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Volvo of Tacoma

Fife, WA

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24 Reviews

1602 40th Avenue Court East

Fife, WA

98424

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Showing 24 reviews

May 21, 2024

Horrible experience with my XC60 Oil Consumption Recall It started with the Oil Consumption Recall which was approved, took 6 months, got car back, severe oil leak developed, car went back to the More

by Frustrated
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
March 09, 2024

My wife and I recently had the pleasure of purchasing our second XC60 from Volvo Cars Tacoma, and once again, they exceeded all expectations. From the moment we contacted them on a Saturday and stepped onto More

by Chris P.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
O'Brien Auto Group
June 01, 2023

My C70 has been at Tacoma Volvo for 2 months! It’s always been maintained and needed one repair. The manager, Kyle, keeps coming up with more and more things that need to be done and weeks of w More

by conniechase
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle, Micah, O'Brien Auto Group
Jun 02, 2023 -

Volvo of Tacoma responded

I'm sorry to hear about the frustrating experience you've had with us. We understand that you're concerned about the situation and want your car back as soon as possible. Our management would like to reach out and address your concerns and find a satisfactory resolution to the situation. If there is a good phone number or email to reach you at, please let me know by emailing customercare@obrienautogroup.com so we can discuss things further.

Jun 02, 2023 -

conniechase responded

I’d prefer a phone call asap. My landline, best for calls is 360-956-9496, my cell, texts only is 360-888-8854 and my email is conniechase@hotmail.com. Thank you, I look forward to talking to you and getting my car back!

March 29, 2023

I love my Volvo, I hate dealing with the service department at Volvo Tacoma. WARNING: if you purchase a new Volvo you will need to use the service department. I've had to use the service department More

by alexis
Recommend Dealer
No
Employees Worked With
O'Brien Auto Group
Mar 30, 2023 -

Volvo of Tacoma responded

Thank you for bringing this matter to our attention, Alexis. We are sorry to hear that you are not happy with the service you received from our service department. I have escalated your review to upper management, and they are eager to get in touch with you. If there is a good phone number or email to reach you at, please let me know by emailing customercare@obrienautogroup.com so we can discuss things further.

January 25, 2022

Bad customer service, including the service manager. I requested the installation of Pilot assist. The first time they didn't do anything to my car so after 5 days I went and picked it up. Later Mr Fox ( More

by dante dpl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rex Albert
July 16, 2021

Terrible customer service! I left my car there for 4 days and yet nothing was ever done with it!!! And NO ONE ever called me, I was the one who had to call and find out what was going on with my vehicle. I More

by malia1266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John
Jul 20, 2021 -

Volvo of Tacoma responded

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at customercare@obrienautogroup.com and we'd be happy to help you out. Cheers, Volvo Cars Tacoma

January 11, 2021

Worst service ever. Had an appointment, they told me they would need my car all day so I arranged for rides. At 4:30 I had not heard anything so called because they close at 5 and we are 30 min away. More

by Robin
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mandy ? intake person, O'Brien Auto Group
January 07, 2021

.After having two bad experiences looking at and driving cars represented as "accident free" with clean CarFax (both had been previously wrecked and repaired) at two other dealerships, we finally found what More

by gbsmallie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Gauthier
September 28, 2019

SUV Lease This has to be the best experience of leasing a vehicle ever. We simply submitted our offer on line, and the next morning go into the dealership and s More

by Jeannie Jazuk Dunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Guillen
February 20, 2019

Purchase of a 2017 Volvo XC60 This is my 4th Volvo since 1992. First through Topping, then O'Brien. The maintenance and sales departments have always been top notch. Saturday, 16 F More

by Volvo66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose, Alyssa, O'Brien Auto Group
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