Volvo of Tucson

Customer service I bought a car from Dylon. He was really good about helping me after-the-fact. I bought the car and found out that there was a interior dome light th I bought a car from Dylon. He was really good about helping me after-the-fact. I bought the car and found out that there was a interior dome light that was broken, that we didn't see before I bought it. I called him after going and getting the part and installing it myself and asking him to refund me for the price of the part in which he did. I feel like this is just a good example of Customer Service that Dylan and Volvo of Tucson offered. More

Thank you, Branden for all of your help! It can be quite nerve racking when dealing with looking for a new car but Branden made us feel comfortable and was very patient with us. He gave us o It can be quite nerve racking when dealing with looking for a new car but Branden made us feel comfortable and was very patient with us. He gave us our time to think things over & we really appreciate that. He'll defiantly go the extra mile when working with you. He reached right away when he found out the car we were interested in was still available. When visiting Volvo of Tucson, ask for Branden! You won't regret it. Thanks again! Lexy & Raul More

Would like to Thank Chris in service Took care of my xc-60 very fast very professional would like to Thank everyone at Volvo of Tucson Merry Christmas and Happy New Year Took care of my xc-60 very fast very professional would like to Thank everyone at Volvo of Tucson Merry Christmas and Happy New Year Sincerely Lt. T McCarthy U.S. Navy SEAL ReT. More

Man of his word Branden was very to work with. I knew exactly what I wanted and He did his best to achieve that for me. He cut out any back and forth that may be foun Branden was very to work with. I knew exactly what I wanted and He did his best to achieve that for me. He cut out any back and forth that may be found with some sales guys and kept it simple. He said I would be in and out in an hour and was. Thank you Branden for your help and honesty! It's a hard to find these days. I will be back next time. More

Unmatched Quality of Customer Service by Garret! Garret always brings sunshine to my day every time I visit this place. He is very well-mannered/polite, always professional, and friendly regardless o Garret always brings sunshine to my day every time I visit this place. He is very well-mannered/polite, always professional, and friendly regardless of the mood you’re bringing in when you walk-in to his center. And the quality of his technician’s workmanship is unmatched and won’t spoil your day either when you pick up and drive your vehicle out the center. This group never disappointed me not once. My observation is that Garret will always try his very best to meet your expectations as long as it is reasonable. I truly adore the demeanor of this very young manager, very respectable, and highly skilled when it comes to dealing with difficult customer like me. He always knew what he can do for you. I brought my vehicle in on a Friday, November 18 and just came from a very exhausting and long meeting. I was glad I was heading to Volvo because I know I’ll have a good time with the folks over there and I was right! They are like a stress-reliever specially Garret. Every time I drop my vehicle over, the staff are just the most positive, friendly, and caring people I’ve ever met-from the reception area, or the parts department, and most of all, the Service Manager Garret. In addition, I was happy that I got to meet the Technician Mike on that day—having to have met him face to face made me more connected to this place and made me feel that he’ll do his best to make me safer in driving my car. I love these two guys and I will never leave Volvo as long as these two folks are with Volvo. They are more of a caring family member to me now more than just a service center. I think I pestered Garret many times but he never lost his temper. At one time, I got impatient when I couldn’t get a hold him. Of course, he told me that he is always busy and advised me that I can always ask his staff any questions but I choose not to talk to anybody except him. I have to say, I have difficulties trusting people, specially, when I was just beginning to build that confident and trusting relationship with this center. So I choose to deal with Garret only who has gained that high level of my trust and respect so I do not want to jeopardize what I have known about this center. I am extremely critical about my interaction with people because if I ever sense a smidgeon of bad attitude towards me I will never go back to this center again. Garret just got the right attitude that make me feel my concerns about my car are being taken seriously. I brought my XC90 on November 18 to get my shifter base checked and repaired. Garret told me that he’ll have Mike see if he can adheres it because replacing will too costly. I got never disappointed, Mike fixed it perfectly, well-done, and I cannot thank both of them enough. Garret always try to save you money as much as he can and what I love about Garret? You can be sure he will never rip you off. He is such an honest man and very very very very nice. My next service is scheduled sometime in May 2017 and I will miss this place. I highly recommend this service center for your auto service needs. Garret, thank you sooo much for such excellent customer service! More

Great experience buying our Volvo XC90 We just traded in two vehicles and bought a new XC90 at Volvo of Tucson. As stressful as it can be to purchase a new vehicle, our salesperson, Dylan We just traded in two vehicles and bought a new XC90 at Volvo of Tucson. As stressful as it can be to purchase a new vehicle, our salesperson, Dylan Byerly, and the whole team at the dealership, made it a great experience. From the time we first talked to Dylan, we never felt any pressure to buy. On the day we picked up the car, Dylan did an excellent orienting us to the new vehicle and I even went home with some beautiful roses! Everyone from the service desk to the sales manager, and even one of the owners, made it a point to introduce themselves to us and made us feel like part of the Volvo family. This is our 6th Volvo and this dealership has been the best we have ever dealt with. More

Excellent experience We purchased a certified Volvo S60 and it was the best auto purchase experience we have had. We started by checking the website and when we chose sev We purchased a certified Volvo S60 and it was the best auto purchase experience we have had. We started by checking the website and when we chose several cars to consider we emailed Manny Tellez. Manny was great and got us prices on the vehicles. He was friendly and professional. We came in to look at the cars and met Rob Waterman. We told him we just wanted to test drive the cars and get information. Rob was terrific. He has many years of experience with Volvo and knows the vehicles. We test drove the cars and loved them. Rob got us monthly price information and after talking we told him we needed to think about it. After a couple hours at home we called him (at home) and he made the call to the dealership to help us negotiate a great deal. After we purchased the car, Manny took time to patiently explain all the options. We also want to give a shout out to Mo and Tony. Both were great, super friendly and helpful. Love this dealership, love our new car. More

Helpful Employee for the XC90Parts I Need - Rick Noriega My car is old and everything starts deteriorating and so my rear windshield wiper arm was one of them-- broken so went to Volvo Service Center here in My car is old and everything starts deteriorating and so my rear windshield wiper arm was one of them-- broken so went to Volvo Service Center here in Tucson and purchased a kit from them. My husband said he'll do the install himself to save money in labor cost. So we went home and he did try, spent hours to unscrew the parts of the vehicle but failed to do so due to build-up dirt I guess. He was frustrated and he thought he stripped the screw. I contacted service and a lady named Alexis told me to just drive by and she can have someone help me. I did drive back to this place, frustrated of course embarrassed for our inability to handle a very minor thing but when I got there she directed me back to Parts Dept. and Rick took over from there. Rick was very pleasant. In just a few minutes, he handed me my key and I was able to get home feeling relief. I am the most impatient and critical person but this place has always been delivering the most admirable customer service and I always got the best help. I had excellent experience with the service center and now with the Parts Dept. Thank you Volvo of Tucson! More

Great Service - Always! My have been bringing my 2003 S60 to Volvo of Tucson for years. Under the supervision of Garrett and Adam, I always feel that I am treated fairly, t My have been bringing my 2003 S60 to Volvo of Tucson for years. Under the supervision of Garrett and Adam, I always feel that I am treated fairly, thoroughly explained the various options and that all my concerns are addressed. A great crew and very trustworthy. Also, Ken is polite, friendly and a great, safe driver. I also would like to commend Mike J. (Mechanic) on always doing great work on my Volvo. Thank you Volvo of Tuscon for for the fun, friendly sevie and for keeping my car in such great running condition! Caryl More

Another Excellent Service for my XC90 by Garret Gebhart XC'ponentially and excellent service for my XC90! Garret is trustworthy and direct but very clear. I brought up series of concerns that I have notic XC'ponentially and excellent service for my XC90! Garret is trustworthy and direct but very clear. I brought up series of concerns that I have noticed with my car, from windshield, wiper, radio back light, and re-visiting list of big ticket items that Garret had mentioned back in May 2016 that need to be taken care of. He took down all my new concerns and he recommended to have his tech re-inspected the vehicle to make sure what they noted earlier in May is the same and that there were no concerning safety issues that need to be addressed first. For the little items, he was honest enough to say, you can have Safelite Auto Glass do your windshield if you are going to use your insurance, they are good. He then went over with me, item by item, and helped me understand the implication of each of the items when they don’t get done. Thankfully, no safety issue and nothing major that needed to be taken care of immediately, majority were just the regular maintenance items. He listed what would he recommend to be done first. I trust Garret’s judgment because when our car was screwed up by Fletcher’s Tire and Auto Service (from the frontline Manager, to the District Manager all the way up to the Corporate Service Manager), he had Mike, Volvo Tech, helped us out tremendously in diagnosing the problem. While our normal lives were put into the Fletcher’s havoc, we found Garret who has this complete opposite demeanor - very enthusiastic, project confident that he knew what he is doing and talking about, he spoke the language that is universally and totally make sense and understandable, very patient with us, he listened well, and he helped us out of that untrusting group of people. Garret is very professional, he does NOT treat you like how I treated at Fletcher’s where, in my opinion, Fletcher's shop personnel start strategizing on how they can charge you on things that you don’t even know at the moment you got into their door. That is not the case at Volvo. Garret’s leadership is obviously the best I’ve seen in the automotive industry--- he has changed my perception in the service industry. I thought all auto service centers’ employees are grumpy, unfriendly, and all techs are just newly grad or inexperience and just using your car as Guinea pig to gain more knowledge. At Volvo Tucson Service Center, that place is different! Elaine and Ken who helped me get home and back to the center were very friendly. I am the most skeptical person and having to be driven by strangers is not my cup of tea. But the moment I got into the car that morning, Ken greeted me so professionally, his demeanor made me feel comfortable. We chatted while we’re on the road and I felt like I’ve known him for a while so when he dropped me off, I even forgot to give him a tip (sorry Ken). I am sure he was never expected it but these types of good people deserved to be recognized to promote such good behavior. Same with Elaine, she was very friendly, and I had fun chatting with her while on the car until we got back to the shop and even when she was assisting me with the loaner car. Because I have not driven the latest model of any makes, I was asking too many questions about the operation of the loaner car but Garret never left me there by myself until he sense that I was OK to let go. These people are “The” most wonderful group I’ve encountered in the industry. One last thing, I have never dropped my car off to a service center without my husband with me because majority of these service centers I’ve dropped my (previous) cars off, the men are jerks when they sense that you have little knowledge about cars. These centers have their own brand name but to protect their reputation, I won’t mentioned it because performance wise, they do OK and they are not as bad as Fletcher’s Tire when it comes to integrity, credibility, and character. They are so unfriendly, treat you like your idiot but Garret never showed a bit of that character. So, I’ll be a Volvo fan the rest of my life unless Garret leaves the place and Volvo doesn’t replace exactly the same or better if there is anyone better out there than Garret and his team! Folks, the price is affordable too but you get good experience and you know your car is safe when you leave that place, you get the best value of your money, and you got the best team behind you. I love this team. Thanks Garret and team. More