN WAS PLEASANT, EFFICIENT AND A DELIGHT TO DEAL WITH., THE SERVICE WAS COMPLETED IN A REASONABLE AMOUNT OF TIME. THOROUGHLY DELIGHTED WITH EVERY ASPECT OF THE DEALERSHIP. SERVICE. More

Personalized service that excelled! My car was turning into a nightmare. I'd been struggling for 5 months to get my 1998 Volvo to pass emissions. I love my car which is in excellent cond My car was turning into a nightmare. I'd been struggling for 5 months to get my 1998 Volvo to pass emissions. I love my car which is in excellent condition and had intended to drive it another 100,000 miles except for a glitch that presented itself as "Not ready" each of the 10 times I or a mechanic took it through emissions. When I finally took my car to the dealership I met and spoke in detail with Volvo's Service Manager, Garret Gebhart. He showed a great deal of patience, integrity and a personal interest in getting the job done for me. I am so impressed with Garret and the way in which he demonstrated himself to be outstanding in the service industry. Within 24 hours of dropping my Volvo off for the service I was able to drive it home. They had fixed the problem, taken it through emissions, put gas in the tank and had it washed so it shined. Garett kept me informed by phone every step of the way so I knew exactly the cost with no surprises. Obviously this gentleman exceeded all my expectations. He was a much needed breath of fresh air in the 5 month ongoing struggle with my car. Thank you so much Garett for being such an exceptional person. More