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Volvo Cars of Queens

Bayside, NY

4.7
747 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
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209-18 Northern Blvd

Bayside, NY

11361

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Showing 747 reviews

December 21, 2020

Leased a new XC60. Got a great price. Staff was very friendly and helpful. Got 3 follow up phone calls to see if we had any problems. My wife could not set up her phone pairing. They helped her do it. W More

by JAYLAZAR8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anita Grancaric, Daniel Yankov, Robert Meyer
Dec 22, 2020 -

Volvo Cars of Queens responded

Thank you so much for your kind words! We appreciate the recommendation and look forward to working with you again in the future!

December 21, 2020

Miscommunication between departments almost ended up getting over charged for services rendered. Robert Filardi is the only reason why I would go back very helpful and considerate of the costumers needs More

by BJG11206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Filardi
December 16, 2020

The dealership was great .. very happy with how they handled us.. and when we got the car.. the salesperson stop To show us everything about the car More

by TIAMO83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2020 -

Volvo Cars of Queens responded

Thank you so much for your kind words! We appreciate the recommendation and look forward to working with you again in the future!

December 15, 2020

Amazing service. Highly recommend! Would recommend to my entire family and friends. They took care of me and went above and beyond to make sure I was satisfied. More

by JUSTBRAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jewel D
Dec 16, 2020 -

Volvo Cars of Queens responded

Thank you so much for your kind words! We appreciate the recommendation and look forward to working with you again in the future!

December 14, 2020

My experience is bad . I was informed to not solve my My experience is bad . I was informed to not solve my problems after 3 hours waiting. My pocket key doesn’t work , and bring to front desk to writ More

by HUIWENCHU45678
Recommend Dealer
No
Employees Worked With
Sean Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Volvo Cars of Queens responded

Sorry to hear that your experience was not a good one. I spoke with John, the service advisor who assisted you, and apparently he was given the impression that all keys to the vehicle were inside the vehicle when this was not the case. When a new key is purchased and programmed, it is important to have all keys because the car is also programmed tot he key. So, any missing keys would not work after the programming. When the technician went to program the new key he noticed that there were some keys missing. So yes, you and John decided that it would be best if you took the vehicle and returned with all keys. I apologize for the inconvenience.

December 10, 2020

I asked them to perform a NYS Inspection TWICE - online when scheduling service appointment and in person when dropping off the car. They failed to do so and now I have to go back. Bring your car somewhe More

by GOLFINGINNYC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John K.
Dec 16, 2020 -

Volvo Cars of Queens responded

I'm sorry you're unhappy that an NYS inspection was not performed during your last visit. I spoke with John and he related that yes, he forgot to include the inspection with the number of other items that were also on the repair order. Both he and you also failed to notice its absence when the repair order was reviewed and your signature was added. I understand that you and John realized the oversight when you arrived to pick up the vehicle. John brought your vehicle into the shop then, but the vehicle failed the inspection. Unfortunately, because the service performed included a software update, the emissions history that is normally communicated to the inspection computer was erased by the software update, a routine occurrence. The vehicle will need to be driven, typically about 50 miles or so, before sufficient emissions history is accumulated to pass an inspection. Again I apologize for the oversight and the inconvenience of having to return for a second visit.

December 10, 2020

The dealership and staff were a pleasure to deal with. Everything was handled in a very professional manner. I would recommend it to all my friends. everything was done in a very More

by HILLDENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Volvo Cars of Queens responded

Thank you so much for your kind words! We appreciate the recommendation and look forward to working with you again in the future!

December 09, 2020

Again, may I go on to say that from the owner, to the manager, to my saleperson, and Ann their secretary, thank you for the price and 1-2-3 out the door and in my new Volvo service. More

by ConstanceChwalek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr. Callahan, Robert, Jewel, Ann
Dec 09, 2020 -

Volvo Cars of Queens responded

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future!

December 09, 2020

Overall my wife and I had a great experience with the sales and management team at Queens Volvo. We were never hard pressured into purchasing, just the right amount of assistance and guidance with all qu More

by JOHNTERRACINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dishen Li, Robert Meyer
Dec 09, 2020 -

Volvo Cars of Queens responded

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future!

December 08, 2020

Branden, Peter and Rob were excellent. Thanks to them I was able to walk away with this wonderful vehicle and was informed on everything. I was not only able to obtain a car for lower than my expectations More

by EUGENIOSP3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter, Brandon, Rob
Dec 08, 2020 -

Volvo Cars of Queens responded

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future!

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