Volvo Cars of Queens

People are friendly and very helpful Mr.Li was excellent. He was very helpful and friendly, always answer my question in appropriate way. I am very happy with my experience. They are real Mr.Li was excellent. He was very helpful and friendly, always answer my question in appropriate way. I am very happy with my experience. They are really professional. More

Exceptional I would highly recommend the dealership. Mr Dishen (salesman) was very helpful a d exceptional I would gladly do business again with the deal I would highly recommend the dealership. Mr Dishen (salesman) was very helpful a d exceptional I would gladly do business again with the dealership thank you More

Very organized Service Center Very nice customer service staff. The issue was identified within 2 hours. The loaner car I got was clean and brand new. My car was fixed in a few day Very nice customer service staff. The issue was identified within 2 hours. The loaner car I got was clean and brand new. My car was fixed in a few days as promised without any issues. More

Above and beyond Having purchased vehicles from the Helms Group in the past, I was most excited to find that they now represented the Volvo brand. I received the same Having purchased vehicles from the Helms Group in the past, I was most excited to find that they now represented the Volvo brand. I received the same outstanding experience with a no-nonsense, time saving approach. I knew my price point and they found me the best vehicle to match both price and priority features. The Volvo checkout process was seamless. Cannot say anything better than ***** stars. More

Amazing customer service! Unlike any other dealerships that I have been to! The staff here actually cares about customer service and doesn’t play any of the annoying “car deale Unlike any other dealerships that I have been to! The staff here actually cares about customer service and doesn’t play any of the annoying “car dealer games.” Matthew and Michael helped me pick the right car for me and they took the time to explain all the features and answer all the questions I had without trying to hype me up about them. Even a minor issue that I had with the car after I took it home (the mirrors not folding when I locked the car) Michael did a follow up call and walked me through resetting them and everything is up and running now. I couldn’t be happier with my experience at Volvo and with my new car too (I changed my mind from leasing a Mercedes) I will be coming back and I will recommend this dealership to my friends as well. More

Excellent experience Back in May I leased a 2019 Volvo xc40 after a long 6 months of searching for a new car . The first time I came into Volvo cars of queens I meet with Back in May I leased a 2019 Volvo xc40 after a long 6 months of searching for a new car . The first time I came into Volvo cars of queens I meet with Peter Fearon best dealer I have ever worked with . Listened to what I wanted , very patience , helpful , not pushy , honest and friendly guy. Would definitely recommend Volvo cars of queens to anyone looking to buy or lease, you will not be disappointed . I also work with Mathew Villacis from the financial department, again another smooth process , he was very patience with me , informative , great experience overall. More

excellent customer service Went in for a nail in my passenger back tire , experience was quick and easy . Very friendly and helpful , did not have to wait to long . Place had a Went in for a nail in my passenger back tire , experience was quick and easy . Very friendly and helpful , did not have to wait to long . Place had a nice lounge area with comfortable seating which included a TV and lots of magazines . Very clean and quite . More

Don't waste your TIME!!!! I called for an appointment to get a check engine light service as the light was on in my car. I was told they do not do this on Saturdays, which is I called for an appointment to get a check engine light service as the light was on in my car. I was told they do not do this on Saturdays, which is ridiculous for working people. And, would have to wait about 1-2 weeks for an appointment. My tire had a "bubble" in it and when I told them I had a tire warranty, I was told they had to check. When I didn't get a response from anyone, I called my salesperson in Bayside and had them send the warranty. I had to do their job! After much complaining on my part, they finally told me they would take care of my car. No, I would not recommend your service center, as your service is terrible. I used to have a Lexus, now they KNOW how to treat their customers and their service is GREAT and yes, they do engine light checks on Saturdays. Take a lesson from Lexus................. More

Excellent Customer Service Representative Tami Ms. Tami is friendly, knowledgeable, concerned, and timely informed us the progress, although it was not finished after 4 hours in the waiting room. W Ms. Tami is friendly, knowledgeable, concerned, and timely informed us the progress, although it was not finished after 4 hours in the waiting room. We were told it was because the software updating gave the technicians a hard time. The intended NYS inspection was not completed yet, we have to go to Watermill Rd service a second time on June 26 at 8:30am. More