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Volvo Cars of Queens

Bayside, NY

Overview
Employees
Reviews
4.6
711 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
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209-18 Northern Blvd

Bayside, NY

11361

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Showing 711 reviews

November 12, 2024

Service - A Great experience - seamless. ... explained everything and a car wash. They took the time to explain everything needed in detail. More

by RICHARDPMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Branden Shulman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Volvo Cars of Queens responded

We’re delighted to hear that your service experience was smooth and informative! It’s great to know that the team took the time to explain everything thoroughly, along with a complimentary car wash. Thank you for sharing, and we look forward to serving you again!

November 09, 2024

Giuseppe / Service Director was able to have both of the problems with our 2022 and 2023 Volvo XC60 B5 evaluated and repaired….. More

by MLD24680
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giuseppe- Service Director
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Nov 11, 2024 -

Volvo Cars of Queens responded

We’re delighted to hear that Giuseppe ensured both your 2022 and 2023 Volvo XC60 B5s were thoroughly evaluated and repaired. It's great to know he provided such attentive and effective service. Thank you for sharing your experience, and we’re here whenever you need us!

November 09, 2024

Juseppi and Danny were great to deal with- so responsive and so far as it’s day 3, the car is running well. I hope you can reward them in some way. More

by JINXIEPOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juseppi and Daniel 5/5 great
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Nov 11, 2024 -

Volvo Cars of Queens responded

We’re thrilled to hear that Juseppi and Danny provided such responsive and positive service! It’s wonderful to know you’re enjoying your new car, and we’ll certainly pass along your kind words. Thank you for sharing your experience!

November 09, 2024

Was a smooth drop off and pick up experience. Unfortunately, there was no communication and my car was there for over five hours. I received an email stating I needed an alignment and I would rec More

by JIDELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jade Benussi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 12, 2024 -

Volvo Cars of Queens responded

We apologize your experience with us was less than satisfactory. We would love to speak with you further about this, however, we are unable to locate you in our system based on the username provided. Please reach out to Mark Needham at (866) 414-8542 at your earliest convenience. He looks forward to speaking with you. Thank you!

November 08, 2024

Very good customer service and excellent care. Had a good experience in this dealership. Wants to visit again More

by Nick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tsang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliana Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Volvo Cars of Queens responded

We’re so pleased to hear about your positive experience and that you felt well taken care of. Thank you for your kind words, and we look forward to welcoming you back on your next visit!

November 07, 2024

Everyone was very helpful and informative when getting my car. They were all very detailed with providing information and did their best to give us the best deal. I love my car. And happy I met Jerry, Dave, More

by Newvol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessica Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tsang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
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Nov 07, 2024 -

Volvo Cars of Queens responded

It’s wonderful to hear that Jerry, Dave, Brandon, and Jessica made your car-buying experience so positive! We’re glad their helpfulness, attention to detail, and dedication to getting you the best deal contributed to your satisfaction. Enjoy your new car, and thank you for choosing us!

November 07, 2024

Everything went well. I also appreciated that the loaner car we received during the Volvo repair was in excellent condition. More

by MLENCLOS
Recommend Dealer
Yes
Employees Worked With
Teriqq
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Nov 07, 2024 -

Volvo Cars of Queens responded

We’re pleased to hear that everything went smoothly and that you appreciated the quality of the loaner car during your Volvo repair. Providing a seamless experience with well-maintained vehicles is important to us. Thank you for sharing your feedback, and we look forward to assisting you again!

November 06, 2024

Service center is not focussed on customer satisfaction. They seem inattentive and miss items that should have not been missed like resetting engine diagnostic alerts. I have had to return to service center More

by MARCUS_CV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sean Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Fearon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 11, 2024 -

Volvo Cars of Queens responded

We apologize that your experience with us was less than satisfactory. Please contact Mark Needham when you come in for your next service, and he will personally oversee your visit. Thank you!

November 06, 2024

Repair done quickly and completed within promised time. Car was cleaned as an added prerk More

by MDEBOURBON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eliana Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2024 -

Volvo Cars of Queens responded

We’re delighted to hear that your repair was completed on time and that you enjoyed the added touch of a clean car! Meeting expectations while adding those extra perks is what we strive for. Thank you for sharing your experience, and we look forward to serving you again!

November 06, 2024

They were very helpful and informative in helping me find the right car for my needs. More

by EAY
Recommend Dealer
Yes
Employees Worked With
Jessica Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eliana Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2024 -

Volvo Cars of Queens responded

We’re glad to hear that the team provided helpful and insightful guidance in finding the perfect car for you. Meeting your needs is our top priority, and we appreciate your feedback. Enjoy your new vehicle!

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