Volvo Cars of Queens

My husband and I bought a 2023 Volvo XC40 here in early February 2023. First, the short list of positives: We love the car. Jess (Sales Manager) is great. She was a helpful presence in an otherwise catastr February 2023. First, the short list of positives: We love the car. Jess (Sales Manager) is great. She was a helpful presence in an otherwise catastrophic experience. Here’s why you should think twice about buying from this location: - A huge lack of professionalism between the sales associate (Jerry) and the finance manager (Robert). From the moment we were approached on the floor, we experienced a lack of clarity, transparency, and helpful service. We’d ask a question and we were told, “we’ll get to that later.” Rather than clearly explaining features of the car, we received countless hypothetical stories and jokes that didn’t actually demonstrate the value of what the car could do. - Miraculously (because Jess stepped in), we actually decided to buy the car there. So we moved onto the financing conversation. We’re sitting in the lobby of the dealer when Robert comes out and starts throwing numbers around and trying to have a financial conversation out in the open without showing us actual numbers or explaining *anything*. You know, important things like how did he actually come up with various interest rates or what’s the value of different terms. When we’d ask for clarity or transparency, he’d almost laugh it off. He was constantly belittling us, thinking he was making jokes without a whiff of empathy for the fact that we’re about to drop a large amount of money. - As we got further into the discussions, my husband and I told Jerry that I would be the primary buyer and my husband would be the co-buyer. But when it came time to sign the contracts, it was the other way around. When I pointed it out, both Jerry and Robert responded like we had never said anything of the kind. When Jess was made aware, she was incredulous because she remembered the whole conversation! Instead of offering to fix it, Jerry and Robert (especially Robert) kept saying that it didn’t matter over and over and he couldn’t change it without having to hit our credit scores again. It felt like a threat and it did in fact matter because that is the way we said we wanted it done and it was completely overlooked. So it was yet another example of how we weren’t being listened to. We hope this dealer can make the changes that it needs in order for customers to feel heard, valued, and respected. Volvos are amazing cars and it’s a shame to see their brand tarnished by poor behavior and bad service. We do not recommend that anyone come to this location. More

Worst dealer experience ever. Lack of attention to detail! No customer leaning - no good morning Mrs. or Mr. so and so how can I help you? Identify a problem and you have to proac Lack of attention to detail! No customer leaning - no good morning Mrs. or Mr. so and so how can I help you? Identify a problem and you have to proactively come up with a solution on how they can fix it. They left confidential information from prior owner in the car! Fixed piece on certified pre owned car and it showed up when they delivered car to me as missing again!! List goes on and on. If you don't care how you are treated and just want a car - then I guess they can help you. If you want a good experience along with securing a car then don't go here! More

Amela was excellent and helped me when no one could and was very honest .. Gave me a great deal was very honest .. Gave me a great deal More

I reserved a xc60 here and put deposit. I was supposed to pick up the car this Saturday. But I was told that the car is using for a loaner car this Wednesday. They said that what I can is I was supposed to pick up the car this Saturday. But I was told that the car is using for a loaner car this Wednesday. They said that what I can is just waiting until Jun or choosing another car with color I don't like. I've always had a good image of Volvo. But they lost a customer forever now. And I will actively discourage anyone who wants to buy Volvo's car from doing so. Goodbye, Volvo More

I absolutely love my Volvo! I just want to thank the team Dishen Li, (Sales Consultant), Branden Shulman, (Business Development Manager), Daniel Yankov (Sales Manager), and Robe I just want to thank the team Dishen Li, (Sales Consultant), Branden Shulman, (Business Development Manager), Daniel Yankov (Sales Manager), and Robert Meyer (Business Manager) for such a wonderful experience. Everyone was so helpful and professional. I would 100 % recommend buying a car from this team for a smooth transaction. I’m coming back next year for my Volvo X90!!! More

This a a top notch dealership and Jerry our Salesperson was extremely knowledgeable, accommodating, and super friendly. Jerry went above and beyond by doing his due diligence to explain each car we were in was extremely knowledgeable, accommodating, and super friendly. Jerry went above and beyond by doing his due diligence to explain each car we were interested in. Jerry makes you want to be apart of the Volvo family. My wife and i were very pleased with cousin Jerry's professionalism and salesmanship and left with a new 2022 XC60! Thank you cousin Jerry for answering all of our questions and making us life long Volvo customers! Best, Kwaku More

If you are looking for a Volvo dealership Volvo Cars of Queens should DEFINITELY be your number one choice. I promised my daughter a new car as a graduation present. She knew she wanted a Volvo XC60, howev Queens should DEFINITELY be your number one choice. I promised my daughter a new car as a graduation present. She knew she wanted a Volvo XC60, however when she went to other dealerships she stated they lacked customer service and kept giving her the run around. She said many places tried to coerce her into getting other vehicles and were constantly encouraging her to add unnecessary packages to the vehicle which would result in her walking out of the dealership. After being frustrated by the 3 dealerships she visited she decided to start checking customer reviews. She asked me to accompany her to Queens Volvo and we were greeted by Anita. Anita and my daughter hit it off immediately. My daughter was very specific about which vehicle she wanted and Anita did her due diligence to ensure my daughter got the vehicle with the specifications requested, Anita and Sean worked with my daughter while I looked on in amazement. My daughter was able to negotiate the entire deal the same day and she LOVES her 2021 XC60. Word of advice, do yourself a favor and check Queens Volvo out before you decide to go to other dealerships. By the way make sure you purchase the Allstate tire insurance, it is worth every single penny. Thank you Queens Volvo for getting my daughter into the vehicle of her dreams!!! More

I highly recommend Queens Volvo in Bayside. The showroom is calm and clean and runs very smoothly and efficiently. Peter is an AMAZING salesman. He answered all my questions on the phone and I called a lot. is calm and clean and runs very smoothly and efficiently. Peter is an AMAZING salesman. He answered all my questions on the phone and I called a lot. He got back to me in a timely manner and coordinated everything from start to finish ! I had a great experience and I’m sure you will as well . More

Jason Pena and Brenden Shulman were spectacular. Everything was smooth and easy. The entire purchase took place over a few text messages with the new car delivered into my driveway a few days later. Everything was smooth and easy. The entire purchase took place over a few text messages with the new car delivered into my driveway a few days later. Thank you so much for the outstanding shopping experience!!! More

First class all the way! A special thank you to Dishen Li who took care of all my transactions. His professionalism and stress free manner led me to a beautiful new car. The showroom is immaculate and a Li who took care of all my transactions. His professionalism and stress free manner led me to a beautiful new car. The showroom is immaculate and all the staff are very helpful and gracious - very welcoming and COVID protocols adhered to. Thank you also to Brendan and Danny for watching out and their knowledge. This is my second lease and in a few years I am planning to see them again!PS: The maintenace is top notch! More