Volvo Cars of Queens

Disappointed I had my car in for a regular service on August 14th. I sat and waited about 2-3 hours. Last week a red light appeared saying,"Engine coolant low,stop I had my car in for a regular service on August 14th. I sat and waited about 2-3 hours. Last week a red light appeared saying,"Engine coolant low,stop safely" followed by a red triangle. I brought the car in and again waited about 2 hours. I was told normal level is about 2 inches and there was only less than 1/4 inch! The car was worked on only 3 weeks prior.....why wasn't this taken care of???? Volvo has a good reputation. My time is valuable and I want a safe car! More

Xc40 lease Originally I subscribed to care by Volvo and the long wait compounded by the lack of state approval lead me speak with the dealer about converting to Originally I subscribed to care by Volvo and the long wait compounded by the lack of state approval lead me speak with the dealer about converting to traditional lease. The dealer was very helpful and contacted the regional manager as well as the Volvo concierge to make the deal happen. More

better Than manhattan Took too much time to get my car serviced (I was the first to drop off at 7am for the first appointment of the day at 7:30 - didn’t get car until 1100 Took too much time to get my car serviced (I was the first to drop off at 7am for the first appointment of the day at 7:30 - didn’t get car until 1100) but good service and great people More

I’ll be back I came in for a relatively small problem without appointment. Tami at the reception desk still accepted me. Certainly I had to wait somewhat longer th I came in for a relatively small problem without appointment. Tami at the reception desk still accepted me. Certainly I had to wait somewhat longer than I expected but the waiting room was pleasant, making the wait better. I am happy to find this service and these people. Special thanks to Tami More

Great Experiance Very patient and professional sales reps and finance manager. My car was waiting for me to finalize lease termination with BMW for 2 weeks, Highly rec Very patient and professional sales reps and finance manager. My car was waiting for me to finalize lease termination with BMW for 2 weeks, Highly recommended! More

Great Experience I purchased a used Volvo XC60 from Volvo of Queens recently and had a great buying experience. The Sales Manager, Danny, did a wonderful job explainin I purchased a used Volvo XC60 from Volvo of Queens recently and had a great buying experience. The Sales Manager, Danny, did a wonderful job explaining the vehicle to me and John the Finance Manager was excellent. I highly recommend doing business with this dealership. More

Good, but not great The service center is nice, advisors were quick, efficient and laid out basic costs for what I requested be looked at or done. I had asked for a loane The service center is nice, advisors were quick, efficient and laid out basic costs for what I requested be looked at or done. I had asked for a loaner and it was on the email that was sent to confirm my appointment. There were also other notes on the email, but advisor either didn't review, have or checked the email. So no loaner (why fight?) and the other items weren't brought up and I didn't feel like spending more $$ there anyway. Here are some ratings: Enthusiastic to help: meh Pleasant: Ok Efficient: Fair to Middle of the road Go back: Its convenient which is a plus More

My Experience with service at Volvo in Great Neck I spent several hours at the Volvo Service Center in Great Neck. The service was thorough with attention to all details related to my car, and also a I spent several hours at the Volvo Service Center in Great Neck. The service was thorough with attention to all details related to my car, and also a comfortable place for me to wait. There were refreshments that were thoughtful, a comfortable place to sit, and a television to watch if I chose to. The air conditioning was great especially because it was very hot outside. More

4 hours of waiting with an appointment, for nothing Went with a 2018 XC90 inscription which I thought had a passenger side exhaust separated and loosened by coming into contact with a curb. There was a Went with a 2018 XC90 inscription which I thought had a passenger side exhaust separated and loosened by coming into contact with a curb. There was a space between the exhaust pipe and the lower right portion of the vehicle. Not major but noticeable. I was told it was popped back into place but for a longer term fix, body work might be required. I was told after 2 hours and 45 minutes that the car was being washed. 1 hour and 15 minutes later the car was delivered to me and lo and behold, nothing was done to it at all. That is unacceptable. I will not go back to that place. If that is any example of the work product that Volvo dealer find acceptable then I probably will regret having made the move from Toyota to Volvo. Just as an aside, another customer was told his oil change would take 1 1/2 hours but 3 hrs later his car was brought out having sustained a gash in the driver's side door while in the shop for the oil change. More

Service Needed to have NYS inspection done before end of month. Told no appointments for two weeks. Yes we did purchase car from you Anyway August 2. Was my Needed to have NYS inspection done before end of month. Told no appointments for two weeks. Yes we did purchase car from you Anyway August 2. Was my appointment. Could not put car on Street for two days Needed wiper blades. Told $83,00 That’s insane , my Mercedes was $48 More