Volvo Cars of Queens

Service center is not focussed on customer satisfaction. They seem inattentive and miss items that should have not been missed like resetting engine diagnostic alerts. I have had to return to service center They seem inattentive and miss items that should have not been missed like resetting engine diagnostic alerts. I have had to return to service center on numerous occasions because service was not completed properly first time. I have told service advisor I was not happy and I have given feedback in survey. Nothing seems to change. And I have never been contacted by management to see why I was unhappy. This is my second vehicle from this dealership. With first vehicle I felt the service department was more focussed on customer satisfaction but has steadily gone downhill. More

After driving Range Rover’s for almost 15yrs, I wasn’t sure what to expect when I visited Volvo. Eliana was incredibly helpful. She asked a few questions and steered me towards a the PHEV XC 90. Knew ma sure what to expect when I visited Volvo. Eliana was incredibly helpful. She asked a few questions and steered me towards a the PHEV XC 90. Knew many of the specifications and answered my questions but her understanding of what I was looking for from a comparable standpoint while pointing out additional benefits was great. Really satisfied with my experience and the new suv. More

Always very professional. Great customer care. Easy to book appointment online. Like the video for service provided. Great customer care. Easy to book appointment online. Like the video for service provided. More

Jeffrey Schull was assigned to us in the showroom to answer questions we had about leasing a Volvo. Jeffrey did an outstanding job representing Volvo, understanding our needs and aligned those with a g answer questions we had about leasing a Volvo. Jeffrey did an outstanding job representing Volvo, understanding our needs and aligned those with a great car. Then he worked tirelessly to find the car with the exact specifications we desired. He was an absolute pleasure to work with and we felt like valued customers from the moment we met him. He introduced us to others in the dealership with pride, knowing we were likely to lease the car. Sadly he was FIRED in the middle of our transaction, and the dealership gave us the run around about his whereabouts for over a week. Then, due to an alleged issue with the longshoreman strike which lasted all of 24 hours, they LOST the car we ordered. Zachary stepped in and completed the transaction. Brandon, the young man who demonstrated all the features of the car was also excellent. Beth seemed uninterested in meeting us, or maybe she was just uncomfortable because she knew she was getting ready to fire Jeffrey??? We are very happy with the car, particularly with the upgraded packages Jeffrey sold us. More

We had a very good experience at Volvo Cars of Queens thanks to Zackary. He is patient, knowledgeable and had our transaction get done quickly and painlessly. thanks to Zackary. He is patient, knowledgeable and had our transaction get done quickly and painlessly. More

The price they charge on is luxury brand price, but the service is not the luxury service service is not the luxury service More

Good customer service , thanks my dear service staff including Martina and others . I have totally satisfied your customer service and good relationship including Martina and others . I have totally satisfied your customer service and good relationship More

Very timely and efficient and friendly and professional staff keeping me updated on my cars service staff keeping me updated on my cars service More

Well run, organized, easy to schedule appointments. Good service location. Car wash is nice extra service. Good service location. Car wash is nice extra service. More

Very courteous and helpful everyone went above and beyond to try and resolve my issue to try and resolve my issue More