Volvo Cars of Queens

No accountability. No communication We have a brand new XC-40 with 4000 miles on it. We are leasing and the purchase process at Volvo of Queens was great (Howard is a stud). But this is We have a brand new XC-40 with 4000 miles on it. We are leasing and the purchase process at Volvo of Queens was great (Howard is a stud). But this is the first issue we've had with the car, it suddenly refused to start. Car has a full charge but the computer and ignition system are not communicating and the car is rendered helpless, at, again 4k miles. When a 47,000 dollar car xxxxs the bed 6 months in, it's concerning. And the service center has done absolutely nothing to allay those concerns. We had Volvo roadside service tow it in, and for three days we got no updates, no assurances, no loaner, no nothing. The car stopped working on Sunday, June 28. It's the summer of the quarantine and while I am keeping that in perspective, we were so, so , so, so looking forward to getting out of the city that we have stayed in to work and support the community. It is weekends like this that are the reason we bought a 50K car, and to have it break while it is basically brand new is one thing. But to get no support from the dealer is quite disappointing. They've had the car a week now and we've received one call (trust me, we've called them a thousand times) letting us know that they have no idea. Cool. More

No haggling I went to about 8 other car dealers, all trying in haggle me in one way or the other. Ron was helpful, to the point and didn't try to put me in a car I went to about 8 other car dealers, all trying in haggle me in one way or the other. Ron was helpful, to the point and didn't try to put me in a car I did not want. They delivered to my apartment and the entire experience was smooth and easy. More

Exceptional service and customer experience. Entire transaction happened effortlessly without the hassle of stereotypical salespeople. Branden and his manager will go the extra mile for customer satisf transaction happened effortlessly without the hassle of stereotypical salespeople. Branden and his manager will go the extra mile for customer satisfaction which is truly commendable during Covid! More

Satisfied Customer I'm very pleased with the attention paid to safety and sanitization. My car seems to be running well. I appreciated that my technician, Zachary, appr I'm very pleased with the attention paid to safety and sanitization. My car seems to be running well. I appreciated that my technician, Zachary, apprised me that the service would take a couple of hours and arranged for the shuttle (friendly drivers) to take me home. The text updates were also a nice added addition. More

very satisfied Peter Fearon was A+ to work with. He was responsive to calls and all questions along the way. He gave me a good deal after we did our homework. Peter Fearon was A+ to work with. He was responsive to calls and all questions along the way. He gave me a good deal after we did our homework. More

No malfunction from maintenance service performed so far. I maybe mistaken, but I understood that the vehicle would also be cleaned ( at least exteriorly) in this Covid 19 times. I maybe mistaken, but I understood that the vehicle would also be cleaned ( at least exteriorly) in this Covid 19 times. More

Buy from Branden! Getting a new car is normally a process. Getting a new car during a global pandemic, mayhem. But Branden (who I still haven't met in person) was the r Getting a new car is normally a process. Getting a new car during a global pandemic, mayhem. But Branden (who I still haven't met in person) was the reason I chose Volvo Cars of Queens. I spoke w/ a few different dealerships, but he was just clearly so much more knowledgable, passionate, and worked w/ me to make it happen. I'll be sending any friends to Branden whenever they're ready to get a new Volvo. Go see him FOR sure. More

Nice job I had a very pleasant experience here for car maintenance. I believe that with those wonderful persons' work, the dealership will expand its business I had a very pleasant experience here for car maintenance. I believe that with those wonderful persons' work, the dealership will expand its business and relocate to a place with a larger setting. More