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Volvo Cars of Queens

Bayside, NY

4.7
747 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
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209-18 Northern Blvd

Bayside, NY

11361

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Showing 747 reviews

January 07, 2021

Jerry Chen was amazing, and explained everything in much detail. He was professional, and never pressure us to buy. Jerry called and kept me inform of all processes. Will definitely recommend him to frien More

by DRNGO11.9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Chen
Jan 07, 2021 -

Volvo Cars of Queens responded

Thank you so much for your wonderful review. We appreciate the recommendation and look forward to working with you again in the future.

January 06, 2021

I had schedule maintenance performed on my car. Everything was done in a very efficient and courteous manner. Car was returned at estimated time promised. Thank you More

by AFCESTERO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John-service advisor
Jan 06, 2021 -

Volvo Cars of Queens responded

Thank you so much for your wonderful review. We appreciate it and look forward to working with you again in the future.

January 05, 2021

Happy to be part of volvo family. Appreciate the experince on customer relations can be slightly improved and customer made of aware of any hidden charges. More

by D_THOMMACHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Volvo Cars of Queens responded

Thank you so much for your wonderful review. We appreciate it and look forward to working with you again in the future.

January 05, 2021

They were great. I would highly recommend bringing your car here. Very professional and handled my tire change quickly and professionally. In total took about 2 hours. More

by JPR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Volvo Cars of Queens responded

Thank you for your kind words. We appreciate the recommendation and look forward to working with you again in the future.

January 05, 2021

Easy to deal with. They did what they said they would do. No complications. Price was fair and salesman pleasant. We were pleased with the whole experience. More

by FORSMANKARL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2021 -

Volvo Cars of Queens responded

Thank you so much for your kind words. We appreciate it and look forward to working with you again in the future.

January 04, 2021

I had a very good experience with the dealer jerry Chen who was very knowledgeable and answered any and all questions that i had and saved me a lot of money while getting me the car I wanted More

by HUANSHOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Volvo Cars of Queens responded

Thank you for your kind words. We appreciate it and look forward to working with you again in the future.

January 04, 2021

I had a great experience and recommend Volvo of Queens to anyone in the market for a new Volvo. I worked with Jason. This was the best car buying experience I’ve ever had (my 6th car purchase) - by far. Eas More

by Nycvolovjcan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Pena
Jan 05, 2021 -

Volvo Cars of Queens responded

Thank you so much for your wonderful review and years of loyalty. We appreciate the recommendation and look forward to working with you again in the future when it's time for your 7th vehicle!

January 04, 2021

Anita was great and very responsive to inquiries and e-mails. She was also great in coordinating the return of my previously leased vehicle to the appropriate dealership. Great transaction. More

by ELENI2
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Volvo Cars of Queens responded

Thank you for your kind words. We appreciate it and look forward to working with you again in the future.

January 01, 2021

This dealership was very organized and comfortable while I waited for my scheduled maintenance. There were plenty of seats (socially distanced) for everyone who was waiting. The only thing I found odd was More

by SGIARAMITA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mustafa
Jan 04, 2021 -

Volvo Cars of Queens responded

Thank you so much for your wonderful review. We appreciate it and look forward to working with you again in the future.

December 29, 2020

3.5 hrs to change oil with appointment. To get the appointment it took about a month. They must schedule better. Changing oil should not be more than 30 minutes. Specially with appointment. More

by ZAHID00NYC
Customer Service
Recommend Dealer
No
Employees Worked With
Sean Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Volvo Cars of Queens responded

I'm sorry to hear that the service on your vehicle took so long. 3.5 hours is excessive, especially with an appointment. We do find that most appointments scheduled for maintenance have additional items added when the vehicle arrives, items such as service bulletins, software updates, etc. I'm not sure if this was true in your case, but these items do add extra time. either way, the service advisor should have kept you apprised of the time needed to service the vehicle. Again, my apologies if this was not the case, and I hope we can make it up to you on your next visit. Thank you, Sean Callahan, General Manager

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