Volvo Cars of Queens

Everything was as exactly as presented online. All follow up questions were answered after I first found my SUV online and I felt comfortable enough to train 3 hours and drive 3 hours back to get the follow up questions were answered after I first found my SUV online and I felt comfortable enough to train 3 hours and drive 3 hours back to get the XC90. I was not let down at all. Andres, Branden, and Rob all put the perfect package together including finance and extended warranty; and I have done my research. I NEVER give five stars. Thank you Volvo Cars of Queens. Cheers-JLM More

No complaints. The guy who pulled the car up for me to get in was nasty. Otherwise the rep was great, the people working the desk great and the people in the payment area great. get in was nasty. Otherwise the rep was great, the people working the desk great and the people in the payment area great. More

they have the best service center for Volvo and VW. Everyone is friendly and efficient staff. Even I didn't purchase the current Volvo from them, but they still treat me no different than other custome Everyone is friendly and efficient staff. Even I didn't purchase the current Volvo from them, but they still treat me no different than other customer. More

Never have I purchased a vehicle without seeing it . Nor have I had such a great experience purchasing as I have had with Jason Pena! have I had such a great experience purchasing as I have had with Jason Pena! More

Jerry is the best. We had a very good experience. Great staff, quick process, very transparent.. I would very recommend to who wants a special car from a very best team. staff, quick process, very transparent.. I would very recommend to who wants a special car from a very best team. More

Overall I am satisfied with everything The sale person Overall I am satisfied with everything The sale person is very nice BUT one of the fog light is out Maybe it had been not working when I picked u Overall I am satisfied with everything The sale person is very nice BUT one of the fog light is out Maybe it had been not working when I picked up the car . More

Mustafa and all the other staff members were so friendly and helpful when I had to bring my vehicle in for a repair and needed a loaner vehicle. They made the entire process seamless. Thanks so much! and helpful when I had to bring my vehicle in for a repair and needed a loaner vehicle. They made the entire process seamless. Thanks so much! More

I thought that my overall experience was excellent. Everyone was very attentive. Everyone was knowledgeable and accommodating. Most information I’ve received at any dealership. Everyone was very attentive. Everyone was knowledgeable and accommodating. Most information I’ve received at any dealership. More

It was a nice place and most of the staff was very professional and kind by my "advisor" John was not. He gave me an inaccurate estimate of how long it would take to complete the service, which made m professional and kind by my "advisor" John was not. He gave me an inaccurate estimate of how long it would take to complete the service, which made me late for work. He then got frustrated and snapped at me when I asked him to expedite the process. In addition to the service taking longer than expected, once the service was done, the advisor did not prioritize getting my paperwork done. My car was sitting in the lot for an additional 25 minutes before he got around to it. During this time, he helped many other customers who came after me and who were not in a rush. He also went to a food truck and got coffee and a bagel. It was at this point, that I politely asked if he could process my paperwork. He raised his voice at me very unprofessionally. I'll reiterate that the receptionists, cashier and everyone else was very polite. More