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589 Reviews of Volvo Cars of Marietta - Service Center
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December 17, 2019
Over the top friendly and communicative I feel welcome and treated kindly and with great respect. They are always on time when I arrive for an appointment or provide a loaner if necessary. I feel welcome and treated kindly and with great respect. They are always on time when I arrive for an appointment or provide a loaner if necessary. More
by BRIDGET.CARTER
Verified CustomerEmployees Worked With
Grant Nierling, Megan Webb
December 16, 2019
Walk in I was visiting parts to see about getting a new fob because mine had failed and there is no serviceable battery. I was worked in by the service depart I was visiting parts to see about getting a new fob because mine had failed and there is no serviceable battery. I was worked in by the service department and had a new key programmed and the work was covered by the warranty. More
by curemark
Employees Worked With
December 13, 2019
Excellent service! I am always treated well. The service is always friendly, quick and thorough. Car was serviced then washed. Kudos to Jason for the prompt and pleasant I am always treated well. The service is always friendly, quick and thorough. Car was serviced then washed. Kudos to Jason for the prompt and pleasant drop off and pick up at my office. More
by RBo
December 12, 2019
Good experience! Everything was perfect and I’m happy that you guys upgrade the coffee machine. I would love to see some sugarless options in your snack corner 😉. Everything was perfect and I’m happy that you guys upgrade the coffee machine. I would love to see some sugarless options in your snack corner 😉. Bdw I love the car. And I have just one suggestion for the app if you could have direct contact with the closest dealership in a case something happened and car is getting issues with the software update. You could park and get connected to secure network at the dealership to preform update. If there is an issue and you are traveling your car makes noise - and the driving person is freaked out something just broken in it lol Thank you! I still love it More
by EWA.CADY
December 10, 2019
Oil change Excellent service, not a lengthy wait, and friendly staff. Also, enjoyed some hot cocoa and a nutri-grain bar. Thanks for all you do. Great experience Excellent service, not a lengthy wait, and friendly staff. Also, enjoyed some hot cocoa and a nutri-grain bar. Thanks for all you do. Great experience. More
by Alesia
Employees Worked With
December 10, 2019
Initial operational and customer service issues now resolved It has been very frustrating just trying to get in contact with this dealer in general, and during that time, I have experienced how poor their servic It has been very frustrating just trying to get in contact with this dealer in general, and during that time, I have experienced how poor their service appointment system works, and their internal communications as well. Back in October, it took me 2 weeks just to get to talk to someone and make an appointment. Earlier attempts resulted in phone not being answered by service department, but worst of all, I left a couple of detailed voicemails, including name and phone number repeated twice, and never got a call back. I then tried the chat function. It took me 10-15 min just to provide the extensive amount of information that they require. After completing it, no further reply or call to set an appointment. When I finally got an appointment by phone, (two weeks later), service was good and people were friendly. Work took a longer than expected, and they offered a loaner. Once I signed the papers for the loaner, it took 50 min, just to get the keys and the car. Now it was time for scheduled maintenance. I was reluctant at first to take it to the same place, but have to because the first services are included. So last week I called, and spoke with a service person to schedule it. They told me last week was full, but that I could choose which day of next week I wanted to bring the car. So I said Tuesday. The agent told me to bring the car after 8:30 anytime. I even enquired about a loaner, and he said it would just take a couple of hours and I could wait at the service waiting area. This morning, I drove over in the middle of the morning rush hour and got there just around 9 am, just to find out my appointment had not been introduced in the system and had not been scheduled. Not just the lack of empathy by the service agent, but his expression as if I was making up the appointment, and simply woke up that morning with a desire to spend 1 h in the car and take it to service. Very frustrating specially since there are hardly any other options for Volvo in this city. Update: Since then, I was promptly contacted by the Service Manager Kyle. First he expressed his apologies for the issues, and offered to get the issue solved. He managed to get the car scheduled for service that same day and picked up. Which was nice, so I would not have to go again. Car was serviced within a couple of hours and returned. I like the way they handled the complaint, and were quick and responsive to resolve the issue, as well as they offered a direct contact for the future in case needed. More
by gdearistegui
Employees Worked With
did not get employee name that took the appointment, Kyle McCall
December 10, 2019
Super Nice Friendly People, period! Everyone there was so friendly and helpful. I really appreciate it too. Having to drive an hour or more there, it was nice to be surrounded by such ki Everyone there was so friendly and helpful. I really appreciate it too. Having to drive an hour or more there, it was nice to be surrounded by such kind people. More
by TONILOVVORN
December 09, 2019
1st time visit Very nice and helpful staff always made sure to update me on progress while I waited in the lounge. Knowledgeable associates who were clear with answe Very nice and helpful staff always made sure to update me on progress while I waited in the lounge. Knowledgeable associates who were clear with answers to my question More
by rctiii87
Employees Worked With
December 09, 2019
Maintenance Efficient, friendly service! Service with Ken was amazing! He really accommodated me on my visit-he provided a loaner and stayed in contact with me to Efficient, friendly service! Service with Ken was amazing! He really accommodated me on my visit-he provided a loaner and stayed in contact with me to let me know when my car was done. More
by Emyers8
Employees Worked With
Ken Neff
December 04, 2019
Todd Mille Todd was very professional and understanding. Got my Volvo fixed up quickly. Todd handled himself very professionally . Thanks Todd, I will definitely Todd was very professional and understanding. Got my Volvo fixed up quickly. Todd handled himself very professionally . Thanks Todd, I will definitely be back. Thanks. More
by Two743
Employees Worked With
