Volvo Cars of Queens

Quick turnaround. Very accommodating Professional. Shuttle to train station is a nice service. Quick turnaround and I was able to pick up my car after hours. Plus my car was left in prist Professional. Shuttle to train station is a nice service. Quick turnaround and I was able to pick up my car after hours. Plus my car was left in pristine condition after detailing. More

Best experience...ever! My husband and i have purchased many cars and SUV's in the past. All of these past experiences have been very painful and have taken the whole day. Wh My husband and i have purchased many cars and SUV's in the past. All of these past experiences have been very painful and have taken the whole day. When we walked into the Volvo dealership to just look, we were greeted by Patrick. He let us know he was available without hovering over us. It was also nice that the SUV we wanted to look at was in the showroom. Patrick answered all our questions and we decided to buy our Volvo that same day. More

Courteous . Service The service representative was friendly and courteous. The waiting area was larger than most with plenty of seating. Coffee, tea and donuts bagles wer The service representative was friendly and courteous. The waiting area was larger than most with plenty of seating. Coffee, tea and donuts bagles were provided, though I did not partake. More

Great Service, Great Experience. It was a great experience with Patrick. He helped us find a car that meets our needs, and explained every accessory that is included in the car. I rea It was a great experience with Patrick. He helped us find a car that meets our needs, and explained every accessory that is included in the car. I really enjoyed it. It wouldn't be better if I went to somewhere else. More

Restored Faith After experiencing a not so great service a few months ago, I was hesitant to return. However, after checking in my XC90 T8 with Tami, our service adv After experiencing a not so great service a few months ago, I was hesitant to return. However, after checking in my XC90 T8 with Tami, our service advisor, the past negative experience began to fade. Tami discussed the items that will be addressed with this visit and a timeframe of how long it would take. I asked Tami to look at the passenger side vent louvers, which wasn’t working and to provide me with an estimate. In addition, I wasn’t able to adjust the HUD. While my car was being serviced, Tami kept me informed of the status. As a matter of fact, she kept all her customers updated. I was genuinely surprised at the level of customer service. When it was ready to pick up my car, my car was beautifully washed as usual. I inquired about the vent and was informed it was covered under warranty and replaced. Tami also had the technician come to the car just to show where the adjustment for the HUD was. IMPRESSIVE SERVICE! I live in Brooklyn but will definitely continue to come here to service my Volvo. Apologies for being so long winded but great service should be highlighted. More

Amazing Tami was a pleasure and provided exceptional service. My experience with Volvo has been considerably better than other cars I’ve owned in the past. Tami was a pleasure and provided exceptional service. My experience with Volvo has been considerably better than other cars I’ve owned in the past. More

This place is a straight rip-off. Especially if you are payi ng from your pockets. From other reviews the picture appears clear - they prey on everyone who allows it – inexperienced naïve, polite people, young ng from your pockets. From other reviews the picture appears clear - they prey on everyone who allows it – inexperienced naïve, polite people, young moms and busy men, elderly. They hold you waiting for as long as they see you cannot take it anymore, so you would give up anything to just leave the vampirical place. They will shamelessly drain us much from you as you would agree. To replace a battery and change oil took them 5 hours. For a new battery you would pay for the old one as much as the new doubling the total charge. Be prepared to pay $500 for a new battery and oil change when the new battery is $167 and the oil change is about $100. They refuse honoring any of their advertised offers or promotions. They explain nicely, and provide reasoning, but it appeared to be a lie, no technical specifications on the parts provided. They also trick you saying they are washing the car, in fact they just sprinkle water on the surface, that’s all. Their follow-up was clearly to get you back and spend more money and time there. To straighten this situation up they would have to compensate for the lost time, overcharge, and dishonesty. Send back the check for a reasonable overcharge. My wasted time costed already the total amount paid. Not to mention a loss not making to the paid event that night. The copy of this review might be posted on some customer review portals, including the BBB. More

OUTSTANDING CUSTOMER SERVIE After an unfortunate collision - I brought my Volvo in to be repaired. Thanks to the excellent customer service of Tamara Fiorello, my car was compl After an unfortunate collision - I brought my Volvo in to be repaired. Thanks to the excellent customer service of Tamara Fiorello, my car was completely repaired quickly and efficiently. They entire crew is professional, courteous and a pleasure to do business with. More

very plesant. My problem was fixed,car runs much better My service coordinator Tammy always keeps me informed and is a pleasure to deal with .After we talked about the gas smell , the gas problem was looked My service coordinator Tammy always keeps me informed and is a pleasure to deal with .After we talked about the gas smell , the gas problem was looked at in a timely matter and resolved More