Volvo Cars of Queens

This service center is sub-par. I have 2x gotten my car back with garbage from the work scattered throughout. It's so unacceptable that I have to go pick up plasitc wrappers and the old parts myself. I cal back with garbage from the work scattered throughout. It's so unacceptable that I have to go pick up plasitc wrappers and the old parts myself. I called the manager, who apologized, but it happened the next time as well. Recently I have tried to get an appt. online for a repair and the virtual chat says they will call me - it's been 2 weeks and 2 chats and they don't call back. Totally dissatisfied. More

I had a great experience with the Queens dealership and Jason Pena. Very professional and helpful and was great in explain the car. First class Jason Pena. Very professional and helpful and was great in explain the car. First class More

Everyone - Jason, Branden, Rob - was super nice, consultative and not pushy. So much better than the volvo dealership in Manhattan, who were unresponsive. Would definitely recommend consultative and not pushy. So much better than the volvo dealership in Manhattan, who were unresponsive. Would definitely recommend More

Great car great salesman couldn’t be happier.Love the ride.The sales person was very helpful and had complete knowledge of the vehicle and how it operstes ride.The sales person was very helpful and had complete knowledge of the vehicle and how it operstes More

I had strange noise so I brought car to dealer Wednesday afternoon. They told me they couldn't do it same day because I didn't have appointment. I totally understood. But I didn't listen any answer until T afternoon. They told me they couldn't do it same day because I didn't have appointment. I totally understood. But I didn't listen any answer until Thursday afternoon. So I called they told me johm kunar was on the phone so they let him call me. But for 2 hour I didn't get any answer still. So I called again but they told me they let him call again(they were not kind at all at that time, they told me we are busy.). Few minutes later I got a call but they didn't check it yet. So they were going to check now. But until friday afternoon I still didn't get answer. I called several times, finally he told me they couldn't find anything wrong. So come, pickup car and comeback when it happens again. That meant it took for whole two days Just diagnosing what's wrong. When we brought car to dealership, We are expecting better service and knowledge for volvo car than local mechanic shop. But this time I couldn't see any of that. Very disappointed. More

My initial appointment was changed due to lack of mechanics available. On service date it I had to wait for over five hours for work to be completed. mechanics available. On service date it I had to wait for over five hours for work to be completed. More

From beginning to end, our experience at Volvo Cars of Queens was excellent. Peter was great and the receptionist Ann was so helpful and sweet to my kids. I highly recommend Volvo cars of queens! Queens was excellent. Peter was great and the receptionist Ann was so helpful and sweet to my kids. I highly recommend Volvo cars of queens! More

Dishin Li was amazing! Very professional and helpful. He was not pushy, answered all questions and went over the car thoroughly with us after we picked it up was not pushy, answered all questions and went over the car thoroughly with us after we picked it up More

Very professional, helpful and knowledgeable staff, we had a great experience leasing our new Volvo, definitely best experience in over 20 years we had with numerous dealerships. Thank you and we will be had a great experience leasing our new Volvo, definitely best experience in over 20 years we had with numerous dealerships. Thank you and we will be back! More

when I arrived the car was taken and I explain the issue to john the car supposed to keep it for the day but I explained to John that I came from far and he did the best to service while waiting and d to john the car supposed to keep it for the day but I explained to John that I came from far and he did the best to service while waiting and done perfectly Thank you for your help More