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589 Reviews of Volvo Cars of Marietta - Service Center
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October 19, 2019
Maintenance and service No problem setting up a convenient service appointment. Ken did an excellent job addressing the problem with my sun shade. Quickly knew I'd need a No problem setting up a convenient service appointment. Ken did an excellent job addressing the problem with my sun shade. Quickly knew I'd need a loaner car. Contacted me with updates on my service and let me know when my vehicle was ready for pick up. Two thumbs up to Ken 👍👍😁 More
by W. Daniel
Verified CustomerEmployees Worked With
Ken Neff
October 17, 2019
doesn’t reflect Volvo’s classy reputation I happened to be in the service center for my own XC60 on the morning of the first day the lounge opened or was remodeled years ago, and from that ear I happened to be in the service center for my own XC60 on the morning of the first day the lounge opened or was remodeled years ago, and from that early time through multiple other visits for my car and my husband’s Volvo over the years, the lounge always has an extremely loud tacky talk show on the TV. This most recent time, a fellow Volvo customer saw my dismay at this TV show about multiple hookers and rolled her eyes, saying what I was thinking...why does an upscale brand like Volvo allow the lounge...where I’ve had to spend several hours...to be so low class? When I asked if I could mute the volume, the other customer said thank you, but then one of the Volvo workers came in and said, “what happened to the TV?” making me feel bad for cutting back into their TV watching habits. Also...I signed up to bring my car in at 1 pm, but apparently the person working on my car was taking lunch from 1-2, because my car sat there for an hour. Wish I’d known that to adjust my schedule accordingly. More
by lmowry
Employees Worked With
don’t know name
October 17, 2019
great experience my service technician, Ken was very professional and knowledgeable my XC90 and its service needs. he explained the whole service process to me. the my service technician, Ken was very professional and knowledgeable my XC90 and its service needs. he explained the whole service process to me. the best was that my XC90 was ready when promised and that most important to be as a very busy professional. More
by MICHAEL.ORANGE25
October 15, 2019
Tevia's S60 Service here is always timely and great. The twchnicians do a great job and Todd Mille is always accomodating. O will continue to ise Volvo pf Marie Service here is always timely and great. The twchnicians do a great job and Todd Mille is always accomodating. O will continue to ise Volvo pf Marietta. More
by DANA.MCGUIRE
Employees Worked With
October 12, 2019
Professional but customer service could be better. The reason why I have given the service center a rating of 3 is because I think that their service dept could be better. I did not feel like I was a v The reason why I have given the service center a rating of 3 is because I think that their service dept could be better. I did not feel like I was a valued customer. When I called to have my car repaired, my regular service advisor was unavailable and so I interacted with someone else who I found to be very rude and unprofessional. It left a very bad taste in my mouth. I almost took my car to a different dealership because of this interaction. Follow-up response: The general manager, Mr. Gerbick, followed up with me and was able to get the situation resolved. I am very satisfied with my interaction with him and will continue to do business with this dealership. More
by gwilcher
October 11, 2019
Annual Great service would bring car back. Makes my decision to purchase from them the right decisions. Thank you for taking such good care of my vehicle Great service would bring car back. Makes my decision to purchase from them the right decisions. Thank you for taking such good care of my vehicle More
by FREDA.LYON
Employees Worked With
October 10, 2019
Timely, efficient and high quality service Just as my title says, the experience was great. In addition, the waiting room was quite nice and bright, had a space for me to do some work. My only Just as my title says, the experience was great. In addition, the waiting room was quite nice and bright, had a space for me to do some work. My only suggestion would be to have a quiet area to make calls and faster WiFi. More
by yalervp
October 08, 2019
Great experience Service waiting area is small, however it’s clean and has the same amenities as other Volvo dealerships. Everyone was friendly and helpful. I had no i Service waiting area is small, however it’s clean and has the same amenities as other Volvo dealerships. Everyone was friendly and helpful. I had no issues getting a loaner vehicle when needed More
by NBB
Employees Worked With
October 07, 2019
Best Dealership Experience Volvo Marietta, and Mike Gerbick especially, went above and beyond to assist with our new Volvo service issue. Would recommend them to anyone looking Volvo Marietta, and Mike Gerbick especially, went above and beyond to assist with our new Volvo service issue. Would recommend them to anyone looking for a new or used car. More
by MMK
Employees Worked With
Grant Nierling, Michael Gerbick
October 03, 2019
Battery replacement Service was performed very quickly, and I got an appointment shortly after getting the low charge warning. The car was washed and cleaned very well. Service was performed very quickly, and I got an appointment shortly after getting the low charge warning. The car was washed and cleaned very well. More
by WHMUCKLEY
Employees Worked With
