Volvo of Tucson

Excellent Customer Care I've been in a few times to order parts for my older Volvo, and every time Mr. Guzman has been extremely helpful and knowledgeable. By far the best pa I've been in a few times to order parts for my older Volvo, and every time Mr. Guzman has been extremely helpful and knowledgeable. By far the best parts buying experiences I have had. More

Outstanding Emoyees and customer service Changed my mind about how I wanted to finance my car after paper work had been done and finance dept advised. They had strongly recommended that I no Changed my mind about how I wanted to finance my car after paper work had been done and finance dept advised. They had strongly recommended that I not pay cash so that was how the temp contract was written!! My financial advisor recommend this was not the best route as it would get killed by taxes. So back I went to see is they would change it and modify the contract and they did! Thank you Scott Pottier, Finance Manager and Tony Keovorabouth, Sales Manager for going above and beyond to change Temp contract for Me. Best Automotive Agency I have ever dealt with! Also a special thank you to Brandon Hansen who sold me the car While listening &answering numerous questions.. Best dealership I have ever dealt with. PS.... Love my Car! 3rd Volvo I have owner!!!!! More

Car problems while visiting We were here visiting from San Diego and all of a sudden the car dashboard announced that there was a serious problem and it needed to be dealt with r We were here visiting from San Diego and all of a sudden the car dashboard announced that there was a serious problem and it needed to be dealt with right away. I called Richard Lake and he was extremely helpful, suggested that I have it towed and arranged to get me to the rental car place. He made a very uncomfortable situation so much better and gave us excellent advice along the way. The car was repaired so quickly that I was amazed. He is exceptional! More

Impeccable/Outstanding Customer Service! In early September 2015, my wife and I set out for a new car with safety as our number one priority (10 month old little girl). After some very intens In early September 2015, my wife and I set out for a new car with safety as our number one priority (10 month old little girl). After some very intense investigation online, we set out for a visit to Volvo of Tucson and were greeted immediately by one of the nicest and most cordial guys I've ever met: Rob Waterman. I can't begin to tell you how refreshing it is to know that there are still guys like Rob in sales, as our entire experience (from ordering to pickup 3 months later) was nothing short of outstanding. The process of ordering a 2016 XC90 from Sweden is far from flawless, but it was very clear that it was not Rob or anyone at Volvo of Tucson's fault, but rather lies on the back of Volvo Sweden (separate review on the ordering process with Volvo). Back to Rob...so after three months of torturing Rob with "any update?" on an almost biweekly basis (what can I say, its an unbelievable car!), it finally arrived. Now here is where things got interesting...So the car was slated to arrive on 12/10 to the Port of LA, and then needed to be transported to Tucson. After a week of no show in Tucson, Rob took the bull by the horns and got everyone from local to national on the phone in order to get the car to Tucson. Then, once the car arrived, during inspection they found a software fault that delayed the car for another week! Needless to say, I thought I would have a heart attack, not so much because I anticipated the car, but because this is a brand new car (fully paid for) and wouldn't start! This is where Rob shined...on a fully paid for car, a sales guy could have washed his hands of us and moved on to the next sale...but NOT Rob. Instead, Rob had daily communication with me (sometimes twice a day). got anyone and everyone involved to fix the problem, and then worked with the managers, owners to take care of me with the utmost respect (and even some financial incentive:)). My wife and I love Rob so much that we even bought a second car from him (2016 Volvo S60)! Words don't do Rob justice, and I can safely say that as long as Rob Waterman works at Volvo, I will be a proud Volvo owner for all future purchases. More

Parts department Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman More

New Truck!! Don Nellis was my Sales rep and he gave me a good deal on a great truck. I want to thank all of the service staff for a pleasurable car buying experi Don Nellis was my Sales rep and he gave me a good deal on a great truck. I want to thank all of the service staff for a pleasurable car buying experience More