Volvo Cars of Queens

Very inexperienced staff , they have different information from car insurance dates etc... when you call always fall on a secretary assistance , that only does take messages! That during hours information from car insurance dates etc... when you call always fall on a secretary assistance , that only does take messages! That during hours of regular day of the week !!! Very unhappy with Volvo right now , More

Friendly , pleasant and Professional staff. Clean and safe environment. Great and fast service ! This is my second service and I would recommend it! Thank you !! safe environment. Great and fast service ! This is my second service and I would recommend it! Thank you !! More

Worst customer service. Worst experience. My check engine light is still on. They wont check my car wont give me another app a month from now. Nasty service advisor names hema, she is unprofessional d engine light is still on. They wont check my car wont give me another app a month from now. Nasty service advisor names hema, she is unprofessional does not return calls or text. I took the suv back right away next day, yet they refuse to see it without an appointment when they are at fault. Horrible worst experience for a pregnant woman to experience. Not I cant get an inspection with the check engine sign or get to my prenatal cares until this is fixed. This unprofessional woman expects me to wait a month to make an appointment bc she has nothing else available. When they had my suv last 3 days and should be taking it back right away because they are fault for leaving an issue unresolved. I lay way too much money for this suv to receive such horrible customer service. They need to hire someone more professional and care about customer service. More

The greatest experience in Volvo of queens. Loved and satisfied with sales person’s service. Highly recommended dealership and car as well. Thank you so much. satisfied with sales person’s service. Highly recommended dealership and car as well. Thank you so much. More

I had my car brought there on Friday 8/21. Five days later I called to ask if they could tell me when the car would be looked so I could decide if I needed to rent a car for work the next week. No one a later I called to ask if they could tell me when the car would be looked so I could decide if I needed to rent a car for work the next week. No one answered the phone on Wednesday, Thursday or Friday. I left messages all three days for Hema Pooran explaining that I just wanted to know the timeline and I never received a call back/ On Monday 8/31---10 days after leaving my car I came to the shop and had it towed elsewhere. Hema Pooran who had ignored my calls, was unpleasant with me immediately when I showed up. She was not doing anything and when I gestured that I had a question yet she told me to had to go to the information desk. I did and they told me to go right back to her. At that point she only dealt with me because I directly told her that the information desk had sent me back to her. I also left a message for the manager after I realized Henna was not going to call me back. He never returned my calls. I also calls the sales center who said they would send an urgent message to return a call to me. No one ever called back. More

A part was needed for sunroof problem was ordered but had to make new appointment from scratch once part arrived and wait 4 more weeks. They should have a process to prioritize service on the same issue so t to make new appointment from scratch once part arrived and wait 4 more weeks. They should have a process to prioritize service on the same issue so the experience does not go into 2 months from original appointment. I requested a call back and didn't get one. More

Dishen Li was amazing. His manager and Rob at finance were too! Great deal on a 2021 Volvo XC90. 10 year wedding anniversary gift! Winning! were too! Great deal on a 2021 Volvo XC90. 10 year wedding anniversary gift! Winning! More

I went in for 1yr service with a look at a problematic tire. I was reminded that my inspection was due and will be done as well. From the valet to customer service and service staff were excellent. Thank tire. I was reminded that my inspection was due and will be done as well. From the valet to customer service and service staff were excellent. Thank you More

They were very helpful! Dishen was great to work with and very communicative. We highly recommend this Volvo dealership highly when you are looking for a car! very communicative. We highly recommend this Volvo dealership highly when you are looking for a car! More

Mr Li is really nice and professional. He speaks Chinese. Highly recommended. I’m a new buyer and I have a lot of silly questions. But he answered me ASAP. Highly recommended. I’m a new buyer and I have a lot of silly questions. But he answered me ASAP. More