Volvo Cars of Queens

Unimpressed Morning, To be quite frank, I'm not impress at all. First and foremost, as a first time Volvo client and first time experience at the service depa Morning, To be quite frank, I'm not impress at all. First and foremost, as a first time Volvo client and first time experience at the service department, I didn't know I had to make an appointment for a loaner vehicle. I had to wait 2hrs for my vehicle to be serviced and I was 2hrs late to my job which started at 11am. Secondly and most important of all, my alignment isn't even corrected. The steering wheel is still off center to the right. And for a rep to say it's wear and tear when I explained that I left the dealership with the alignment off is absurd. It's a 2020 new car and it should be covered w/o any issues or worries about payment. Compared to Lexus, whenever I bring my other vehicle, I have no issues or concerns about anything. They give me a loaner everytime and customer service is great. I am displeased at how Volvo treats their clients especially new clients. More

great service very friendly staff, greeted instantly; When there was a problem after I picked up the car from maintenance, they quickly called me and arranged to me very friendly staff, greeted instantly; When there was a problem after I picked up the car from maintenance, they quickly called me and arranged to meet me and gave me a loaner. They quickly fixed the problem and returned my car the same day. Couldn't expect better service. More

Smooth experience Dishen Li, our sales person was great, he provided a seamless process and he knows the car well. Competitively priced and very communicative. Would Dishen Li, our sales person was great, he provided a seamless process and he knows the car well. Competitively priced and very communicative. Would work with him again. More

Oil change yesterday. Check Engine light next day. Bought the car in just for oil change. I got a Check Engine light the next day. It takes a week to schedule another service. So disappointed. Bought the car in just for oil change. I got a Check Engine light the next day. It takes a week to schedule another service. So disappointed. More

Great Service! I had a problem with the vehicle that the service department was able to assist with expeditiously and efficiently! Zachary was a pleasure to work wit I had a problem with the vehicle that the service department was able to assist with expeditiously and efficiently! Zachary was a pleasure to work with!0 More

The BEST service Every time I service at Volvo Cars of Queens they are amazing. I now expect this level of service from any retail transaction at every store I have.. Every time I service at Volvo Cars of Queens they are amazing. I now expect this level of service from any retail transaction at every store I have...Unfortunately I am often disappointed lol. Thank you Thank you Thank you Volvo & Zachary for never disappointing me! More

Professional I usually don't have good experience with car purchases as many dealers can be pushy and salesy. Went to another dealer and right off the bet, they h I usually don't have good experience with car purchases as many dealers can be pushy and salesy. Went to another dealer and right off the bet, they hit me with an extremely high quote. I hate negotiating down. Such waste of time and energy. Volvo of Queens offered a compelling offer right off the bet and I appreciated that because it saves me a lot of time. Brendan was courteous and professional. He never called me to push me. We exchanged emails the whole time giving me a lot of breathing room to think through. During this whole time, the other dealer kept calling me every other second which pissed me off even more. Unfortunately, Brendan couldn't be there when I needed to pick up the car but his colleague, Dishen was more than professional. Although it wasn't his sale, he treated with the utmost respect and care. He even took his time to walk me through some of the improved features from the old model I had. I never felt like I was being pushed around or being sold for unnecessary warranties and services, which many other dealers often do at the end of closing. They offered and I said no, and that was the end of the story. They never tried to persuade me. When my lease ends, I'll surely return to Volvo of Queens. More

Great experience Very warm welcoming atmosphere and friendly staff. As I open the door to enter I was greeted by Peter Feron. He was very friendly, patient and very kn Very warm welcoming atmosphere and friendly staff. As I open the door to enter I was greeted by Peter Feron. He was very friendly, patient and very knowledgeable. He has a passion for selling cars, he stands firm behind his brand and assured me that I was making an excellent choice By choosing Volvo. More

Warm patience responsible Hi. We was at your service center yesterday. The guy of service advisor in the front (forgot asking his name) very nice and Patient . We got inspectio Hi. We was at your service center yesterday. The guy of service advisor in the front (forgot asking his name) very nice and Patient . We got inspection and car be cleaned very nice . Thank you very much . Shu Zhang More

Initial service for our XC 60 The place and staff are excellent. The staff makes you comfortable and keeps you updated on how the service is being done. They are very polite. The place and staff are excellent. The staff makes you comfortable and keeps you updated on how the service is being done. They are very polite. More