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Volvo Cars of Queens

Bayside, NY

4.7
747 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
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209-18 Northern Blvd

Bayside, NY

11361

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Showing 747 reviews

January 08, 2020

Exellent service, friendly staff I responded to an end of year offer and ended up leasing a new V60 XC in less than an hour. The staff is friendly and straightforward. I had no sense More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dishen Li; Beatrice
Jan 09, 2020 -

Volvo Cars of Queens responded

Dan - thank you for the 5-star rating and the kind words. We hope you enjoy your new V60 Cross Country and hope to see you again soon.

January 03, 2020

Wei is who you should see for a new car Very Helpful and gets back to you on any questions....the show room is clean and has most modes available for viewing...End of year is always a good t More

by JESUSCRODRIGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wei
Jan 09, 2020 -

Volvo Cars of Queens responded

Thank you so much for the kind words. We appreciate it and look forward to working with you again in the future!

January 02, 2020

New Lease Great customer service from Peter. Prompted service and thorough explanations. Very happy with the vehicle and would recommend to a friend. Thank you More

by MIKIKOUR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Feagan
Jan 06, 2020 -

Volvo Cars of Queens responded

Thank you for your kind words. We appreciate it and look forward to working with you again in the future.

December 31, 2019

My first Volvo XC90 Branden Shulman straight forward Sales men and cuts to the chase. I liked him a lot and would refer him. I love my Volvo, but I think it’s a bit over More

by JCLEMENTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Shulman
Jan 06, 2020 -

Volvo Cars of Queens responded

Thank you for taking the time to rate and review our dealership. We appreciate the feedback and will look into the matters you noted. Until then we hope you enjoy your XC90 and hope to work with you again in the future.

December 30, 2019

Perfect Christmas Gift We recently leased our third Volvo and once again we were delighted by the professionalism, courtesy and charm of the Volvo Queens team, particularl More

by John & Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wei and Danny
Jan 06, 2020 -

Volvo Cars of Queens responded

Thank you so much for the kind words and the 5-star rating! We hope to see you again soon.

December 28, 2019

Lease S60 Leasing experience from sales consultant, finance manager, and car delivery was very pleasant and with no stress. I would recommend your dealership wi More

by AFCESTERO
Recommend Dealer
Yes
Employees Worked With
Mr. Peter Fearon
Dec 30, 2019 -

Volvo Cars of Queens responded

Thank you so much for the kind words. We appreciate it and look forward to working with you again in the future.

December 27, 2019

Excellent Service Excellent service. Hemma Pooran is probably the most efficient service representative that Volvo has. She is clear and organized. She makes Volvo l More

by RBARRERA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hemma Pooran
Dec 27, 2019 -

Volvo Cars of Queens responded

Thank you for the kind words, and we look forward to seeing you again!

December 26, 2019

Volvo of Queens is a great dealer! I had a great experience at Volvo of Queens. Wei, the dealer that helped me out was very personable. He made me feel very comfortable from the day I More

by PHILSERRAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wei
Dec 26, 2019 -

Volvo Cars of Queens responded

We're glad you like your new XC90 and look forward to working with you again in the future!

December 25, 2019

Misdiagnosis Twice in the shop, wasted 4 days , $2700 later not a discount or apology. Only thing the manager had to add “master mechanic got yelled at”. Missed More

by LISSETTE.MOLINA-GUREVICH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Only helpful employee was Zachary.
Dec 27, 2019 -

Volvo Cars of Queens responded

Lissette - I'm sorry to hear that you are unhappy with your experience at our service department. From what I can see in your records, the vehicle initially came to us because it stalled after a stop. Unfortunately, it worked correctly when it arrived to us and no fault codes were found in the computer that would point to the source of the stall. After checking the vehicle over and performing a lengthy test drive in excess of 30 miles, the problem was not duplicated. In short, at this point we found nothing to fix and so returned the vehicle. Intermittent problems of this sort are difficult to diagnose and certainly frustrating for everyone concerned. After the second stall event, we were able to reproduce the problem. The start/stop feature that turns the vehicle off at a stop and starts the engine again when the accelerator is depressed was at fault. The starter motor was not restarting the engine reliably. This motor was replaced under warranty at no cost. The $2700 charge incurred was for tires, brake pads and rotors. Again, I'm sorry you were disappointed in your last visit, and we will do our best to meet your expectations in the future.

December 23, 2019

Great Service It is always a pleasure to go to this service center. The employees are helpful and friendly. Zachary is great. He is accommodating, informative and g More

by TOOTSIEESQ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Gehm
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