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Volvo Cars of Marietta - Service Center

Marietta, GA

4.4
589 Reviews

589 Reviews of Volvo Cars of Marietta - Service Center

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March 25, 2021

Very nice place. Clean and inviting. They took me last minute and were very pleased to help. I had a flat tire had to replace it. More

by Chris
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Volvo Cars of Marietta responded

Hi Chris, thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

March 24, 2021

Minor issue with new 2021 XC90 relating to moon roof not being able to open and air bag light flashing on dashboard. Work was not completed when promised but customer service was excellent. More

by Mwinfie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Frothingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Volvo Cars of Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! At Volvo Cars of Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 24, 2021

This is the seventh request for a survey that I have received. This is the third survey I’ve completed for the ONE time I went there. My ratings will continue to decrease with each addition survey reque More

by TODDNKAREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Frothingham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2021 -

Volvo Cars of Marietta responded

It’s never our intention to overwhelm any client with requests for surveys. We must have had a wire crossed and believe we have our systems working correctly at this time. Kyle McCall, Service Manager

March 23, 2021

Even though I had not been at the dealer for service for a year, Kevin greeted me by name as soon as he saw me. That made me feel incredibly welcomed and valued as a customer. More

by stghazal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Volvo Cars of Marietta responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kevin here at Volvo Cars of Marietta! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 22, 2021

Usual fine service but a mystery a few days later: battery lost its charge for no apparent reason. AAA recharged it and so far so good it seems. More

by EDWJOHNSON
Recommend Dealer
Yes
Employees Worked With
Todd Mille
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Greening
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Nierling
Mar 23, 2021 -

Volvo Cars of Marietta responded

Hi, thank you so much for your positive comments about Volvo Cars of Marietta! Please let us know if there is ever anything else we can do for you! Safe travels!

March 19, 2021

Happy with service. Took a few tries to get it figured out but they continued to take the car in and finally figured out the issue. More

by GEIGER_AARON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Frothingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Mar 20, 2021 -

Volvo Cars of Marietta responded

Thank you for writing this fantastic review and giving our dealership such a high star rating! Please let us know if there is ever anything else we can do for you! Safe travels!

March 18, 2021

My car was there for 4 full business days for a check engine light. I texted the number they said I should use and no one responded. Turns out the advisor was on vacation and didn’t forward. Went a weeke More

by Vasanti1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Frothingham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2021 -

Volvo Cars of Marietta responded

Hello Vasanti1969, Thank you for taking the time to discuss your concerns with me. I apologize we had a delay in the shop and regret that we did not communicate appropriately – we can do much better than that. If given another opportunity, we would do our best to restore your faith in our team. Sincerely, Kyle McCall Service Manager

March 16, 2021

I have had the opportunity to have my XC40 serviced twice at Volvo Cars of Marietta. Both experiences were positive with easy scheduling, drop off and pick up. The team is professional, courteous and frien More

by robertmann5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Frothingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Volvo Cars of Marietta responded

Your comments keep us motivated and working hard for all our guests! If you have any further questions, please give us a call. We're always happy to help!

March 15, 2021

I am unsatisfied, I have message lights for Check Engine & Tire Pressure Sensor after my service last Friday; left VM for Kevin no reply yet. More

by GAMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Greening
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Volvo Cars of Marietta responded

Hello GAMARTIN, Thank you for taking the time to speak with me. I’m glad we were able to correct your concerns and we hope that has improved your experience. We look forward to working with you again in the future as we very much appreciate your business. Sincerely, Michael Gerbick, General Manager

March 14, 2021

From making my service appointment, to leaving the dealership afterwards, a seamless series of friendly service. The additional layers of COVID safety precautions were appreciated greatly. More

by Cheryl English
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Volvo Cars of Marietta responded

Hi Cheryl, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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