Volvo Cars of Queens

The service was sub par no one explained anything you walk in and they look at you like you don’t belong there explain the problem and they just stair no acknowledgement that they understand no explanati walk in and they look at you like you don’t belong there explain the problem and they just stair no acknowledgement that they understand no explanation about what they will do or how long it will take you have to pull the information out. Picked up the car same experience they hand it back without saying anything. Very bizarre experience hard to explain. More

Great work and great customer service. Very helpful team and everything was done to my satisfaction. I would definitely recommend this dealership to a friend. and everything was done to my satisfaction. I would definitely recommend this dealership to a friend. More

Great dealership. Our salesman Jerry was terrific! No pressure. Very easy to work with. They made sure we got the car we wanted at a reasonable price. pressure. Very easy to work with. They made sure we got the car we wanted at a reasonable price. More

Very friendly first time experience - from the test drive to the lease negotiation to the car delivery. Jason and Anita did a great job on communication throughout the process. to the lease negotiation to the car delivery. Jason and Anita did a great job on communication throughout the process. More

Staff and service provided were excellent. The only negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. More

NO INFECTION CONTROL IN PLACE. SEVERAL EMPLOYEES WALKING AROUND WITHOUT MASKS IN PLACE, SEEMED ANNOYED WHEN IT WAS POINTED OUT TO THEM. POOR SOCIAL DISTANCING AND LACK OF REGARD TO CURRENT CDC GUIDELINES. AROUND WITHOUT MASKS IN PLACE, SEEMED ANNOYED WHEN IT WAS POINTED OUT TO THEM. POOR SOCIAL DISTANCING AND LACK OF REGARD TO CURRENT CDC GUIDELINES. VERY DISAPPOINTING AND DANGEROUS More

What an amazing experience I had with Jerry! He is professional and witty. He is very informative and was helpful throughout the process. I was actually thinking about getting a car in about 2 month professional and witty. He is very informative and was helpful throughout the process. I was actually thinking about getting a car in about 2 months but I was so impressed by Jerry I decided not to leave without securing a vehicle. I highly recommend Volvo Cars of Queens. Thanks for making this experience fun! More

Sean took care of me right away. Finish all the services in one day. Even wash my car. Thank you Sean for all the service! in one day. Even wash my car. Thank you Sean for all the service! More

We had an excellent experience with Jewel. She worked with us on price, was very informative and helpful. The process overall was extremely smooth and pleasant. with us on price, was very informative and helpful. The process overall was extremely smooth and pleasant. More

I was disappointed in yesterday's experience. I am an informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo w informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo would put my plates on. As I checked in yesterday, I was told that it would cost $39 for 1 front plastic bracket (I already have one on the back and amazon sells them as a pair for $15). That's fine - I expected to pay for the brackets but you replaced both brackets so apparently charged me for two? I was then told it was $80, after the fact, to screw them on. When I questioned the charges (the manhattan Volvo offered to do this as a courtesy but I couldn't get an appointment until late March) I was met with frustration and a threat to stop the inspection of my car. Then I was told, if I don't pay the money, you wouldn't pass my car so that felt like a threat as well. The manager was helpful and reduced the installation price so I did appreciate it but still left with a bad feeling. All in all, I won't be coming back. As a person who works in customer service, my advice to you is not nickel and dime customers. It's never worth it in the long run and if you take care of them, they end up coming back and spending more over time. Hopefully, you find this helpful. More