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Volvo Cars of Queens

Bayside, NY

Overview
Employees
Reviews
4.7
745 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
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209-18 Northern Blvd

Bayside, NY

11361

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Showing 745 reviews

November 18, 2024

The service center did their best at trying to fix my Apple Car p,any system. They had to I stal an entirely new unit of a new factory installed Apple CarplaySystem. In the process of doing that , it w More

by GBARNEHAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Katz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Volvo Cars of Queens responded

Thank you for sharing your experience. We’re sorry to hear about the inconvenience caused during the replacement of your Apple CarPlay system. If there’s anything we can do to assist in restoring your radio stations, SiriusXM connection, or phone numbers, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help make things right.

November 17, 2024

Prompt appointment, pleasant staff, answered all my concerns and more. stayed in waiting room, comfortable space. No Charge since they couldn't remount my interior mirror and suggested a new windshiel More

by JAKEMUNN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Chen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teriqq Plowden
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Nov 18, 2024 -

Volvo Cars of Queens responded

Thank you for sharing your experience! We're glad to hear our staff provided prompt and pleasant service, answered all your concerns, and made your visit comfortable. If you need anything else, we’re here to help!

November 17, 2024

Very good service, nice communication except for waiting time about 3 hours in duration waiting time otherwise no problem More

by JOSCOHMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Volvo Cars of Queens responded

Thank you for your feedback! We're glad to hear you were satisfied with the service and communication. We apologize for the extended wait time and appreciate your patience. We’ll work on improving this aspect to make your next visit even better. Thank you for choosing us!

November 12, 2024

Very attentive and problem solving team. Delivery was on time and all the paperwork clearly organized. More

by JOHN.CPEREZ13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Dash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dishen Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Volvo Cars of Queens responded

We’re glad to hear that our team’s attentiveness and problem-solving approach made your experience smooth and efficient! It’s great to know that everything, including the paperwork and delivery, was handled seamlessly. Thank you for sharing, and we look forward to serving you again!

November 12, 2024

Service - A Great experience - seamless. ... explained everything and a car wash. They took the time to explain everything needed in detail. More

by RICHARDPMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Shulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Volvo Cars of Queens responded

We’re delighted to hear that your service experience was smooth and informative! It’s great to know that the team took the time to explain everything thoroughly, along with a complimentary car wash. Thank you for sharing, and we look forward to serving you again!

November 09, 2024

Giuseppe / Service Director was able to have both of the problems with our 2022 and 2023 Volvo XC60 B5 evaluated and repaired….. More

by MLD24680
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giuseppe- Service Director
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Nov 11, 2024 -

Volvo Cars of Queens responded

We’re delighted to hear that Giuseppe ensured both your 2022 and 2023 Volvo XC60 B5s were thoroughly evaluated and repaired. It's great to know he provided such attentive and effective service. Thank you for sharing your experience, and we’re here whenever you need us!

November 09, 2024

Juseppi and Danny were great to deal with- so responsive and so far as it’s day 3, the car is running well. I hope you can reward them in some way. More

by JINXIEPOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juseppi and Daniel 5/5 great
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Nov 11, 2024 -

Volvo Cars of Queens responded

We’re thrilled to hear that Juseppi and Danny provided such responsive and positive service! It’s wonderful to know you’re enjoying your new car, and we’ll certainly pass along your kind words. Thank you for sharing your experience!

November 09, 2024

Was a smooth drop off and pick up experience. Unfortunately, there was no communication and my car was there for over five hours. I received an email stating I needed an alignment and I would rec More

by JIDELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Benussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Volvo Cars of Queens responded

We apologize your experience with us was less than satisfactory. We would love to speak with you further about this, however, we are unable to locate you in our system based on the username provided. Please reach out to Mark Needham at (866) 414-8542 at your earliest convenience. He looks forward to speaking with you. Thank you!

November 08, 2024

Very good customer service and excellent care. Had a good experience in this dealership. Wants to visit again More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tsang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliana Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Volvo Cars of Queens responded

We’re so pleased to hear about your positive experience and that you felt well taken care of. Thank you for your kind words, and we look forward to welcoming you back on your next visit!

November 07, 2024

Everything went well. I also appreciated that the loaner car we received during the Volvo repair was in excellent condition. More

by MLENCLOS
Recommend Dealer
Yes
Employees Worked With
Teriqq
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Nov 07, 2024 -

Volvo Cars of Queens responded

We’re pleased to hear that everything went smoothly and that you appreciated the quality of the loaner car during your Volvo repair. Providing a seamless experience with well-maintained vehicles is important to us. Thank you for sharing your feedback, and we look forward to assisting you again!

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