Volvo Cars of Queens

Jerry was awesome. He answered all our questions, explained everything in detail. Worked the numbers for us. We were very satisfied. He answered all our questions, explained everything in detail. Worked the numbers for us. We were very satisfied. More

It was difficult to contact service to make an appointment due to a “full mail box” on the appointment scheduling extension. After calling a general number and pressing an extension not intended f appointment due to a “full mail box” on the appointment scheduling extension. After calling a general number and pressing an extension not intended for appointments ,I was able to speak to a very polite young lady that assisted in booking my appointment. I needed a tire replaced using the Tire and Rim service plan I paid additional money for when I purchased my new vehicle. I also requested that the companion tire be replaced so I could have two new tires so that the vehicle would be balanced and wear evenly. I did not received any updates from the service department during the day while my vehicle was in the service department and had to call myself to find out that my vehicle was “ready”. When I arrived my service coordinator was on the phone, so I went to reception to request my invoice and pay for the tire not covered by the Tire and Rim plan. There I was told that no money was due. They had decided I did not need to replace the tire.without consulting me. I was very upset because I had told the service department what I wanted and they made a decision about my vehicle that was not their’s to make for me. They should have called to discuss it with me. As it was closing time for the service department and I could not leave my vehicle for another day I had to leave with only one tire replaced, which was not acceptable . More

Purchasing process on the car was excellent but the service department was nothing out of ordinary. I have to call them in order to find the status of my car. service department was nothing out of ordinary. I have to call them in order to find the status of my car. More

I got my car service done few weeks ago, great after service, fast feed back. service, fast feed back. More

Zackary was extremely helpful in getting my family into a CX90 of our choice. I will be back in 24 months to lease my next Volvo, possibly the EV. the reason iis has been everything he said it would be, CX90 of our choice. I will be back in 24 months to lease my next Volvo, possibly the EV. the reason iis has been everything he said it would be, More

Excellent customer service. Friendly and professional staff. I recommend having stronger coffee options in the lounge. Friendly and professional staff. I recommend having stronger coffee options in the lounge. More

Very good service And clean and reliable delivery and quality service and I will recommend quality service and I will recommend More

Zackary was fantastic. Very responsive and helpful. I don't recall Jessica Katz or working with her at all. Very responsive and helpful. I don't recall Jessica Katz or working with her at all. More

Brought my XC60 for its yearly service and inspection. I didn't wait for it so they got me a Lift home. They were busy that day so I got notified when my truck was ready. It was rather late so they couldn I didn't wait for it so they got me a Lift home. They were busy that day so I got notified when my truck was ready. It was rather late so they couldn't wash the car off. They told me I could come anytime in the next few days and they will do it for me. I did that the next day and I waited about 10, 15 minutes and it was done. all in in all it was great and seamless experiance. More

Although the dealer / service was kind, helpful and tried their best to fix my defected Apple Car Play system, i t was not their fault to be unable to repair it after 5-7 times. They are the nicest they can their best to fix my defected Apple Car Play system, i t was not their fault to be unable to repair it after 5-7 times. They are the nicest they can be. Gail More