Volvo Cars of Queens

Outstanding customer service! I highly recommend this dealership to anyone in the New York City area looking to buy a Volvo. The employees are understanding, kind, and efficient. A I highly recommend this dealership to anyone in the New York City area looking to buy a Volvo. The employees are understanding, kind, and efficient. After I chose a car, an employee drove me to Wells Fargo so I could pick up my cashier's check. Another employee went out of his way to complete some necessary tests on my new used car. 10/10! More

Program remote control Took six hours just to program a remote control was very frustrating waiting for something that doesn’t take that long people went in after me and le Took six hours just to program a remote control was very frustrating waiting for something that doesn’t take that long people went in after me and left before me !! More

Great experince Dealt with Branden and John. They were very professional and helped me get a great deal on a new XC60. Very happy. Would recommend to anyone looking f Dealt with Branden and John. They were very professional and helped me get a great deal on a new XC60. Very happy. Would recommend to anyone looking for a new car. More

salesman-Branden Schulman Would recommend dealership and salesman to friend and family, they were helpful, and friendly. Transaction was smooth sailing - love my vehicle, and t Would recommend dealership and salesman to friend and family, they were helpful, and friendly. Transaction was smooth sailing - love my vehicle, and they were nice enough to follow up next day and answer any questions I may have after actually driving vehichle More

Best Customer Service I've experienced in a very long time The entire team was knowledgeable and dedicated to helping the customers - every customer! They make you comfortable while they do a thorough check o The entire team was knowledgeable and dedicated to helping the customers - every customer! They make you comfortable while they do a thorough check of your vehicle, then give you the diagnosis and options. Honest and customer centered. More

EXECELLENT SERVICE I would recommend this dealership to everyone I know, the vehicles were reasonably priced and the sales people were very courteous and professional at I would recommend this dealership to everyone I know, the vehicles were reasonably priced and the sales people were very courteous and professional at all times. I would just recommend that they be a little more cognizant of people who come into the dealership with ill intentions that could hurt their business. Overall the transaction was very smooth and I would recommend Volvo Cars of Queens to everyone. More

Surprisingly Unresponsive I purchased a certified pre-owned volvo in early May, my first time purchasing a volvo. They assured me that it had received a 100% score on its cert I purchased a certified pre-owned volvo in early May, my first time purchasing a volvo. They assured me that it had received a 100% score on its certified inspection. The day I picked it up, the car chargers did not work and the next day, one of the bumper sensors started going off continuously. I scheduled a service appointment. The location waiting room is nice and they put out breakfast pastries, coffee and water while you wait, which is a nice touch. However, I had asked for the shuttle van to take me to an off-site location. It never came. 4 hours later they told me that they fixed the car charger but could not fix the bumper sensor until they spoke with headquarters in Europe and they had not been able to reach them. I wasted half of my day and left with the problem unresolved. They could not tell me when to expect an answer and I never received a call from them with an update. Over the next 2 weeks, I left three messages asking for an update without getting a call back. I finally only got an answer about the next step after waiting on hold and insisting that I speak to someone. I am now scheduled to drop the car off to leave with them for several days so they can work with headquarters to identify the problem. Really disappointed in my first Volvo experience. More

Great experience, Great deal! Volvo Queens is a welcoming dealership with a friendly and knowledgeable team. We enjoyed our experience and were very happy they were able to meet Volvo Queens is a welcoming dealership with a friendly and knowledgeable team. We enjoyed our experience and were very happy they were able to meet our desired pricing. Highly recommend ! More

Pleasant and Professional All the employees we met were extremely helpful and friendly. Would recommend dealership and salesman to friends and family. The receptionist alerted All the employees we met were extremely helpful and friendly. Would recommend dealership and salesman to friends and family. The receptionist alerted us to the fact that our car (which was on the street) needed to be moved so we didn’t get a ticket, most helpful. More

Friendly Staff and Delightful experience My family and I decided to get a volvo for its top tier safety feature. After a chain-reaction accident, our old volkswagen was deemed at a total loss My family and I decided to get a volvo for its top tier safety feature. After a chain-reaction accident, our old volkswagen was deemed at a total loss, we need to find a car that is immediate and reliable. So we decided to get an XC90, staffs at volvo queens were caring and helpful in the whole process. We got a competitive price and a problem-free transaction. Moreover, the sales associate, Mr Qu, also born in China bonded with my family through friendly conversation. It made us feel comfortable and cared. All in all, it was a wonderful experience! More