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Volvo Cars of Queens

Bayside, NY

Overview
Employees
Reviews
4.7
712 Reviews
Volvo Cars of Queens is part of the well known Helms Bros, Inc. The group has been serving the community of Bayside since 1934! They have taken the status and care that they provide to make sure that the customers here at Volvo Cars of Queens have that same family feel!
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209-18 Northern Blvd

Bayside, NY

11361

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Showing 712 reviews

November 22, 2024

Purchasing process on the car was excellent but the service department was nothing out of ordinary. I have to call them in order to find the status of my car. More

by MAN.JACKKH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dishen Li
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Volvo Cars of Queens responded

Thank you for your feedback! We're glad to hear that your purchasing experience was excellent. However, we regret that the communication from our service department fell short of expectations. We appreciate your input and will work to improve our updates to ensure a smoother experience in the future. Thank you for bringing this to our attention, and we look forward to serving you better next time!

November 22, 2024

I got my car service done few weeks ago, great after service, fast feed back. More

by Tae Kang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Volvo Cars of Queens responded

Thank you for your feedback! We’re happy to hear you had a great experience with prompt after-service and fast feedback. We look forward to assisting you again in the future!

November 22, 2024

Very good service And clean and reliable delivery and quality service and I will recommend More

by ROBEIROGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2024

Excellent customer service. Friendly and professional staff. I recommend having stronger coffee options in the lounge. More

by RONCIAMPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zackary Danhi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giuseppe Coppola.....excellent
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November 21, 2024

Zackary was fantastic. Very responsive and helpful. I don't recall Jessica Katz or working with her at all. More

by JEFFREYKLEIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zackary Danhi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Tsang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2024 -

Volvo Cars of Queens responded

Thank you for sharing your feedback! We’re delighted to hear that Zackary provided responsive and helpful service. Your satisfaction is important to us, and we look forward to assisting you again in the future!

November 21, 2024

Brought my XC60 for its yearly service and inspection. I didn't wait for it so they got me a Lift home. They were busy that day so I got notified when my truck was ready. It was rather late so they couldn More

by JAYLAZAR8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Tsang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Volvo Cars of Queens responded

Thank you for sharing your experience! We’re glad to hear that your yearly service and inspection for your XC60 went smoothly. It’s great to know the process felt seamless overall. We look forward to serving you again in the future!

November 18, 2024

Although the dealer / service was kind, helpful and tried their best to fix my defected Apple Car Play system, i t was not their fault to be unable to repair it after 5-7 times. They are the nicest they can More

by GBARNEHAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Katz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Volvo Cars of Queens responded

Thank you for sharing your experience. We're sorry to hear about the ongoing issues with your Apple CarPlay system, but we truly appreciate your understanding and kind words about our team's efforts. Your satisfaction is very important to us, and we’ll continue to do everything we can to assist you. Please don’t hesitate to reach out if you need further support.

November 18, 2024

The service center did their best at trying to fix my Apple Car p,any system. They had to I stal an entirely new unit of a new factory installed Apple CarplaySystem. In the process of doing that , it w More

by GBARNEHAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Katz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Volvo Cars of Queens responded

Thank you for sharing your experience. We’re sorry to hear about the inconvenience caused during the replacement of your Apple CarPlay system. If there’s anything we can do to assist in restoring your radio stations, SiriusXM connection, or phone numbers, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help make things right.

November 17, 2024

Prompt appointment, pleasant staff, answered all my concerns and more. stayed in waiting room, comfortable space. No Charge since they couldn't remount my interior mirror and suggested a new windshiel More

by JAKEMUNN51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Chen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teriqq Plowden
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Nov 18, 2024 -

Volvo Cars of Queens responded

Thank you for sharing your experience! We're glad to hear our staff provided prompt and pleasant service, answered all your concerns, and made your visit comfortable. If you need anything else, we’re here to help!

November 17, 2024

Very good service, nice communication except for waiting time about 3 hours in duration waiting time otherwise no problem More

by JOSCOHMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2024 -

Volvo Cars of Queens responded

Thank you for your feedback! We're glad to hear you were satisfied with the service and communication. We apologize for the extended wait time and appreciate your patience. We’ll work on improving this aspect to make your next visit even better. Thank you for choosing us!

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