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Volvo Cars of Naples
Naples, FL
459 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 459 reviews
December 01, 2021
Great customer service until I sent them the check for the vehicle. I purchased a truck from SC and handled everything virtually. Once they had payment, it was all down hill from there. The paperwork t the vehicle. I purchased a truck from SC and handled everything virtually. Once they had payment, it was all down hill from there. The paperwork they sent me was thousands of dollars more than the agreed upon price. Once that was fixed only then was I told that they would not be able to handle the tax/tag/title work so I had to ask them to refund that portion of the costs that I had already sent them. The salesman had completely ghosted me and was not returning any texts or calls even though I had never raised my voice to show my displeasure in the service. Days later I finally reached the manager and Chuck stated he would take care of everything. I received the vehicle and it was in great shape but the paperwork and refund checks took another week to get to my house regardless that I was promised to have the paperwork "overnighted". The truck was in great shape, the customer service and promises......not so much. More
by kimmarch
Employees Worked With
Chuck Whitley, Alec Saenz
November 28, 2021
My Salesmen were very professional. They did a great job. I am extremely pleased with all that I have met so far from this dealership. I am extremely pleased with all that I have met so far from this dealership. More
by Mlc
Employees Worked With
Jonallen Velazquez, Chuck Whitley, Ishmael Hernandez
November 15, 2021
Tyler Biffer was very helpful, kind, and personable. I was pleased with the dealership's services. I highly recommend it. Best regards, Daniela Kurucz was pleased with the dealership's services. I highly recommend it. Best regards, Daniela Kurucz More
by Daniela Kurucz
Employees Worked With
Tyler Biffer
November 11, 2021
After I had a problem with my car that I bought there, and reported it, they asked me to come in and discuss it. I showed up for a meeting and was left to wait. After I left, they called and denied that a and reported it, they asked me to come in and discuss it. I showed up for a meeting and was left to wait. After I left, they called and denied that anything was their fault. They refuse to bear any responsibility. Not nice people. More
by Bgoldy072
Employees Worked With
Chuck Whitley
November 02, 2021
This is what buying a car SHOULD be. Getting right to the point, I travelled over 90 miles to see David & get this car. Why? It wasn't the car. It was David's service and commitment to a great experience. An point, I travelled over 90 miles to see David & get this car. Why? It wasn't the car. It was David's service and commitment to a great experience. And I was willing to drive 2 hours for it. As a previous technician, forman, salesman, and internet sales manager for another luxury brand, I can vouch for their entire process. From texts, pix, videos, documentation, accommodation, finance, & delivery - the entire team was world-class. Nothing was too difficult for David to do. The reality is, buying a car today can be aweful. But it doesn't have to be. Volvo Cars Naples is where you should go if you want to be respected, valued, and taken care of. I will send everyone I know to David and Volvo Cars Naples because they CLEARLY understand what a sale should be. Thanks for making my measly little purchase feel like I bought your most expensive unit on Saturday. I'll be seeing you for another very soon - Elias More
by Elias
Employees Worked With
David Martinez
November 01, 2021
As a longtime Volvo owner, I had poor experiences with the previous dealership owner (Germain) and the one in the next town. But Volvo of Naples is efficient and affordable. The showroom and service are a the previous dealership owner (Germain) and the one in the next town. But Volvo of Naples is efficient and affordable. The showroom and service are are impeccable and it's always a pleasure to visit. More
by emem.creative
Employees Worked With
Larry Nossen
October 28, 2021
Joe Parisi GM rectified the situation that I had previously made a complaint about on this website. I thank Joe and will submit a 5 star rating for his dealership. previously made a complaint about on this website. I thank Joe and will submit a 5 star rating for his dealership. More
by Island
Employees Worked With
Joe Parisi
October 24, 2021
Awful experience. Took my car there for an airbag recall. They did an inspection upon my approval. That was fine, however when I went to leave my brake pedal hit the floor. I expressed my hesitancy you to l They did an inspection upon my approval. That was fine, however when I went to leave my brake pedal hit the floor. I expressed my hesitancy you to leave and was assured that they only filled my windshield fluid. After having to drive in a not safe situation, I located a mechanic that had to bleed my brake lines due to air infused. Thank goodness I did not get in an accident. More
by Island
Employees Worked With
Michael Gooley, Genesis Lucio, Larry Nossen
