Volvo Cars of Queens

I recently had the pleasure of leasing my first Volvo from the Volvo Car Dealership of Queens, and my experience has been outstanding. From the moment I walked in, I was greeted with warmth and professio from the Volvo Car Dealership of Queens, and my experience has been outstanding. From the moment I walked in, I was greeted with warmth and professionalism. Eliana, the sales representative, was incredibly patient and attentive. She answered all my questions and made the leasing process smooth and enjoyable. Her friendly and knowledgeable approach made me feel confident in my decision. After leasing the car, I encountered some unexpected issues. However, the way Eliana and the store manager, Jessica, handled the situation was exceptional. Jessica went above and beyond, putting herself in my shoes to ensure that my concerns were addressed promptly and effectively. Her genuine care and dedication made me feel like part of the Volvo family. Thanks to the combined efforts of Eliana and Jessica, the issues were resolved quickly, and I was left completely satisfied. Their commitment to customer satisfaction is truly commendable. I highly recommend the Volvo Car Dealership of Queens to anyone considering a new vehicle. The exceptional service provided by Eliana and Jessica has earned my trust and loyalty. Thank you for making my first Volvo leasing experience so positive! More

Adam Kutcera was a very attentive and helpful sales professional. He helped my wife and I find our dream car and at an affordable price. I would highly recommend visiting Adam for your vehicle needs. professional. He helped my wife and I find our dream car and at an affordable price. I would highly recommend visiting Adam for your vehicle needs. More

i just leased my second car from Volvo Car of Queens. It was a seamless and quick process from the moment i was ready to turn in my prior vehicle. i worked with Adam, who was very knowledgeable, very a It was a seamless and quick process from the moment i was ready to turn in my prior vehicle. i worked with Adam, who was very knowledgeable, very accommodating to my financial constraints and to my schedule and with whom it was a pleasure to work. All inquiries were effectively addressed and issues resolved. The financial person, Dave, was another pleasure with whom to work. An overall great experience. my only complaint - i wasn’t there long enough at a sitting to enjoy the full cup of coffee they offered. 😂 More

Zackary Danhi Sales+Leasing specialist Was very informative and made my experience with purchasing my vehicle a-lot less stressful. He was very knowledgeable as well as a professional . If you informative and made my experience with purchasing my vehicle a-lot less stressful. He was very knowledgeable as well as a professional . If your looking to buy or lease, do visit him ! More

Everyone was very knowledgeable, pleasant and really accommodating. The environment is great, and not pushy at all. accommodating. The environment is great, and not pushy at all. More

Volvo cars of Queens is a great dealership with a brand new showroom. I had a great experience with my salesperson Adam. The whole team was attentive to my needs and they helped me get into a beautiful XC4 new showroom. I had a great experience with my salesperson Adam. The whole team was attentive to my needs and they helped me get into a beautiful XC40 for a great deal. More

Worst dealer experience ever. Lack of attention to detail! No customer leaning - no good morning Mrs. or Mr. so and so how can I help you? Identify a problem and you have to proac Lack of attention to detail! No customer leaning - no good morning Mrs. or Mr. so and so how can I help you? Identify a problem and you have to proactively come up with a solution on how they can fix it. They left confidential information from prior owner in the car! Fixed piece on certified pre owned car and it showed up when they delivered car to me as missing again!! List goes on and on. If you don't care how you are treated and just want a car - then I guess they can help you. If you want a good experience along with securing a car then don't go here! More

My husband and I bought a 2023 Volvo XC40 here in early February 2023. First, the short list of positives: We love the car. Jess (Sales Manager) is great. She was a helpful presence in an otherwise catastr February 2023. First, the short list of positives: We love the car. Jess (Sales Manager) is great. She was a helpful presence in an otherwise catastrophic experience. Here’s why you should think twice about buying from this location: - A huge lack of professionalism between the sales associate (Jerry) and the finance manager (Robert). From the moment we were approached on the floor, we experienced a lack of clarity, transparency, and helpful service. We’d ask a question and we were told, “we’ll get to that later.” Rather than clearly explaining features of the car, we received countless hypothetical stories and jokes that didn’t actually demonstrate the value of what the car could do. - Miraculously (because Jess stepped in), we actually decided to buy the car there. So we moved onto the financing conversation. We’re sitting in the lobby of the dealer when Robert comes out and starts throwing numbers around and trying to have a financial conversation out in the open without showing us actual numbers or explaining *anything*. You know, important things like how did he actually come up with various interest rates or what’s the value of different terms. When we’d ask for clarity or transparency, he’d almost laugh it off. He was constantly belittling us, thinking he was making jokes without a whiff of empathy for the fact that we’re about to drop a large amount of money. - As we got further into the discussions, my husband and I told Jerry that I would be the primary buyer and my husband would be the co-buyer. But when it came time to sign the contracts, it was the other way around. When I pointed it out, both Jerry and Robert responded like we had never said anything of the kind. When Jess was made aware, she was incredulous because she remembered the whole conversation! Instead of offering to fix it, Jerry and Robert (especially Robert) kept saying that it didn’t matter over and over and he couldn’t change it without having to hit our credit scores again. It felt like a threat and it did in fact matter because that is the way we said we wanted it done and it was completely overlooked. So it was yet another example of how we weren’t being listened to. We hope this dealer can make the changes that it needs in order for customers to feel heard, valued, and respected. Volvos are amazing cars and it’s a shame to see their brand tarnished by poor behavior and bad service. We do not recommend that anyone come to this location. More

Amela was excellent and helped me when no one could and was very honest .. Gave me a great deal was very honest .. Gave me a great deal More

I reserved a xc60 here and put deposit. I was supposed to pick up the car this Saturday. But I was told that the car is using for a loaner car this Wednesday. They said that what I can is I was supposed to pick up the car this Saturday. But I was told that the car is using for a loaner car this Wednesday. They said that what I can is just waiting until Jun or choosing another car with color I don't like. I've always had a good image of Volvo. But they lost a customer forever now. And I will actively discourage anyone who wants to buy Volvo's car from doing so. Goodbye, Volvo More