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Volvo Cars of Marietta - Service Center

Marietta, GA

4.4
589 Reviews

589 Reviews of Volvo Cars of Marietta - Service Center

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April 22, 2019

It was alright The service attendant wad very attentive and explained the results of the inspection. My car was completed in a timely manner. The car wash was very More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Neff
April 22, 2019

Service after the sale Purchased two Volvo S60s. Great service durjng and after the sale. Volvo of Marietta reminded us to come in and get the second key made for each car More

by First time volvo buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Nierling, Ken Neff, Nick Karim, Alexis Kunz
April 18, 2019

Easy and effortless appointment Overall was an enjoyable service, I got more work done while waiting and it was peaceful. I would recommend to send reminders out for appointments, I More

by Brad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin?
Apr 23, 2019 -

Volvo Cars of Marietta responded

Brad, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out. We hope you have a great day.

April 18, 2019

Great Customer service Ken and the service manager helped me tremendously with a recent service visit and was able to identify the issue with my car and provided Volvo USA w More

by kjohn49442
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken and service manager
Apr 23, 2019 -

Volvo Cars of Marietta responded

Hello there, thank you for your kind review; we are happy to pass along your comments to the team here at Volvo Cars of Marietta. Please let us know if there is ever anything else we can do for you. Safe travels.

April 18, 2019

Very much dislike that they leave my car dirty! Every time I have my car serviced, the interior is dirty from them either driving it or repairing it. They tell me they put plastic on the seat, but e More

by Jonene88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken
Apr 19, 2019 -

Volvo Cars of Marietta responded

Hi Jonene, We sincerely apologize as that is not a typical experience at our Service Department. We'd like to offer you a complimentary detail. At your earliest convenience, could you return our Service Director, Nick's call at (770)792-4595 or nickk@jimellis.com. Thank you, Volvo Cars of Marietta Management

April 17, 2019

Service review Loaned me a new car while mine was being done. Chevked in frequently which i appreciate and got the job done, thanks Volvo of Marietta More

by ASHLEYELIZABETH07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
April 17, 2019

My service and time spent at dealer ship was what I had expe My service advisor is the best he explains everything up front. Ken quote the price of the repairs to see if you are comfortable with the quote More

by Dorothy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken
Apr 19, 2019 -

Volvo Cars of Marietta responded

Dorothy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volvo Cars of Marietta. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

April 15, 2019

Good Things Comes to Those Who Wait...and Wait Overall my experience was a good one. The waiting area was clean, the coffee was decent, my car was washed, and the snacks helped keep my 7 year old More

by claudialanier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Apr 19, 2019 -

Volvo Cars of Marietta responded

It is great to read such wonderful comments about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 15, 2019

Ken Is Awesome! I have been working with Ken for years! He provides superior customer service and is simply awesome! Kudos to him! He represents Jim Ellis well! � More

by KnotHappy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken! His name needs to be added to service!
April 15, 2019

Great Service We’ve owned Volvos for years; we currently have a 2014 XC 90. Our service rep, Ken, is always on top of what has to be done to keep the vehicle in ex More

by Zack5011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Neff
Apr 19, 2019 -

Volvo Cars of Marietta responded

It is great to read such wonderful comments about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!

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